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Intermittent Wifi issues with iPad 2 and WiFi

811192 Views 1,703 Replies Latest reply: Apr 15, 2014 8:19 AM by Oktay74 RSS Branched to a new discussion.
  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Mar 25, 2011 5:39 AM (in response to Coolpappa)
    I've also had good results with D-Link routers. I have a DIR-655 and a DIR-825, and both work flawlessly with my iPad 2.
    Cube, Mac Pro, MacBook Pro, Mac Mini, Mac OS X (10.5.7)
  • DaveN1c Calculating status...
    Currently Being Moderated
    Mar 25, 2011 1:54 PM (in response to sjobalia)
    Same problem...we have 2 64GB iPad2 WiFi only units. Followed most suggestions here, including replacing router, with continued problems (though enabling SSID broadcast changed it from every few minutes to every few hours). We have a Netgear N300, using MAC filtering only, SSID broadcast enabled, specific channel selected (rather than auto). We live in a rural area, so no competing networks.
    Apple said "reset the network settings when it happens." When further pressed, they said "and call us back if you have to do it frequently." Yet additionally pressed, they allowed that frequently would be "even once a week." So, as instructed, we're taking 2 aspirin and calling them back in the morning. As to the question of why we're having similar intermittent problems with 2 units, but no problem with 2 iphones, 5 computers, and 2 ATVs...no answer from Apple, but they admit it's "unusual." All evidence in this thread to the contrary. Will update as our experience progresses.
    Ipad2, iOS 4
  • Pacifica_Mel Calculating status...
    Currently Being Moderated
    Mar 25, 2011 2:00 PM (in response to sjobalia)
    We've had issue with our MacBook Pro (2008) dropping WiFi. The only fix was turning airport on/off. Just received our iPad2 this week and it has the same problem. My Win7 laptop never drops even as I am fixing the issue on the two Apple devices. What gives? This does not appear to be iOS related since the laptop has the same problem.
    Windows 7
  • PattyM2 Calculating status...
    Currently Being Moderated
    Mar 25, 2011 2:08 PM (in response to sjobalia)
    Great! I was hoping to buy and iPad 2 wifi only model...but the LAST thing I need is a WIFI only model with WIFI issues!
    iPod Touch & Nano
  • Alex480 Calculating status...
    Currently Being Moderated
    Mar 25, 2011 2:21 PM (in response to Pacifica_Mel)
    I believe it is iOS related. I have had Wifi issues almost everyday now, and sometimes the Location Services also have issues. The only fix I see that works for me is to shut it off and turn it back on; sometimes I also have to restart the device. Apple needs to address these issues.
    Windows 7
  • Motyoj Level 1 Level 1 (10 points)
    Currently Being Moderated
    Mar 25, 2011 2:43 PM (in response to Alex480)
    I don't think it's peculiar to iOS. I have two iPhones and an iPad that have no problem whatsoever but the iPad 2 I bought would drop the signal after leaving the room. I reset network connections, restored device, called Apple, returned the unit for a refund. I also have three gaming devices throughout the house and they work fine on the relatively new Time Capsule. This seems to me like the problem when the iPhone 4 launched and the "antennaegate" fiasco. Many reported problems; most people were happy with the device. After using the iPad 2, I was not all that impressed with its improvements, so I'll be waiting to see what the iPad 3 is all about. They really need to put a better camera in that thing if you ask me.
    iMac, Mac Mini, iPhone 3GS, iPad Wifi 64GB, iPhone 4 32GB, Mac OS X (10.6)
  • genebean Calculating status...
    Currently Being Moderated
    Mar 25, 2011 3:00 PM (in response to sjobalia)
    iPad2: 32GB Wifi-only Black
    Wireless Router: Linksys WRT54G2 (802.11G)

    I have no problems with the iPad2 but I do get the wifi disconnect problems with my macbook pro (2006). It usually happens when I'm downloading a large file. Turning off/on the wifi on the MBP always resolves the issue. Its intermittent and very difficult to reproduce the problem on command.

    I had no wifi disconnect issues with my Fujitsu laptop, HTC(android) phone, PS3 Slim, and PC (Shuttle).

    Message was edited by: genebean
    iPad 2 32GB Wifi Black, iOS 4, iOS 4.3
  • FastBikeGear Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2011 4:58 PM (in response to DaveN1c)
    DaveN1c wrote:
    Same problem...we have 2 64GB iPad2 WiFi only units. Followed most suggestions here, including replacing router, with continued problems (though enabling SSID broadcast changed it from every few minutes to every few hours). We have a Netgear N300, using MAC filtering only, SSID broadcast enabled, specific channel selected (rather than auto). We live in a rural area, so no competing networks.
    Apple said "reset the network settings when it happens." When further pressed, they said "and call us back if you have to do it frequently." Yet additionally pressed, they allowed that frequently would be "even once a week." So, as instructed, we're taking 2 aspirin and calling them back in the morning. As to the question of why we're having similar intermittent problems with 2 units, but no problem with 2 iphones, 5 computers, and 2 ATVs...no answer from Apple, but they admit it's "unusual." All evidence in this thread to the contrary. Will update as our experience progresses.


    Will be interested to hear your progresss
    iPAD, iOS 4
  • FastBikeGear Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2011 5:46 PM (in response to FastBikeGear)
    Latest update on mine. It's turned into a real saga.

    After reporting my testing and findings to Apple (Took two hours to get the warranty support line answered as they tell you that you "Calls are answered in the order they are received, your call should be answered in 15 minutes or greater" Yes it really says 15 minutes *or greater!* Anyway we left the phone on loudspeaker for two hours and finally got answered- caused a lot of hilarity in the office as the "15 minutes or greater" automated message kept repeating every couple of minutes.) When it was finally answered by what I assume was an Apple employee in Singapore they explained that they don't answer calls from New Zealand until 11:00 am and yes they did think it would be a good idea if the automated answering system advised New Zealand customers of this in the future.

    Anyway I explained that my iPAD had been in for servicing and had been returned still not working - and the that at the time I picked it up the local Apple servicing company staff were not able to get a reliable connection to their own network. (Although they acknowledged the problem I got a shrug of the shoulders to tell me that there was not much they could do about it - although the service personal blamed the connection problem at the time in their service centre on their in house wireless network which they said was no good.) They also asked me to let them know if I discovered anything further from my testing of the issue.

    Anyway I went through all our testing with the service people in Singapore and explained that all our other devices work well on our wireless network and that we now believed the problem was related to the iPAD not being able to correctly re-initialise to the wireless network (after de-activating the wireless connection after short inactive periods of not transmitting packets). The guy who answered the phone advised me that he had been swamped with similar calls and that the matter was being advanced within Apple for further testing and that it would probably take 5 to 6 weeks before there was a response from Apple. They also asked me to email them a link to this thread so they could see more info on the issue. (So this thread is now supposedly being monitored by Apple).

    They also advised I could return my unit to the place I purchased it from (Dick Smiths) for a refund and quote their case number for the refund as many other customers have done for the same issue. Seeing as it is near the end of it's one year warranty and I have lost confidence in Apples ability to fix the problem, this seemed like a good idea. Dick Smith's service staff rang Apple Support and confirmed that Apple Support staff had advised me to return the unit for a refund. Dick Smiths then spoke to the local distributor (Renaissance) and told me the request for refund had been denied and said the refunds were at Apples discretion!???. After waiting at their counter for 40 minutes while all this was going on between Apple, Apples local distributor (Renaissance) and Dick Smiths I left them with it as I had work to get on with.

    Dick Smiths then rang me back and said and asked if I would be happy with a replacement. I said I really wanted a refund but yes if it works - but I doubted my iPAD was a one off hardware issue, but it seems fair to let them go through the motions. Dick Smiths said they needed to sort out the paperwork and would call me when the replacement was ready to pick up. I then got a call at 8:30 pm that night! to say that they were sending my iPAD back to the local Apple Service agents again (Renaissance) and they would get back to me to let me know when it was fixed!??

    All of this shuffling around must be costing them a fortune for an issue that Apple has now acknowledged on several occasions and I am a bit confused as this is the first Apple device I have ever owned and I had assumed that their fantastic customer loyalty was partly due to their service.
    iPAD, iOS 4
  • ShaggyDA Calculating status...
    Currently Being Moderated
    Mar 25, 2011 5:42 PM (in response to sjobalia)
    I've had my iPad 2 for all of three days and the wifi issues are very frustrating. Either the connection gets dropped during use or is incredibly slow. My iPhone works fine via wifi (3GS) with the radio turned off, but the iPad is very inconsistent. I would blame iOS, but I have similar issues with my MacBook Pro (need to cycle the wifi to get it working). I'm using a Belkin N router with the most recent firmware and both iPad and MacBook Pro are running current OS version and updated iTunes. The only piece that seems to have helped the dropping connection is changing encryption to WPA2. Speed has not been helped. Come on Apple! I have Windows machines in the house using the same wifi that do not display any of the latency or drops (even as I am cycling the Apple devices).
    IPad 2, iOS 4
  • GrantGochnauer Calculating status...
    Currently Being Moderated
    Mar 25, 2011 5:58 PM (in response to sjobalia)
    Hey guys -

    I had the same problem on my iPad 1 with the latest 4.3 iOS. I found out the fix. You need to edit the wireless settings for your AP in your iOS device and where the IP is auto-configured, check the DNS settings when you are connected.

    You need to remove the IPv6 DNS entry. After updating to iOS4.3, my DNS server had 2 entries: one for IPv4 and one for IPv6. Remove so you just have, as an example, 192.168.1.1.

    Settings -> General -> Network -> WIFI -> Select the wifi connection you are using by clicking the blue right arrow. Modify DNS entry so it doesn't contain the IPv6. Hit back which will save. Then disable and re-enable wireless.

    Grant

    Message was edited by: GrantGochnauer
    iPad, iOS 4
  • tgibbs Level 1 Level 1 (70 points)
    Currently Being Moderated
    Mar 25, 2011 6:28 PM (in response to sjobalia)
    So far, I've used my iPad2 on unsecured networks, and networks secured by WEP, WPA, and 802.1x. I not lost the wifi connection even once. Today, I had occasion to visit the Apple Store on another matter, so I took my iPad2 along to see if I could reproduce FastBikeGear's observations. I had no problem obtaining a reliable connection with the store network, and the connection was stable, even when I switched back and forth between applications that did and did not use the network. I also checked several of the demo units in the store that had been sitting idle for a while. All connected instantly via Safari. Of course, it is possible that different Apple Stores use different wireless routers, but given Apple's micromanagement of the whole Apple Store experience, that doesn't seem likely. I also tried some demo units at a Best Buy. Again, all seemed to have good, stable connections to the store network.

    So it seems very unlikely that there is some kind of generic problem with network stability, although it remains possible that some wireless routers have incompatibilities with the iPad, and I note that this thread has seen a number of reports of problems of this nature being solved by updating the router's firmware.

    FWIW, an iOS update (4.3.1) for the iPad2 was released today. The announcement mentions correction of bugs related to connecting to some cellular networks and authentication with some enterprise web services, but no mention of any fix for wifi bugs.
    Cube, Mac Pro, MacBook Pro, Mac Mini, Mac OS X (10.5.7)
  • FastBikeGear Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 25, 2011 7:28 PM (in response to tgibbs)
    tgibbs wrote:
    Today, I had occasion to visit the Apple Store on another matter, so I took my iPad2 along to see if I could reproduce FastBikeGear's observations. I had no problem obtaining a reliable connection with the store network, and the connection was stable, even when I switched back and forth between applications that did and did not use the network. I also checked several of the demo units in the store that had been sitting idle for a while. All connected instantly via Safari. Of course, it is possible that different Apple Stores use different wireless routers, but given Apple's micromanagement of the whole Apple Store experience, that doesn't seem likely. I also tried some demo units at a Best Buy. Again, all seemed to have good, stable connections to the store network.

    What was the longest sustained connectivity you achieved? My record using standard configurations (without implementing any work arounds on my router) was approx 3 hours. Though typically once the iPAD began losing connectivity it would happen every few minutes.

    Did you use ask the store staff to implement WEP, WPA or WPA2 on their routers while you conducted your testing?
    (Remember that my in store testing was done on the Apple service centres network using the shared privacy key that they entered into my iPAD).
    Note that when most of us turn off security the intermittent connectivity issue disappears (My only exception to this has been that I have experienced very intermittent connectivity on McDonalds hot spot network which does not use security).

    Hey if anyone here is having problems and their problems don't go away when they temporarily turn off security in their iPADS and routers please post on this thread as it would add to our knowledge pool.

    FWIW, an iOS update (4.3.1) for the iPad2 was released today. The announcement mentions correction of bugs related to connecting to some cellular networks and authentication with some enterprise web services...


    I hope this release also addresses the intermittent WiFi connectivity issues. More information on the issues 4.3.1 is reported to fix here http://touchreviews.net/apple-ios-4-3-1-software-update-fixes-graphics-glitch-fl icker/

    and here.

    http://www.appleinsider.com/articles/11/03/25/applereleases_ios_4_3_1_with_minor_fixes_for_cellnetworks.html

    It will be interesting if any of the many people in this thread or the other thread covering the intermittent connectivity issue discover that this release solves the intermittent connectivity issue. Sorry I can't test it as the Apple Service Centre currently has my iPAD (see my previous post).

    Message was edited by: FastBikeGear
    iPAD, iOS 4
  • cxworldtraveler Calculating status...
    Currently Being Moderated
    Mar 25, 2011 7:41 PM (in response to sjobalia)
    ** I saw this in engadget and thought maybe what I sent out to a few friends on the 15th of March help. The first line AAPL support was worthless. I never called back to let them know what my fix was cause I didnt want to waste my time again.**

    I recently upgraded my iPhone to 4.3. Ever since, I have been having
    issues with WiFi. I also picked up a new iPad2 and the same problems
    were happening.

    Wifi would stay on but would quickly drop. I could watch my phone/iPad
    go from WiFi to 3G and back to wifi. I didnt not see this with any
    earlier version of the software and my wifes iPhone has been running
    fine.

    So after searching the net, I called AAPL support. Reset Network
    Settings, did that. They then suggested connecting to a non-wep/wpa
    network. I turned on a guest network on my WiFi router (WND3700) and
    it stayed on.

    I was running WPA-PSK [TKIP] + WPA2-PSK [AES] @130Mb/s. I changed it
    to just WPA2-PSK [AES]. Now things are running stable and WiFi stays
    connected on both the iPad and iPhone.
    iPad, iOS 4, Apple user since 1989
  • FastBikeGear Level 1 Level 1 (0 points)
    cxworldtraveler wrote:
    I was running WPA-PSK [TKIP] + WPA2-PSK [AES] @130Mb/s. I changed it
    to just WPA2-PSK [AES]. Now things are running stable and WiFi stays
    connected on both the iPad and iPhone.


    Thanks to adding to the knowledge pool on this problem. It certainly looks more and more like this problem is related to the security implementation. It's good yours worked with AES as AES should be both faster and more secure than TKIP.

    There is also some more good info on this problem here http://www.ipadforums.net/ipad-os/13521-after-4-2-update-wifi-intermittent-3.htm l

    In one of my firt posts in this thread I mentioned that my problems only started after I upgraded to 4.2. (My WiFI connection was rocks solid before this upgrade) It seems that this was the same for a number of other people on the following thread.

    http://discussions.apple.com/thread.jspa?threadID=2657404&start=1290&tstart=0

    Message was edited by: FastBikeGear
    iPAD, iOS 4
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