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iPad2 Home Button unresponsive

41386 Views 98 Replies Latest reply: Mar 14, 2014 6:49 AM by davidhassan RSS
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Nakaima Calculating status...
Currently Being Moderated
Mar 30, 2011 1:15 AM
I recently started experiencing an issue with the Home button on my iPad 2. Occasionally, pressing it will do nothing. So I press it again -- sometimes upwards of 4 or 5 presses before it finally responds. I'm not mashing the button and am certain that each press is an appropriate amount of force (I proudly own an iPhone 3, 3GS, 4, iPad 1 and now iPad 2, so I'm confident about how much force to press these Home buttons).
I tried power cycling the iPad 2, but that didn't help. I closed all running applications. At first, that seemed to work. For several hours, the Home button was perfectly responsive.
But alas, here I am this evening, again frustrated with the non-responsive Home button. At times, I can't even turn on my iPad since the button won't respond for several seconds.

I backed it up in iTunes and restored the factory settings. I notice it's still being unresponsive. It's so odd that the problem is intermittent. Much of the time it works fine. Then all of a sudden, when I press the Home button.... nada. It's like there is some kind of lag from when I press it and when (if) it responds. There are times when after a few presses, a brief moment later, the iPad 2 will open up the task switcher (indicating that I pushed it twice). Other times, it'll go to the search screen.

Again, this is occurring whether I'm using my configuration (latest IOS version) or even with the factory default setting.

Could really use some help or advice. Is anyone else experiencing this? I did a google search, and it seems very few are experiencing it. But it does seem to be more than just myself (if only a very small handful of people).

Thanks in advance!
iPad 2, iOS 4, Home button unresponsive
  • Renesis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 30, 2011 3:03 AM (in response to Nakaima)
    Having exactly the same problem. Thank God I am not alone. Hopefully this is a software issue that affects enough people to make apple look into it.
    iPad 2, iOS 4
  • red555 Level 4 Level 4 (2,550 points)
    Currently Being Moderated
    Mar 30, 2011 3:11 AM (in response to Nakaima)
    You can make an appointment on line at www.apple.com/retail with your local apple store's Expert and they will test/correct the issue. It's possible for mechanical switches to be defective.
    Windows 7, iPad 3G, iPhone 4
  • Pagemakers2 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Mar 30, 2011 12:24 PM (in response to red555)
    Same issue here. Exactly as you describe with my ipad2
    MacPro/iMac/MacBook Air/iPhone/iPad, Mac OS X (10.6.7)
  • Pagemakers2 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Mar 30, 2011 1:10 PM (in response to Nakaima)
    For exactly that reason I videod the problem using my iPhone.
    MacPro/iMac/MacBook Air/iPhone/iPad, Mac OS X (10.6.7)
  • jbonnes Calculating status...
    Currently Being Moderated
    Mar 31, 2011 12:26 PM (in response to Nakaima)
    I'm glad to see this out here. I thought I was going crazy. It's really frustrating. At least half of my attempts, it's just not registering.
    various, iOS 4
  • red555 Level 4 Level 4 (2,550 points)
    Currently Being Moderated
    Mar 31, 2011 12:29 PM (in response to red555)
    red555 wrote:
    You can make an appointment on line at www.apple.com/retail with your local apple store's Expert and they will test/correct the issue. It's possible for mechanical switches to be defective.


    Take it to Apple. They can fix anything.
    IMac, Windows 7, iPad 3G, iPhone 4, iOS 4
  • JoohanR Level 1 Level 1 (0 points)
    Currently Being Moderated
    Mar 31, 2011 12:51 PM (in response to Nakaima)
    I have that problem as well on my iPad 1 but I found a solution. As it happens only sometimes, the remedy is somewhat odd but works. I blow strongly into the sync contact. Just a quick blow and it becomes responsive again. You look stupid while doing it, that's the drawback.

    Good luck
    Johan
    iOS 4
  • Pagemakers2 Level 1 Level 1 (25 points)
    Currently Being Moderated
    Mar 31, 2011 12:53 PM (in response to JoohanR)
    Just got mine swapped at the Apple store
    MacPro/iMac/MacBook Air/iPhone/iPad, Mac OS X (10.6.7)
  • Cat Lady Calculating status...
    Currently Being Moderated
    Apr 1, 2011 1:41 AM (in response to Pagemakers2)
    Thank you people. Just got my iPad on Friday the instant they were released and by Monday had the same intermittent fault you all describe. Within one week it was not working at all despite numerous resets, power cycles, restores and factory resets. I phoned Apple and they offered for me to take it to the dealer where I bought it and have it sent away for repair (nearest Apple Store 1,000 miles away). I was unhappy with this offer and they said "If I had Apple Care" and I said I did so now a new iPad is on it's way and I have to post this one back by return post when the new one arrives. The guy at Apple asked for the discussion thread to verify that it was a reported problem so thank you for taking the time to post. I'm so glad I took your advice to phone Apple.
    Macbook Aluminium, Mac OS X (10.6.6), Dual USB iBook, iMac Intel, Aluminium Macbook,iPods+iPad2
  • Renesis Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 1, 2011 2:47 PM (in response to Renesis)
    Renesis wrote:
    Having exactly the same problem. Thank God I am not alone. Hopefully this is a software issue that affects enough people to make apple look into it.

    Update: Took it back to apple store yesterday and it worked perfectly (as I would have expected). Lucky that I recorded a short video with the iPhone, showing the guy how "dead" the button was. It is with the service center now, hopefully will be fixed.

    Message was edited by: Renesis
    iPad 2, iOS 4
  • man290663 Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 4, 2011 10:28 AM (in response to Nakaima)
    Same issue here after 5 days (only just finished loading it too as all music has be be downgraded to 128kbps to fit on). going to try a RESTORE tonight then see if it fails, booking appointment at genius bar asap..

    its useless without a functioning home button - after all its only one of 2 buttons!!
    iMac Intel, Mac OS X (10.5)
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