1 2 3 Previous Next 43 Replies Latest reply: May 19, 2013 9:54 PM by tommyomega
Shovelflh Level 1 Level 1 (0 points)
After restoring my back up though iTunes on a Win 7 machine, the iPad 2 consistently crashes, resets on its own, reverts to home screen when starting an app, and generally does things the iPad never did. After one of times I tried to reset (off switch & home button), it locked up with the silver apple, the timing circle and two purple lines (image posted on ipadforum) and remained that way until I pressed/ held the off switch & home button again. Anyone else with these issues?

iPad 2, iOS 4
  • 1. Re: iPad 2 crashes, restarts on its own
    armyxrays Level 1 Level 1 (0 points)
    I am having this exact problem.

    Seems to be happening the most after I use Facetime or Photobooth. Right now, when I try to open ANY app, it crashes, locks or freezes. I have tried many things including a hard restart. I am very frustrated!!

    I am trying to restore it now, thru iTunes. Waiting for the giant "iPad software update" to download, then I'm going to restore it. I hope this works, or I'll be at the genius bar tomorrow.

    Message was edited by: armyxrays
  • 2. Re: iPad 2 crashes, restarts on its own
    Philly_Phan Level 6 Level 6 (11,705 points)
    Try a System Reset:
    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo. Ignore the "Slide to power off" text if it appears.

    A System Reset does not remove any apps, music, movies, etc. nor does it cause any settings to revert back to default.

    Also, you might wish to download the iPad-2 User Guide. Pay special attention to page 162. Note that this Guide also applies to the iPad-1 with IOS 4.3 except for those functions that are not supported by the hardware.
    http://support.apple.com/manuals/#ipad

    Finally, a less thorough version of the Guide is included as a Safari bookmark and a more thorough version of the Guide can be downloaded at no charge via iBooks.
  • 3. Re: iPad 2 crashes, restarts on its own
    Shovelflh Level 1 Level 1 (0 points)
    I updated iTunes to 10.2.1.1 before connecting the iPad 2. I hope you have better luck than me! I did the system reset several times, the problem recurs with use.

    Message was edited by: Shovelflh
  • 4. Re: iPad 2 crashes, restarts on its own
    armyxrays Level 1 Level 1 (0 points)
    Shovelflh, have you done a complete restore via iTunes yet? I'm getting ready to try it now.
  • 5. Re: iPad 2 crashes, restarts on its own
    Shovelflh Level 1 Level 1 (0 points)
    I haven't but I guess I should. The restore doesn't take long but reloading my music library requires down sizing the files to 128k bit rate and takes about 12 hours. Here goes....
  • 6. Re: iPad 2 crashes, restarts on its own
    armyxrays Level 1 Level 1 (0 points)
    Well, I just restored. I will post my findings after some heavy use.
  • 7. Re: iPad 2 crashes, restarts on its own
    Shovelflh Level 1 Level 1 (0 points)
    Restored last night and it still crashes. I'm not very computer knowledgeable but it seems programs which are video intensive crash it or degrade its capabilities to the point that simple actions, like going to the settings screen, do not work. Facetime, Midnight HD, and Plants vs. Zombies HD will crash the device. There may well be others but I haven't had the device long enough to figure out more and haven't been able to keep it running in any case. Now to the Genius bar or just return it and wait for one out of a later production run?
  • 8. Re: iPad 2 crashes, restarts on its own
    armyxrays Level 1 Level 1 (0 points)
    Just wanted to give an update.

    After a full restore thru iTunes, the iPad 2 continued to crash.

    I visited the Apple store and the Genius tried to restore at the Genius bar. It failed to restore! He deemed it defective and swapped me for a new one. He said I was the first return (to that store), and that Apple would want to study it.

    Incidentally, the Apple employees were telling everyone they were sold out. My replacement came from "a private stock" for defects. I'm glad they were able to help.

    Great customer service (thanks Luke "Apple Genius")!
  • 9. Re: iPad 2 crashes, restarts on its own
    jjyjdcpa Level 1 Level 1 (0 points)
    We had the same problem. It would sometime freeze up, sometimes the apps would just open for a second then close, sometimes it would re-start itself. After a few phone calls to apple and restoring it three times, they arranged to replace it at the local apple store even though I did not buy it there. I guess they hold some back for exchanges. I'm unhappy that this one had a problem, but the customer service was great and I am going to exchage it tomorrow.
  • 10. Re: iPad 2 crashes, restarts on its own
    Shovelflh Level 1 Level 1 (0 points)
    Recap and update--Upgraded to latest iTunes before initially connecting it; installed backed up settings from previous iPad; crashed/reset frequently. Did a complete system restore, installed backed up settings from previous iPad; crashed/reset LESS frequently but still crashed/reset in a repeatable manner. Box it up, let it sit, did not reconnect it to a computer, then can't get it to crash at Apple store. Genius does confirm the shut down events so I'm not loco (cool diagnostic software btw). Take it home and, you guessed it, it reset in the middle of an app. Should I wait a little while for iOS and app updates?
  • 11. Re: iPad 2 crashes, restarts on its own
    Shovelflh Level 1 Level 1 (0 points)
    The latest - complete reset/ erase; setup as new iPad; installed apps; first app used SiriusXM, played, quit unexpectedly, went from app initializing to home screen, then started again; later system froze on home screen, had to sys reset to start; later froze again, stuck on silver apple, sys reset. Off to Genius Bar.

    Genius Bar offered a replacement but refused to replace a white model with a black model. Like for like is the policy. Which generally makes sense but I was a little put off by it given this product hasn't been on the market a week and I went out of my way to buy it on day one. So it goes. Ended up returning the iPad 2 to the military PX where I purchased it and might later purchase another. Definitely won't go out of my way to do so as this has been a lot of effort for no reward.
  • 12. Re: iPad 2 crashes, restarts on its own
    Brrmax Level 1 Level 1 (0 points)
    I am having these same problems. Soft resets where the apple logo shows on a black screen while using an app and then comes back after about 30 seconds. Also, problem where opening any app closes immediately. Also, Safari closes on it's own quite often.

    Do these problems occur on the original iPad with iOS 4.3?

    This is my first Apple product and I am really surprised by all of the issues.
  • 13. Re: iPad 2 crashes, restarts on its own
    armyxrays Level 1 Level 1 (0 points)
    My suggestion would be to just bring it into the Apple store if you can. They will swap it out. Don't try to figure it out on your own, it's not worth the trouble, and no, it isn't working as intended. I'm much happier now that I exchanged.
  • 14. Re: iPad 2 crashes, restarts on its own
    Mars478 Level 1 Level 1 (0 points)
    Have a 64GB Wifi White, and I'm having this same issue... I did not restore from backup, and it's a new software install. Apps Crash, the thing randomly restarts, and it's a general mess. I've gotten defective Apple products for the last 4 things I've bought...
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