Syllean
Level 1 (0 points)

Q: Can't enable VoiceOver

I received my new ipod shuffle this morning and I cannot enable the VoiceOver feature. I am able to check battery status and it will tell me I am listening to playlist 1 but it will not say track names, artist names, or play list names.

I'm using iTunes version 10.0.0.68 on Windows 7.

When I press accept after checking 'Enable VoiceOver' I get a notification that the VoiceOver kit is being installed then the VoiceOver box will once again be unchecked.

I've tried restoring the iPod, but it doesn't seem to change anything.

I'd really like to enable this feature, any help will be appreciated

Message was edited by: Syllean

iPod Shuffle (4th gen), Windows 7

Posted on Sep 9, 2010 11:20 AM

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Syllean

Q: Can't enable VoiceOver

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  • by ivan54,

    ivan54 ivan54 Sep 10, 2010 9:09 AM in response to Syllean
    Level 3 (875 points)
    Sep 10, 2010 9:09 AM in response to Syllean
    Hi Syllean,

    Is iTunes installed in the default location in Windows? i.e. C:\Program Files\iTunes

    If not, try installing iTunes there in the default location as when VoiceOver is enabled it looks there for the correct files to install onto the shuffle.

    ivan

  • by Syllean,

    Syllean Syllean Sep 10, 2010 10:18 AM in response to ivan54
    Level 1 (0 points)
    Sep 10, 2010 10:18 AM in response to ivan54
    Hi Ivan,

    iTunes is installed in the default location, but I wonder if it's looking for the install files in the correct directory for the 64 bit version.

  • by Syllean,

    Syllean Syllean Sep 10, 2010 11:57 AM in response to Syllean
    Level 1 (0 points)
    Sep 10, 2010 11:57 AM in response to Syllean
    Solved

    My problem was with iTunes, fixed by uninstalling all apple components in the order suggested in this apple support article:

    http://support.apple.com/kb/HT1923

    Then reinstalling with the newest version.

  • by usamytch,

    usamytch usamytch Sep 12, 2010 1:02 PM in response to Syllean
    Level 1 (0 points)
    Sep 12, 2010 1:02 PM in response to Syllean
    I have the same bug - VoiceOver can't be enabled. When I click "Enable VoiceOver" and then "Apply", checkbox again become unchecked.

    Are there anyways except reinstall to fix this bug? I have a huge library and I don't want create it again for buggy iTunes.

  • by EugeneK.,

    EugeneK. EugeneK. Sep 17, 2010 9:31 PM in response to Syllean
    Level 1 (0 points)
    Sep 17, 2010 9:31 PM in response to Syllean
    Same problem here. Mine keep speaking Playlist in numbers. Error message on internet connection popped up when i check the Enable Voice over box. Please kindly help out. THanks

  • by Herculator,

    Herculator Herculator Oct 12, 2010 11:30 PM in response to usamytch
    Level 1 (0 points)
    Oct 12, 2010 11:30 PM in response to usamytch
    I have exactly the same problem. Every time I click the box to enable Voiceover it automatically unchecks itself. Sometimes it downloads the kit and other times not. I'm not going to uninstall and reinstall iTunes for a small feature. This must be a small bug that can be fixed. I can get battery status check to work and the playlist selection to work (albeit it numbers the lists, does not name them). I just can't hear artist or track names.

  • by Herculator,

    Herculator Herculator Oct 13, 2010 12:09 AM in response to usamytch
    Level 1 (0 points)
    Oct 13, 2010 12:09 AM in response to usamytch
    Ok, I was able to fix this. The solution in a nutshell is to have iPodVoiceOver.dll installed in the (whatever drive letter):\program files\itunes directory. Where all the other dll's are.

    For example, I use windows 7 64 bit and have itunes installed on the c drive but my library is located on an external drive (f:)

    Itunes was able to download the voiceover kit but it copied it to my c: root directory. I moved it over to c:\program files\itunes and voila it worked. I connected the shuffle and started itunes and it installed the kit to the shuffle. I'm now able to check and uncheck the voiceover feature and it works perfectly fine.

  • by iPod Whisperer,

    iPod Whisperer iPod Whisperer Oct 13, 2010 1:16 PM in response to Herculator
    Level 3 (780 points)
    Oct 13, 2010 1:16 PM in response to Herculator
    Thats good to know.

    i

  • by JosefFreundorfer,

    JosefFreundorfer JosefFreundorfer Jan 5, 2011 4:31 AM in response to Herculator
    Level 1 (0 points)
    Jan 5, 2011 4:31 AM in response to Herculator
    This solution works also fine for iTunes 10.1 on Win7x64.

    It's a shame, that Apple still didn't fix this issue on their side!

  • by Sanger11,

    Sanger11 Sanger11 Feb 21, 2011 3:02 PM in response to Herculator
    Level 1 (0 points)
    Feb 21, 2011 3:02 PM in response to Herculator
    Thanks so much for the fix. It worked for me as well.

  • by Tanda,

    Tanda Tanda Mar 19, 2011 4:19 PM in response to Syllean
    Level 1 (0 points)
    Mar 19, 2011 4:19 PM in response to Syllean
    I'm having the same problem on a MacBook and Shuffle 4G.

    Enabling VoiceOver causes iTunes to attempt to download VO Kit 1.4 then either times out or gives:

    iTunes Library cannot be saved (Error -54)

    Stuck with numerical voice overs only. There's no way to download the VO Kit for a Mac (Thanks Apple)

    Has anyone else had this problem on a Mac?

    Cheers

  • by jessicafromclitherall,

    jessicafromclitherall jessicafromclitherall May 16, 2011 2:13 PM in response to Tanda
    Level 1 (0 points)
    May 16, 2011 2:13 PM in response to Tanda

    I've recently had the exact same problem with a MacBook and shuffle 4g. Did you ever find any fix?

  • by Herculator,

    Herculator Herculator Jul 26, 2011 2:55 PM in response to Herculator
    Level 1 (0 points)
    Jul 26, 2011 2:55 PM in response to Herculator

    Thank you for the fix...works for me too!

  • by AWM-Pta,

    AWM-Pta AWM-Pta Sep 24, 2011 4:07 PM in response to Syllean
    Level 1 (0 points)
    Sep 24, 2011 4:07 PM in response to Syllean

    Has anyone found a fix for this yet?  Downloading the VoiceOver kit (v1.4 currently) times out every time.  I've tried on both Windows XP and Windows 7 64bit without any luck.  I don't even get the *.dll mentioned in one of the posts as a possible fix.  If possible, could someone please provide a URL for downloading the kit (or even just the *.dll), since it seems that the iTunes download app might be the problem.  I'm running iTunes 10.4.1.10.

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