Skip navigation

Stuck pixel on new MBP 13

1408 Views 6 Replies Latest reply: Apr 8, 2011 9:01 AM by fossilblue RSS
Viper786 Calculating status...
Currently Being Moderated
Mar 17, 2011 6:26 PM
I bought the new MBP 13" the day they went on sale (feb 24) and I just noticed a stuck pixel near the bottom of my screen. Does Apple usually cover something like this within the first 30 days?
Macbook Pro 13" i5, Mac OS X (10.6.6)
  • MacNewbie82 Level 2 Level 2 (195 points)
    Currently Being Moderated
    Mar 17, 2011 6:28 PM (in response to Viper786)
    They should. You've got a warranty for 1 year without AppleCare, 3 years with.
    MacBook Pro 13" 2.7GHz dual-core Intel Core i7, Mac OS X (10.6.6), iPhone 4 - 32GB
  • MacNewbie82 Level 2 Level 2 (195 points)
    Currently Being Moderated
    Mar 17, 2011 6:35 PM (in response to Viper786)
    Hmm, since you said that, they may be a minimum number of dead pixels acceptable until they will fix it. I believe I read that somewhere before. You won't get charged a restocking fee to return the computer, but you only had 14 days from your purchase date to return it (if you bought it directly from Apple). Looks like your past that date. You may be able to swing something by calling Apple, considering your machine is just 3 week sold.
    MacBook Pro 13" 2.7GHz dual-core Intel Core i7, Mac OS X (10.6.6), iPhone 4 - 32GB
  • dalbinsson Calculating status...
    Currently Being Moderated
    Apr 1, 2011 4:01 AM (in response to Viper786)
    I have the same problem.
    Had a stuck pixel on my first MBP 13" 2011 and got my replacement machine today.
    Just started it and directly found out that it had a stuck pixel as well.

    I can't accept having a defective screen on a machine this expensive.
    Every time i read something with a non-black background that red little dot is there bothering me.

    Is this a common problem or am i just very unfortunate?
    MBP 13" 2011
  • fossilblue Calculating status...
    Currently Being Moderated
    Apr 8, 2011 9:01 AM (in response to dalbinsson)
    Same here. Apple agreed to replace my unit because it is still under 7 days or 14 days. But the not so good news is that the reseller lost the brown box. Apple needs the brown box for them to trace which plant didn't my unit came from. I believe we have the same manufacturing plant.

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.