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Returned 3rd iPad to the store for display woes.  QA with Apple?

2182 Views 11 Replies Latest reply: Apr 9, 2012 3:39 PM by esscotsman RSS
BarrettF77 Level 1 Level 1 (45 points)
Currently Being Moderated
Mar 19, 2011 11:33 AM
I bought two 64g 3g black iPads with apple on launch day. In fact I was the first one in the store. One had hair under the glass, backlight bleeding, and bad pixels. The other had bad pixels scattered and a little back light bleeding. Was going to get them switched the next day and the store said they had them and then didn't so I returned the two.

Yesterday, I picked up two new units that were on hold and one had a few dust things under the glass but neither had pixel issues. But the two units both have really really bad backlight bleeding around 3 of the 4 edges. I have heard this is the glue drying, but my first gen. iPad 1 of the same spec is what I would define as perfect. Is there any truth that anyone has seen with the backlight bleeding going away or dissipating over the last week?

The store is friendly about the issues, but to wait 13 hours, make multiple and unnecessary trips is very frustrating. I simply wonder what happened to quality control. Almost as if Apple decided to throw it out the window in favor of getting enough units out.

Any thoughts or suggestions on if this bleeding will go away? I really would hate to have to return the 4th one when I intended to buy two and so far only one of four has been mediocre versus the rest being unacceptable.
27" i7 2.93 iMac, 17" MBP 2.93, 15" MBP 2.80, 2 24" ACD's, 2.26 Mini, Mac OS X (10.6.4), 2 32 gig iPhone 4s, 2 64 gig 3g iPads, 2 1TB ATC's
  • Cibby Level 1 Level 1 (30 points)
    I'm on my 3rd iPad with similar issues (all 64GB Verizon 3g). First one had minimal backlight bleeding, but in one corner pixels were either dead or simply not there as the iPad and wi fi indicator were getting chopped in half. Went back that night and swapped out for one with backlight bleeding in 3 of 4 corners. 1 week later I just swapped out 2 for 3, and right out of the box I see the backlight bleeding. Ugh... wondering if I just let it be. I just don't want to have a perceived "defective" unit down the road if I want to sell it and upgrade.

    FWIW my backlight bleeding on the second unit never improved. I don't know what to do... exchange again, return and wait a month for Apple to fix production issues.
    15 MBP Santa Rosa, 20 iMac G5, Mac OS X (10.5.3)
  • kagard Level 1 Level 1 (0 points)
    Here's a whole thread on the topic started a few days ago! Hope some of this info helps!
    http://discussions.apple.com/thread.jspa?threadID=2779476&tstart=15
    Macbook Pro 15", Mac OS X (10.6.2), iPhone 3 Macbook 13"
  • rimshaker Level 3 Level 3 (515 points)
    No issues with my 32gb black 3G. I normally set brightness below 50% tho. One time i maxed out brightness at night with a black screen just to magnify any issues. In that case, sure, i saw a few dust particles under the glass, and yes even a little edge bleeding if i view it from a sharp angle.

    But thats not a realistic use of the device. I was intentionally trying to reveal imperfections but im not gonna try and get another one thnking i got a dud. No consumer product is absolutely flawless, even from mighty apple. All i wanted was no dead pixels, and am just happy at that.
    iPhone 3G, iPad 2, Windows 7
  • Philly_Phan Level 6 Level 6 (11,010 points)
    This is why I would never buy anything the first day out.
    iMac, Mac OS X (10.6.6), iPad-1 IOS 4.3
  • Crossrock Level 1 Level 1 (40 points)
    I drooled at the thought of iPad 2 even though my 1 is only a few months old. I would liked to have had the retina display a lot were expecting. As this didnt happen I am a happy chappy with my ipad 1. The camera(s) I wouldnt use anyway. I was also hoping for the new multitasking gestures.... nope didnt eventuate (but I do have them see Gizmodo). Bottom line..... loving my ipad 1 even more. I am sorry to hear some are having screen probs with iP2 but I am more than happy now with iP1. My only gripe???? I like watching my local news but they r still using memory hogging 'flash'. I am sure the iP2 screen woes will be corrected.
    MacBook Pro 15" 2009, Mac OS X (10.6.6), MB 13" 2010 , ipad 64 wifi 2010, Macbook Air 2011 11", iphone 3g, ipod classic
  • abentrod Calculating status...
    the way I see it, btw mine is on order for another 3 weeks
    apple is believed to have sold 500,000 of these the first weekend so lets say they have great q/c and only 1% are bad that's 5,000 bad ipads, how many are complaining about the display problems here 100, 200? lets go crazy and say 300 not bad for sales of 500,000 I'd say. nasa built 5 space shuttles 2 failed that's a 40% failure rate much worse than apple.
    Windows 7
  • tibbyninja Calculating status...

    Hi barretf77.   Did you end up with a light bleed free unit?

  • esscotsman Calculating status...

    I also bought an iPad 3 64G and had to return it due to light bleeding. The second replacement again had the same issue. I returned it to the apple store but before accepting the 3rd replacement I asked to check for light bleeding and discovered it had the same issue. The apple representative opened a 4th iPad and surprise surprise! the same issue. At  this point they had ran out of stock so sent me the a different store. I was unable to check the 5th ipad at the store so took it home but again the same issue. I call apple support and a 6th iPad will be posted out to me once I return the 5th. Apple had no issued changing the devices and I can't fault the apple representatives who helped me but considering the ipad 3 is all about the screen, Apple obviously have a quality issue with the optical system and need to address it ASAP. It shouldn't be quantity rather than quality!!!!

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