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Preferences Pane Problem.. The pane opens as a small tab. (screenshots inc)

1646 Views 13 Replies Latest reply: Mar 3, 2013 10:18 PM by wudja-cudja™ RSS
wudja-cudja™ Calculating status...
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Mar 25, 2011 6:24 AM
Hi

I'm having a problem with Safari preferences on my Samsung R519 laptop. I find the Apple Homepage a little slow and so wanted to change it to a lighter and quicker page but I can't seem to get to the preferences to change it..

The prefs pane opens as a tiny tab, in fact the red X close button is bigger than the main pane.. +See screenshot below.+

http://www.melville-vs-medway.webspace.virginmedia.com/safari-problem/safaripref s.jpg

I have so far uninstalled Safari and deleted all the Safari folders on the C drive under my user account and I'm the only account on the laptop. When I reinstalled Safari it was the same.

I tried to reset Safari and the reset pane was the same, opened as a small tab. +See screenshot below.+

http://www.melville-vs-medway.webspace.virginmedia.com/safari-problem/safari-res et.jpg

And also you can see on the screenshots i'm getting "localized string not found" it doesn't seem to affect the use of Safari as I'm here on the discussions board using it now to write this up.

Any help would be very much appreciated.
iMac Graphite 700se 512 G3 60gb, Mac OS X (10.4.8), +OS X 10.2 running on Lacie firewire 20gb
  • b noir Level 9 Level 9 (71,990 points)
    That's a strange one. The localised strings business makes me suspect we're looking at subtle program files (or possibly OS) damage rather than Safari settings/preferences files. But my initial intuitions about causes of strange Safari issues (when it's an either/or choice) run at lower than 50%, so we'd better actually check which one seems more likely (rather than just forging ahead).

    This isn't going to be a cure in itself, but it should narrow down the possibilities as to which sort of damage we're dealing with here.

    Create a new Windows account with full administrative rights. Log out of your usual account and log into the new one. (Don't use fast user switching to move between accounts.)

    Launch Safari. Do you get the same display oddities in the new account as you do in the normal account?
    Lenovo t61 laptop, Windows XP Pro, various ipod models
  • b noir Level 9 Level 9 (71,990 points)

    Ha! Once again my initial intuitions are wrong.

     

    (I have actually tried, when troubleshooting weird Safari for Windows problems, attempting to determine what my initial intuition is and then suggesting the exact opposite. Unfortunately, I end up double- and triple-guessing my initial intuitions. Wrongly. So it just takes three times as long to come to the wrong initial conclusion, and I'm grumpier once I've got there.)

     

    Okay ... if it's user-account-specific, then we're most probably dealing with settings/preferences files. In that case the "So-much-for-subtlety" instructions from the following post may be of assistance:

     

    Re: Safari launches but hides window

     

    Unfortunately, this will lose all your Top Sites, History, Bookmarks, passwords, etc. However, in my last post in that topic is a method for getting your BookMarks and Top Sites back that seems to work for most folks:

  • b noir Level 9 Level 9 (71,990 points)

    Hmmmm. User account specific. Not preference/settings files. Otherwise looks a bit like a program files issue, but can't be because it's user-specific, not systemwide.

     

    That's suggesting issues with registry entries on the usual user account.

     

    Let's quickly try something ultra-simple before delving into that more deeply.

     

    Restart the PC. Now head into your Uninstall a program control panel. Select Apple Application Support and click "Repair". If the repair install goes through okay, try doing the Same sort of repair install for safari. Restart the PC, launch Safari and check the preference pane again. Any improvement?

     

    (For some odd reason, repair installs are sometimes better at fixing things like a dll having been de-registered than an uninstall/reinstall. So thinking we'd try that just in case.)

  • b noir Level 9 Level 9 (71,990 points)

    If no luck with that, Paul, I'd try a malware scan. (Not because in this case I'm thinking malware is likely, but the scan I'm thinking of is also quite good at picking up registry oddities that can cause iTunes, QuickTime and Safari trouble.)

     

    Try downloading and installing the free version of Malwarebytes AntiMalware. Update your MBAM definitions and then run a full scan of the PC. (Takes about 2 hour on my Lenovo.)

     

    http://www.malwarebytes.org/mbam.php

     

    Does the scan find any infections? If so, please paste the contents of the log file for the scan in a reply here so we can have a look.

  • stacieb123 Calculating status...

    I thought I was the only one!!

     

    I get the exact same thing and it's VERY frustrating I am at my wits end.

     

    Anyone that cracks this is a genius!!!!

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