Arcade99

Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

Dear all,

I used the old ATV for a long time and never had problems with it. Yesterday my new ATV 2 arrived. The setup was very easy but after a few minutes a problem with HDMI Handshake occurred and repeats at least every 20-30 minutes:

I get a green screen for one or two seconds and then the picture appears again with some kind of inverted colors.

I use a Philips 40 inch 7664 LED LCD with the newest firmware installed.

Any idea what I could to to fix this issue?

Thanks

<Thread Title Amended by Host>

iMac (late 2009), Mac OS X (10.6.4)

Posted on Jan 5, 2011 5:57 AM

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Q: HDMI Handshake problems every 20 - 30 minutes - Color Inversion Issue

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  • by Coldfire,

    Coldfire Coldfire Mar 10, 2011 10:35 AM in response to Manuel7270
    Level 1 (5 points)
    Mar 10, 2011 10:35 AM in response to Manuel7270
    There is a "HDMI Output" setting which you can change to "RGB High" instead of the default "Auto". Do this - as many have done - and it should work for you.
  • by BadMelonFarmer,

    BadMelonFarmer BadMelonFarmer Mar 10, 2011 10:36 AM in response to Manuel7270
    Level 1 (0 points)
    Mar 10, 2011 10:36 AM in response to Manuel7270
    did you set the HDMI setting to RGB High?

    or have you left it on the defaults?

    It needs to be on the RGB High
  • by Manuel7270,

    Manuel7270 Manuel7270 Mar 10, 2011 10:56 AM in response to BadMelonFarmer
    Level 1 (0 points)
    Mar 10, 2011 10:56 AM in response to BadMelonFarmer
    I am sorry. My Apple tv was updating for 15 minutes but it is 4.2 (2060) version. I am sorry again.
    I thought 4.3 but it isn't.

    I am waiting for this again.

    Thank you so much for the fastest answer.
  • by mprefect2,

    mprefect2 mprefect2 Mar 10, 2011 12:42 PM in response to Arcade99
    Level 1 (0 points)
    Mar 10, 2011 12:42 PM in response to Arcade99
    Sorry Apple,
    just installed the latest software update 4.3 for Apple TV 2, which was announced to solve this green screen problem with Philips TVs. I was so full of hope!
    60 Seconds after reboot and browsing through the ATV menu... the screen inverted again to green :-((

    Solve this immediately please!!

    Message was edited by: mprefect2

    Message was edited by: mprefect2
  • by tgibbs,

    tgibbs tgibbs Mar 10, 2011 12:41 PM in response to mprefect2
    Level 1 (70 points)
    Mar 10, 2011 12:41 PM in response to mprefect2
    mprefect2 wrote:
    Sorry Apple,
    just installed the latest software update 4.3 for Apple TV 2, which was announced to solve this green screen problem with Philips TVs. I was so full of hope!
    60 Seconds after reboot and browsing through the ATV menu... the screen invered again to green :-((


    On which HDMI Output setting?
  • by mprefect2,

    mprefect2 mprefect2 Mar 10, 2011 12:44 PM in response to tgibbs
    Level 1 (0 points)
    Mar 10, 2011 12:44 PM in response to tgibbs
    what do you mean exactly? I do not know any settings for HDMI output. My ATV says it uses 720p, 60 Hz. I have a Philips 37pfl9604h with 4 HDMI inputs. The ATV is on HDMI input No. 3 ... anything else you like to know?
  • by mprefect2,

    mprefect2 mprefect2 Mar 10, 2011 12:48 PM in response to mprefect2
    Level 1 (0 points)
    Mar 10, 2011 12:48 PM in response to mprefect2
    Ah, sorry, now I found it. Is it a new setting? I switched to RBG (high) and waiting... keep you informed...
  • by mprefect2,

    mprefect2 mprefect2 Mar 10, 2011 12:57 PM in response to Manuel7270
    Level 1 (0 points)
    Mar 10, 2011 12:57 PM in response to Manuel7270
    As like the last update which was announced as 4.2 and shown in the ATV as 4.1.1 the ATV update today is 4.2 internally but communicated as 4.3 - don't ask my for the reasons So you did it right and have the latest version.
  • by Millriver,

    Millriver Millriver Mar 10, 2011 10:37 PM in response to mprefect2
    Level 1 (0 points)
    Mar 10, 2011 10:37 PM in response to mprefect2
    Just one question people, so the update you are all talking about here is available to the general public and solves the problem?
  • by flyingk,

    flyingk flyingk Mar 10, 2011 11:06 PM in response to Millriver
    Level 1 (0 points)
    Mar 10, 2011 11:06 PM in response to Millriver
    Hi,

    i updated my AppleTV yesterday, changed the HDMI Settings to RGB high. Nevertheless i still got the color inversion issue. My TV is a Sony KDL37S5650. Any ideas how to fix it?

    Regards
    Christoph
  • by Millriver,

    Millriver Millriver Mar 10, 2011 11:24 PM in response to flyingk
    Level 1 (0 points)
    Mar 10, 2011 11:24 PM in response to flyingk
    Once again can someone please confirm that this is the update 4.3 (Not Beta) that supposedly fixes the problem?
  • by Coldfire,

    Coldfire Coldfire Mar 10, 2011 11:41 PM in response to flyingk
    Level 1 (5 points)
    Mar 10, 2011 11:41 PM in response to flyingk
    flyingk wrote:
    Hi,

    i updated my AppleTV yesterday, changed the HDMI Settings to RGB high. Nevertheless i still got the color inversion issue. My TV is a Sony KDL37S5650. Any ideas how to fix it?

    Regards
    Christoph

    That's puzzling, since RGB High seems to work since beta testing began. Have you tried other settings, like RGB Low?
  • by steve_acp,

    steve_acp steve_acp Mar 10, 2011 11:44 PM in response to Millriver
    Level 1 (0 points)
    Mar 10, 2011 11:44 PM in response to Millriver
    The latest update 4.3 is NOT beta
    It is available for everyone
    It does fix the issue. In the audio video menu is a new option, HDMI.
    Set this to RGB High.

    I had loaded the beta, but wasnt seeing the update. I plugged the atv into my mac using a micro usb lead. Apple tv then appears as a device in itunes. If you then select restore and update, you will get the latest version. After the initial language setup, on the main menu screen, you will see MLB.TV on the internet menu, a new feature of no use to /europeans
  • by flyingk,

    flyingk flyingk Mar 10, 2011 11:45 PM in response to Coldfire
    Level 1 (0 points)
    Mar 10, 2011 11:45 PM in response to Coldfire
    Hi Coldfire,

    yes i did. Currently i'm at work. So i'm not able to try anything else. I will change the HDMI cable and try it again in the evening.
  • by Andrea Perugia,

    Andrea Perugia Andrea Perugia Mar 11, 2011 12:47 AM in response to Arcade99
    Level 1 (0 points)
    Mar 11, 2011 12:47 AM in response to Arcade99
    Hi, I've got the same problem with a brand new Sony Bravia.
    Unfortunately, reading in internet, I've seen that this is a common problem with some Sony and Philips TVs. I cannot find any solution except bringing back the TV to the shop and change it with a Samsung one. Someone told me that maybe with the latest firmware upgrade for the Apple TV, this problem would be solved.
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