50527 Views 155 Replies Latest reply: Apr 30, 2011 7:54 AM by Jake74030
Currently Being ModeratedMar 28, 2011 5:40 PM (in response to NSShah85)Wow, thank you NSShah85!
I didn't think I made any impact as I'm just another frustrated MBA owner that downloaded this latest update and is experiencing a difficult situation. I'm frustrated, bewildered and I've tried to get some valuable support from Apple's Support team and pass along what I've learned hoping that what I've learned might become a more permanent solution. Maybe even combine it with a technique others have used or try another unique alternative altogether.
We have to remain steadfast, diligent and persistent with trying to attain an effective solution, remedy or work-around to the havoc this latest update has wrought upon our somewhat beloved new (and real expensive) Macbook Airs. I'm really surprised that Apple has neither contacted owners, provided a reliable work-around or better yet, a REAL fix to this problem. We have to continue to use this support forum for what is was created to do - unite other users to share knowledge and bolster our community to the larger majority of the world which is, ugh, Microsoft Windows dominated.
Thank you for your compliment today. I'll read your posts with zeal and provide any feedback that I can as well as stay connected with other (hopefully only temporarily frustrated) MBA owners around the country and beyond...
Psst - Say hello to PAGE NUMBER 9!!Apple Macbook Air 13", iOS 4, iPhone 4, iPad 16GB wifi
Currently Being ModeratedMar 28, 2011 5:52 PM (in response to Kevin Luo)I have been monitoring the posts on this forum, and 3 other forums with the same issue (after posting my freeze to one of the forums) and there are several hundred users who have reported our problem on the Apple Message boards. I have cataloged at least a dozen temporary solutions that people have found, their diversity is amazing.
But until this afternoon, I did not actually call Apple Support myself, I figured it would be a waste of my time. Then I thought that by calling, it would increase the count that Apple sees of the number of users with this problem ... I am not sure they automatically study these message boards. I got your typical lower level tech support person on the phone and told her the issue, and told her that hundreds of other users had reported the same issue, even on a brand new MBA, so I did not want her to tell me to do a archive-and-install; or a clean system wipe; they were wastes of time. She said "if so many people are reporting this, it must be on our Emerging Issue List, let me check". After a minute she came back and said it was NOT on the list, but that she would make a note and report it up her channels.
Perhaps she was clueless, but if she is correct, it is very discouraging that this is not on their top need-to-fix-now list. For those of you who are in active communications with more senior Apple tech support staff/engineers, please ask them whether this is indeed on their Emerging Issue ListMacBook Air, Mac OS X (10.6.7), iPhone 4
Currently Being ModeratedMar 28, 2011 8:18 PM (in response to slyguy_28)No need to say thanks haha. Just wanted to give an update, no word yet from the Apple rep I was speaking to; I'll try to call again tomorrow. I agree, we do need to remain steadfast and persistent, and hopefully they will see this issue and provide a fix as soon as possible. In the meantime I'll be sure to provide updates and feedback as well.
@WSE97.2 The times I've called apple, they've also said to me that this was not on the emerging issue list unfortunately. I really think that at this point we may have to wait it out for sometime, and if iTunes is something used often, it might be best to try and go back to 10.6.6. I went back to that, and everything is working fine, without issue. Hopefully though, with everyone calling about this issue, the engineers will look into it and find a solution.Macbook Air, Mac OS X (10.6.6)
Currently Being ModeratedMar 29, 2011 8:57 AM (in response to NSShah85)Maybe it isn't on the emerging issues list because not many people have reported it to Apple? There's a lot of complaining on message boards, but who knows if someone periodically scans them or reads them? I'd have to figure that some high up Apple employees use the MacBook Air for themselves, and perhaps they have experienced the issue, but if not, perhaps they just aren't aware how widespread it is.
I'd encourage anyone who has the issue to report it to Apple support.
Currently Being ModeratedMar 29, 2011 11:08 AM (in response to akuska)I reported it last night. I was hoping they were going to tell me it's a known problem, working on it, etc but alas it was all news to them. This is really disappointing from a company I've come to trust and rely on for everything computing.Macbook Air 13.3
Currently Being ModeratedMar 29, 2011 11:17 AM (in response to Kevin Luo)Here me too, same problem, no fix. Tried everything here. This should not take so long to fix....MBA, Mac OS X (10.6.7)
Currently Being ModeratedMar 29, 2011 3:44 PM (in response to Bill Elkus)This report is disturbing. When I called before this last weekend to report the bug, I was told that the issue WAS on Apple's "emerging issues" list.MacBook Air 2010 2.13 Ghz 4MB, Mac OS X (10.6.7), The frozen iTunes and system version of OSX!
Currently Being ModeratedMar 29, 2011 3:57 PM (in response to Kevin Luo)Just to confirm - I have the same issue on my 13" MBA.
Only way to recover is to power down the machine !
Currently Being ModeratedMar 29, 2011 4:00 PM (in response to Kevin Luo)To repost what I’d said a few days ago:
For anyone hitting this issue, if you have ssh access to the machine and are able to ssh in after the UI freezes, please do the following:
1. run `sudo spindump`
2. `cat /tmp/spindump.txt` and paste it into pastebin (http://pastebin.com/), and reply to the thread with your pastebin’s link.
It doesn’t sound like a kernel panic (you’d get the grey screen with the multilingual “please reboot” UI if that was the case), but something is hanging the graphics system.
(Bonus points if you’re a registered dev and want to file a bug at bugreporter.apple.com. If you do, please attach your system profile, the spindump, and your system.log, and reply with your bug number.)MacBookAir3,2, Mac OS X (10.6.7)
Currently Being ModeratedMar 30, 2011 2:45 AM (in response to Kevin Luo)has anyone noticed that after the 10.6.7 update, itunes takes a longer time to quit? after using itunes, i command+q and then realized that it took a longer period of time to quit. has anyone else noticed this? thx.MacBook, iOS 4
Currently Being ModeratedMar 30, 2011 4:36 AM (in response to Kevin Luo)This is getting sick. Now it freezes up when I open iTunes via plugging in my iPhone while it syncs. Is this a virus. Is Apple aware. I didn't see anything on Apple Insider or Gizmodo, Engadget.Late 2010 Macbook Air, Mac OS X (10.6.7)
Currently Being ModeratedMar 30, 2011 4:49 AM (in response to Kevin Luo)Delete "ituneshelper" from login items. That fixed it. It doesn't do anything aside from launching itunes when iphone or ipod is plugged in. You can always open itunes yourself manually until fix is in. So far holding steady with NP...MBA, Mac OS X (10.6.7), 13", 256HD, 4GB ram
Currently Being ModeratedMar 30, 2011 5:01 AM (in response to ebelop)Deleting "ituneshelper" did not work for me other than a single time. If you reboot again itunes will freeze. Another temp fix. I have tried it all and nothing permanently fixes the problem. I have 3 apple level 2 techs now owing me callbacks. They don't even try to walk me through any "fixes" when I call applecare now because we have tried it all before. I have captured crash logs for apple engineers to diagnose the problem twice. There appears to be no resolution yet....MacBookAir 13in 1.86 MHz 2GB (Model MacBookAir 3,2), Mac OS X (10.6.7)
Currently Being ModeratedMar 30, 2011 7:23 AM (in response to Christopher B)Here you are:
Running "top" shows that the WindowServer process is maxing out the CPU, load average is constantly 1.00. As others have noted, the underlying system works fine, I can do anything I want to from the command line - it is just the GUI front-end that is dead.
Happy to try anything else you like.
The following is the contents of system.log from the time I opened the lid to the time that I ssh'd in.
Mar 30 15:06:59 Chris-Allens-MacBook-Air configd: PMConnection mDNSResponder com.apple.powermanagement.applicationresponse.slowresponse 186 ms
Mar 30 15:06:59 Chris-Allens-MacBook-Air configd: PMConnection AirPort configd plug-in com.apple.powermanagement.applicationresponse.slowresponse 212 ms
Mar 30 15:06:59 Chris-Allens-MacBook-Air configd: PMConnection IPConfiguration com.apple.powermanagement.applicationresponse.slowresponse 220 ms
Mar 30 15:07:00 Chris-Allens-MacBook-Air com.apple.launchd (com.apple.newsyslog): Throttling respawn: Will start in 3 seconds
Mar 30 15:07:00 Chris-Allens-MacBook-Air loginwindow: loginwindow SleepWakeCallback will power on, Currenttime:3/30/2011 3:07:00.287 PM - Waketime:3/30/2011 3:06:55.110 PM = Deltatime:5.176733077
Mar 30 15:07:00 Chris-Allens-MacBook-Air configd: Sleep: Success - BATT 81 - Maintenance Sleep
Mar 30 15:07:00 Chris-Allens-MacBook-Air configd: Wake: Success - BATT 81 - EC.LidOpen
Mar 30 15:07:00 Chris-Allens-MacBook-Air configd: Hibernate Statistics
Mar 30 15:07:01 Chris-Allens-MacBook-Air kernel: AFPSleepWakeHandler: waking up
Mar 30 15:07:03 Chris-Allens-MacBook-Air ntpd: sendto(126.96.36.199) (fd=22): No route to host
Mar 30 15:07:03 Chris-Allens-MacBook-Air com.apple.usbmuxd: HandleUSBMuxDictionary client 0x101801450-iTunes/com.apple.iTunes using library usbmuxd-211 built on Jan 13 2011 at 04:19:31, running usbmuxd-211 built on Jan 13 2011 at 04:20:21
Mar 30 15:07:04 Chris-Allens-MacBook-Air configd: network configuration changed.
Mar 30 15:07:05 Chris-Allens-MacBook-Air mDNSResponder: mDNSCoreReceiveResponse: Received from 10.0.1.2:5353 278 Chris\032Allen?~@~Ys\032Library.home-sharing.tcp.local. TXT txtvers=1??hQ=419¦dmv=131078¦iTSh Version=196614¦MID=0xCC82DE658AEB649A¦PrVs=65538¦Datab
Mar 30 15:07:05 Chris-Allens-MacBook-Air mDNSResponder: mDNSCoreReceiveResponse: ProbeCount 2; will rename 38 Chris\032Allen?~@~Ys\032Library.home-sharing.tcp.local. SRV 0 0 3689 Chris-Allens-MacBook-Air.local.
Mar 30 15:07:05 Chris-Allens-MacBook-Air ntpd: sendto(188.8.131.52) (fd=22): Network is unreachable
Mar 30 15:07:28 Chris-Allens-MacBook-Air sshd: USER_PROCESS: 6370 ttys000MBA 13", Mac OS X (10.6.7)
Currently Being ModeratedMar 30, 2011 9:27 AM (in response to Kevin Luo)Having the same problem for a week. Forgot about connecting my ipad having not been running itunes and found machine froze and will now not boot back up, it keeps stalling at the blue screen after showing the desktop once.
Apple need to fix this itunes nonsenseMacbook air 13", Mac OS X (10.6.7)