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iPhone 4 Home button issue...

485150 Views 692 Replies Latest reply: Feb 9, 2014 10:49 PM by foulmist RSS
  • BasWind Calculating status...
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    Mar 16, 2011 1:28 AM (in response to chrhe)
    Hey everybody. I have the same problem and found this thread on the apple forums. Maybe it works. I still have to try. I'll keep you informed.

    http://discussions.apple.com/thread.jspa?messageID=13102505
    iMac 2,66Ghz 4Gb, MacBook 2.4Ghz 4Gb, iOS 4, Wifi iPad 32Gb, iPhone4 16Gb
  • LocalBus Calculating status...
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    Mar 16, 2011 2:27 AM (in response to Smudgy)
    Yes sudmgy is correct..

    must precisely and hit it hard on the square button.. it may work correctly.

    Those with big fingers, may have problem.. !!

    Digi just tell me the iPhone rep not around.. and cannot exchange.
    Windows 7, iOS 4
  • fossilblue Calculating status...
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    Mar 16, 2011 7:50 AM (in response to bkb1777)
    Same here I got some issues with the Home button specially when you try the double click. It doesn't response well on my thumb. It always display the search window. I ask my co-worker to try it. He too got the same response.

    When I bring it to Globe Telecom. One of the customer representative said it is okay but I still insist to have it serviced. I got a Nokia X2 for the meantime. It will take at least 3-4 weeks before they response to my problem. They didn't guarantee that they will replace my unit. I don't know if I happy in what they said. Im not sure if the problem is my thumb or index fingers.
    iphone 4, iOS 4
  • carkeen Calculating status...
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    Mar 16, 2011 8:04 AM (in response to BasWind)
    Tried vacuuming, doesn't work
  • Kwopau Level 4 Level 4 (1,725 points)
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    Mar 16, 2011 8:13 AM (in response to fossilblue)
    I had the same issue before iOS 4.3. Like when I push the home button once, it acts as if I pressed it twice and brings up the recently used tray bar and vice versa. It kind of happens everyday, maybe once or twice. So after installing 4.3, the issue didn't go away, thinking it was a software issue but actually was a hardware issue. I took it to the apple store on Sunday. Got it replaced, and the problem is gone.

    If it does annoy you, then go to the apple store and have them check it out. If you can live with it then, live with it.
    HP Pavilion DV2812tx, HP DV4-1504tx, Windows 7, iPod Hi-Fi, iPhone 4 32 GB Black
  • BasWind Level 1 Level 1 (0 points)
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    Mar 17, 2011 11:58 PM (in response to BasWind)
    De vacuuming solution didn't work for me either. That *****! (the stars say s*u*c*k*s)

    After a couple of restores to ensure it really isn't a software problem I contacted T-Mobile (Holland) and they are replacing my iPhone this morning

    Message was edited by: BasWind
    iMac 2,66Ghz 4Gb, MacBook 2.4Ghz 4Gb, iOS 4, Wifi iPad 32Gb, iPhone4 16Gb
  • carkeen Level 1 Level 1 (0 points)
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    Mar 18, 2011 6:48 AM (in response to BasWind)
    how nice. Maxis (Malaysia) will only give you refurb set. dang
  • Kwopau Level 4 Level 4 (1,725 points)
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    Mar 18, 2011 9:15 AM (in response to carkeen)
    carkeen wrote:
    how nice. Maxis (Malaysia) will only give you refurb set. dang


    This goes to almost everywhere else as well. Upon replacement they give you a Service Unit. Which can be brand new or refurb. As for a refurb, you can't really distinguish between them, as the exterior (frame, glass, battery) are brand new and are clean in the outside. Also not to mention that Apple tech do tests the Service Units more thoroughly then the brand new ones in the factory.
    HP Pavilion DV2812tx, HP DV4-1504tx, Windows 7, iPod Hi-Fi, iPhone 4 32 GB Black
  • fossilblue Level 1 Level 1 (0 points)
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    Mar 18, 2011 9:21 AM (in response to Kwopau)
    Good for you they gave you a service unit. For me, I bought a nokia phone just to cope up with the days when my phone is being serviced. It will take at least 3 to 4 weeks for the status of the phone and if they are not sure if they will replace it

    Message was edited by: fossilblue
  • madmicmar Calculating status...
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    Mar 18, 2011 7:14 PM (in response to fossilblue)
    Wow 21 pages and counting... Seems many people are having the same problem. As I read some of the comments, it really seems to be hardware issue. A normal wear and tear of a product but Apple better look for other vendors in proving raw materials for their home buttons. It hasn't been a year and yet the products are busted.

    Good for you fossil, I bought mine in Singapore in Sept '10 and the only way for it to be repaired or replaced is getting it back there. Globe telecom has monopolized iPhone in PH and they won't accept repairs if it's not bought from them. Nor do Powermac accepts repairs of iPhones.

    I'll just try vacuuming it perhaps... for now.
    iPhone 4, Windows Vista
  • Kyn Drake Level 7 Level 7 (21,460 points)
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    Mar 19, 2011 9:00 AM (in response to madmicmar)
    I think there's two separate problems as some people report the issue after a hardware replacement. For most, getting the hardware replaced works, the home button becomes responsive, and the problem is gone. For others, after some time, the new hardware has the same home button delay.

    For me, I had the hardware replaced and now wonder why I put up with it for so long.
    MacBook Pro 2.66 - i7- 8G, Mac OS X (10.6.6), MacBook Pro 3.06- 4 Gigs
  • fossilblue Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 21, 2011 11:42 PM (in response to madmicmar)
    madmicmar wrote:
    Wow 21 pages and counting... Seems many people are having the same problem. As I read some of the comments, it really seems to be hardware issue. A normal wear and tear of a product but Apple better look for other vendors in proving raw materials for their home buttons. It hasn't been a year and yet the products are busted.

    Good for you fossil, I bought mine in Singapore in Sept '10 and the only way for it to be repaired or replaced is getting it back there. Globe telecom has monopolized iPhone in PH and they won't accept repairs if it's not bought from them. Nor do Powermac accepts repairs of iPhones.

    I'll just try vacuuming it perhaps... for now.



    Yes Globe won't accept their other iPhone that were bought in HK or SG. I'm still waiting for their call if they will going to replace it. I really missed my iPhone.
  • Wrog Level 1 Level 1 (0 points)
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    Mar 22, 2011 7:27 AM (in response to bkb1777)
    This is almost as annoying as the screen issue last year when it wouldn't detect during a call and it would self-mute-dial-speaker-etc. This started happening to me after the 4.2 update and I hoped that it would be fixed with the 4.3 update. No such luck, rather it's worse. I took it to the Genius Bar and they did a restore as new which worked for a little while but didn't take long for the gremlins to return. It's embarassing to try to show people something on the phone and have to push the button several times to get a response and then it might not be the response that is desired. I double-click and it does nothing. I single click and it responds as if it was a double. I hit the home button 20 times and it does nothing. It's really aggravating. This is my third iPhone (original, 3GS and 4) and I've never had this many issues with the previous 2. This may be my last iPhone if this many issues becomes the norm; may need to find something I like that will be less costly to replace if needed. Not a happy thought but it's really not logical to carry around something that doesn't do what it's supposed to.
    2007 iMac, iPhone 4 - 4.3, Mac OS X (10.6.7)
  • paulcb Level 6 Level 6 (18,680 points)
    Currently Being Moderated
    Mar 22, 2011 7:54 AM (in response to Wrog)
    Try cleaning under the button with compressed air or a vacuum.
    HP DV7 Laptop, Windows 7, iPhone 3G 8GB 4.2.1
  • danneh150 Calculating status...
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    Mar 22, 2011 2:06 PM (in response to paulcb)
    This issue is definately hardware, for a little while I was convinced it was software.

    I got a replacement back in January for this issue, new phone worked perfectly. Past few weeks it started happening again, I thought it was software related (such as an app causing the issue) fresh restored and didn't use any apps for the day, still had the issue.

    Rang up Apple, because I purchased extended apple care I didn't have to pay the £30 for the replacement service. UPS guy came to my house today (day after I rang up) and gave me my replacement and took my old one. Great service. New phone does not have this issue either, so it must be hardware.
    Macbook Pro mid 2009, Mac OS X (10.6.5)
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