1 2 3 4 Previous Next 46 Replies Latest reply: May 17, 2014 5:11 AM by Maddie107
dongskili Level 1 Level 1 (0 points)
a brandnew ipad was locked because of incorrect passcode. this ipad was never connected/registered with itunes. how can i access the ipad again? is there a way to reset the ipad to factory setting?

ipad, Other OS
  • 1. Re: ipad is disabled. connect to itunes
    Philly_Phan Level 6 Level 6 (11,695 points)
    Yes. That's a selection in iTunes. Connect the iPad to your computer.
  • 2. Re: ipad is disabled. connect to itunes
    Ralph Landry1 Level 7 Level 7 (32,345 points)
    Connect your iPad to the USB port on your computer, open iTunes and on the left side of the panel will appear a category for Devices...select the iPad. The summary window will have the information on the iPad and below that the choice for Restore. Select Restore, and you will have to do some confirming usually, and the system will go to work restoring the iPad to the factory settings. Since this unit has not been used, you don't have to worry about losing any loaded settings or software.

    Then go ahead and register the iPad and give it a name, etc.
  • 3. Re: ipad is disabled. connect to itunes
    dongskili Level 1 Level 1 (0 points)
    i did that already and i was prompted to unlock first from the ipad. which i can't because there is nothing on the ipad to click on, just the background and nothing else.
  • 4. Re: ipad is disabled. connect to itunes
    Ralph Landry1 Level 7 Level 7 (32,345 points)
    Ok, first, keep in mind this is a user-to-user forum so we sometimes need to ask a lot of questions that may seem simple but we need information to try and sort out issues.

    When you power up the iPad, exactly what happens? Does the grey Apple logo appear in the center of the screen? Then what do you get after it is powered up?

    Have you fully charged the iPad from a wall outlet?

    Just trying to establish a baseline that we can work from.
  • 5. Re: ipad is disabled. connect to itunes
    dongskili Level 1 Level 1 (0 points)
    hi ralph, thank you for your reply. when i turned it on the first time, i was able to configure it to my wi-fi and can use it normally, browsing, youtube, and apps. but never plugged it into a computer, so it was never registered to any computer. i was even able to download free apps. this morning, when i open it again, i was prompted to enter passcode. i don't know the passcode so i checked the internet if there is a default passcode. from the ipad support page, i see local wipe procedure wherein you let a number of wrong passcodes and it should wipe out the ipad and i thought that will reset it to factory setting. but it didn't and all i see is the 'ipad is disabled. connect to itunes'. I connected it to my mac and i was prompted to unlock from ipad. is there a way to reset it to factory default?
  • 6. Re: ipad is disabled. connect to itunes
    lllaass Level 10 Level 10 (142,035 points)
    Unless you know he passcode, all you can do is to restore the iPad using the restore button in iTunes. It is asking you since if it was not set to erase the iPad, it allows you to regain access without restoring. The restore button is in the Summary tab in iTunes under your device (iPad).
  • 7. Re: ipad is disabled. connect to itunes
    Philly_Phan Level 6 Level 6 (11,695 points)
    In reading your response, I'm concluding that, if an iPad is PW-protected, a thief will be unable to do anything with it. Am I correct?
  • 8. Re: ipad is disabled. connect to itunes
    C Ogle Level 5 Level 5 (6,995 points)
    A thief can erase/restore the iPad and set it up as new, since anybody can connect to it through iTunes. All putting a passcode lock on the iPad does is makes it difficult to look at your personal data stored on that device. If you are concerned about theft, your best bets are to 1) Use MobilMe to try to locate it and erase it remotely if that fails and 2) Add it to an insurance policy of some kind.
  • 9. Re: ipad is disabled. connect to itunes
    Philly_Phan Level 6 Level 6 (11,695 points)
    Naah. I'm not concerned. I just like to know how things work. Thanks for the response.
  • 10. Re: ipad is disabled. connect to itunes
    dongskili Level 1 Level 1 (0 points)
    keep in mind that this ipad was never registered to any computer. i think there is a backdoor to this problem. which i would like to know.
  • 11. Re: ipad is disabled. connect to itunes
    Philly_Phan Level 6 Level 6 (11,695 points)
    As C. Ogle just indicated, you don't need the pass code to start out brand new, which is what you want to do anyway.
  • 12. Re: ipad is disabled. connect to itunes
    dongskili Level 1 Level 1 (0 points)
    I figured how...force recovery...thanks for all the replies..
  • 13. Re: ipad is disabled. connect to itunes
    bryanwu94 Level 1 Level 1 (0 points)
    Hi, I encountered similar problem. I was asked to input the password but I can find the virtual number pad in the ipad. My iTune cannot browse the ipad cause it demand me to input the password on the ipad.

    Please advise what can i do.

    I feel frustrated.
  • 14. Re: ipad is disabled. connect to itunes
    Allerin Level 1 Level 1 (0 points)
    I have a similar problem, Ipad asks to connect to itune but itune gives the message to enter the passcode first, but where do I enter the passcode ? Any help ?
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