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During call, face is hitting Mute, End, Contacts, etc. buttons.

195399 Views 175 Replies Latest reply: Apr 11, 2014 9:27 PM by Davsax93 RSS
  • crispeebiscuit Level 1 Level 1 (0 points)
    SOLUTION TO ACCIDENTAL TERMINATED CALLS ON IPHONE 4

    1. Once your call has connected select "speaker" to activate loud speaker
    2. Press the on/off button located at the top of your Iphone to lock the screen
    3. Unlock the screen by sliding your finger across the screen
    4. Select "speaker" to activate the handset
    5. Press the home button located at the bottom of the iphone to activate screen lock

    This may appear to be a long process but can be performed fairly quickly.

    I think its time for Apple to employ me, Crispee Biscuit

    Please copy and paste this post and spread the word
    macbookpro
  • Puzzwuzzle Level 1 Level 1 (0 points)
    Same problems here since I purchased/been using new phone with iOS4 for several months.

    Thanks crispeebiscuit for the post. I tried but when I do #2 and return, it ended the call.

    Like others, I get tired of telling everyone "sorry - I just put you on hold accidentally". I use speaker most all the time but a few people say can't hear me as clearly.

    Looking for that golden patch to be released and make my phone experience happy again!
    iphone 4, iOS 4, 4.2.1 installed
  • ammoun Level 1 Level 1 (0 points)
    Almost a year has passed since the last post here and I am on firmware v4.1 on my iPhone 4 and I still have this stupid problem!! I cannot believe Apple is so negligent!! COME ON FIX IT ALREADY!!!
    iPhone, iOS 4
  • Canada Mike Level 1 Level 1 (15 points)
    My guess, given how long this has been happening is that it's a hardware issue. Otherwise, I suspect, it would have been fixed.
    iMac, Mac OS X (10.6), iPhone4; intel iMac 24" 3.06;Macbook Air 13"; iMac 20"; MacBook 13"; MacBook 15"
  • DaverAZ Level 1 Level 1 (0 points)
    Found on another part of the forum and it worked for my 3GS:
    Settings > General > Reset > Reset All Settings
    No worries - The only thing that goes away is your wallpaper. All pix, contacts apps and screen arrangements are retained. But just in case - synch with iTunes before doing anything!

    It completely fixed the ear / cheek pushing buttons during the call. I think it recalibrates the proximity sensor (which was probably neeeded because I replaced the screen)
    3GS, iOS 4
  • York Yuen Level 1 Level 1 (15 points)

    How about displaying the keypad before you bring the phone up to your ear?  I find that I don't mute the caller accidentally when the keypad is displayed.

  • angelafrommi Level 1 Level 1 (0 points)

    Hopefully they will have better designers on the iphone 5 because this is very annoying! I use most of my minutes and end my calls because of this!

  • sherryfrombroomfield Level 1 Level 1 (0 points)

    I switched from a droid to an iphone 4 when it was upgrade time and now I'm wondering if I did the right thing. I'm having the same issues and it's driving myself and everyone I try to talk to nuts! Is there actually a fix or do I just need to go back to another phone like the driod? I've only had this phone 1 week!

  • JaLlo from CdA Level 1 Level 1 (0 points)

    I too "upgraded" from a Droid to the iPhone and was so frustrated with my phone doing the same thing that I went to the Verizon store to return my iPhone and get another Droid.  When I explained the problem the salesman told me that even having the screen protector covering the sensor will prevent it from working.  We cut the screen protector so that none of it was covering the sensor and low and behold, it worked!!!!  I made several "test" calls and have not muted anyone!  Such an easy fix!  I'm wondering why no one else figured this out! 

  • plattekill Level 1 Level 1 (0 points)

    Hello-

    I just figured out that the sensor on my phone was not working because I'd left the clear piece of plastic that the phone came with on (thinking it would protect the screen)...just in case any of you face dialers like me have made the same mistake.

  • thezerocool Level 1 Level 1 (0 points)

    +1 here

     

    I have had a 3G, no problems, wife has a 3GS with no problems.

     

    I have 2x iPhone 4, 1 for personal and 1 for work, both have this issue and its driving me nuts.  One is running old software and has no case or screen protector and the other is running the latest software and has both a case and screen protector and they both have the issue.

     

    I wish apple would add some sort of calibration on the light sensitivty for the sensor, I would turn it up to maximum sensitivity to ensure that the screen remains off mid call as this is a joke.

     

    I have lost so many calls because of this problem causing me frustration and no doubt costing me more money.  Worst of all is when you have been on hold for ages and then it silences your voice so the other end hangs up on you.  RAAAAAAAAAAAAAAAAAAAAAAAAAAA.  FIX IT APPLE!!!!

  • thezerocool Level 1 Level 1 (0 points)

    this doesnt work, it just give the home screen with your apps so your face presses apps instead.

     

    If leave speaker on then you can lock the phone, with speaker off it only terminates the call.

  • eshawl Level 1 Level 1 (0 points)

    I have the exact same problem, but just started recently about 6 months after purchasing my iPhone 4 from Verizon.  After reading all of these posts I started to think what did I do differently just recently.  I just tested the issue and I found that my OtterBox is keeping the sensor from being recognized so the screen can go dark during a call.  As long as I use the phone without the OtterBox everything works like it should, but put the phone into the OtterBox the problem resumes.  I guess now that I will complain to OtterBox.

  • Nettyoj Level 1 Level 1 (5 points)

    Thank you thank you thank you!!  After reading this discussion I've located the proximity sensor on my iPhone 4, CUT A HOLE IN MY RUBBER COVER and - joy of joys - the 'Pressing the mute button with my face' problem is solved!  Hurrah!!  Thanks again 

  • tamara0923 Level 1 Level 1 (0 points)

    Your definately not alone...I also have the same problem when I'm talking on my iPhone4 . I usually talk on speaker phone when I'm not using my bluetooth set!! That can be very annoying too!!

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