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iPad 2 crashes, restarts on its own

49519 Views 43 Replies Latest reply: May 19, 2013 9:54 PM by tommyomega RSS
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Shovelflh Level 1 Level 1 (0 points)
Currently Being Moderated
Mar 13, 2011 7:18 PM
After restoring my back up though iTunes on a Win 7 machine, the iPad 2 consistently crashes, resets on its own, reverts to home screen when starting an app, and generally does things the iPad never did. After one of times I tried to reset (off switch & home button), it locked up with the silver apple, the timing circle and two purple lines (image posted on ipadforum) and remained that way until I pressed/ held the off switch & home button again. Anyone else with these issues?
iPad 2, iOS 4
  • armyxrays Level 1 Level 1 (0 points)
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    Mar 13, 2011 7:34 PM (in response to Shovelflh)
    I am having this exact problem.

    Seems to be happening the most after I use Facetime or Photobooth. Right now, when I try to open ANY app, it crashes, locks or freezes. I have tried many things including a hard restart. I am very frustrated!!

    I am trying to restore it now, thru iTunes. Waiting for the giant "iPad software update" to download, then I'm going to restore it. I hope this works, or I'll be at the genius bar tomorrow.

    Message was edited by: armyxrays
    iPad 2, iOS 4
  • Philly_Phan Level 6 Level 6 (11,010 points)
    Currently Being Moderated
    Mar 13, 2011 7:38 PM (in response to Shovelflh)
    Try a System Reset:
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.

    A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.

    Also, you might wish to download the iPad-2 User Guide. Pay special attention to page 162. Note that this Guide also applies to the iPad-1 with IOS 4.3 except for those functions that are not supported by the hardware.
    http://support.apple.com/manuals/#ipad

    Finally, a less thorough version of the Guide is included as a Safari bookmark and a more thorough version of the Guide can be downloaded at no charge via iBooks.
    iMac, Mac OS X (10.6.6), iPad-1 IOS 4.3
  • armyxrays Level 1 Level 1 (0 points)
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    Mar 13, 2011 8:09 PM (in response to Shovelflh)
    Shovelflh, have you done a complete restore via iTunes yet? I'm getting ready to try it now.
  • armyxrays Level 1 Level 1 (0 points)
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    Mar 13, 2011 8:37 PM (in response to Shovelflh)
    Well, I just restored. I will post my findings after some heavy use.
  • armyxrays Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 14, 2011 1:51 PM (in response to Shovelflh)
    Just wanted to give an update.

    After a full restore thru iTunes, the iPad 2 continued to crash.

    I visited the Apple store and the Genius tried to restore at the Genius bar. It failed to restore! He deemed it defective and swapped me for a new one. He said I was the first return (to that store), and that Apple would want to study it.

    Incidentally, the Apple employees were telling everyone they were sold out. My replacement came from "a private stock" for defects. I'm glad they were able to help.

    Great customer service (thanks Luke "Apple Genius")!
    iPad 2 32gb wifi, iOS 4
  • jjyjdcpa Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 15, 2011 2:11 PM (in response to armyxrays)
    We had the same problem. It would sometime freeze up, sometimes the apps would just open for a second then close, sometimes it would re-start itself. After a few phone calls to apple and restoring it three times, they arranged to replace it at the local apple store even though I did not buy it there. I guess they hold some back for exchanges. I'm unhappy that this one had a problem, but the customer service was great and I am going to exchage it tomorrow.
    Mac OS X (10.6.6)
  • Brrmax Level 1 Level 1 (0 points)
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    Mar 18, 2011 3:02 PM (in response to Shovelflh)
    I am having these same problems. Soft resets where the apple logo shows on a black screen while using an app and then comes back after about 30 seconds. Also, problem where opening any app closes immediately. Also, Safari closes on it's own quite often.

    Do these problems occur on the original iPad with iOS 4.3?

    This is my first Apple product and I am really surprised by all of the issues.
    IPad 2, iOS 4
  • armyxrays Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 20, 2011 4:00 PM (in response to Brrmax)
    My suggestion would be to just bring it into the Apple store if you can. They will swap it out. Don't try to figure it out on your own, it's not worth the trouble, and no, it isn't working as intended. I'm much happier now that I exchanged.
  • Mars478 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 22, 2011 6:29 AM (in response to armyxrays)
    Have a 64GB Wifi White, and I'm having this same issue... I did not restore from backup, and it's a new software install. Apps Crash, the thing randomly restarts, and it's a general mess. I've gotten defective Apple products for the last 4 things I've bought...
    MBA 11.6, iPad 2 64, White iPhone 4, Mac OS X (10.6.7)
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