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Apple TV 2 has big problems homesharing - fixes?  firmware update needed!

125509 Views 283 Replies Latest reply: Dec 25, 2013 10:27 AM by jamesn00 RSS Branched to a new discussion.
  • Storie Calculating status...
    Ughhh Home Sharing is torture!

    But guys through troubleshooting I think I've partially solved the problem.

    If you're fortunate enough to have your router near your Apple TV this should work for you:

    Connect ATV2 to your router via ethernet and restore ATV2 to factory settings. Set it up and enable Home Sharing. Do NOT also set up a WiFi connection on ATV2. Just to be safe I also deleted and reset my 802.11n connection on my MacBook Pro and Home Sharing on iTunes.

    At this stage everything is working smoothly with not a single drop-out! Yay.

    It's also possible this fix will work with ATV2's WiFi connection, but I haven't tried it. I reckon the factory reset + the network fix in OS X 10.6.5 and iTunes 10.1 (54) are the reason it's all running smoothly (finally).
    MacBook Pro 15", iPad, iPhone 4, Apple TV, Mac OS X (10.6.5)
  • The Big Bull Calculating status...
    Hello everyone,
    Listen, is it the last 2 firmware updates for Apple TV2.
    I have tested every version Of iTunes that supports the Home Sharing. Every version has failed! My 1st Apple TV2 had no problems @ all. All my problems started the day I bought my 2nd Apple TV2. The Day I setup the 2nd ATV2 it ran the update. The same day my 1st ATV2 updated to the same firmware and ever since nothing seems to work right, Netflix drops, Home Sharing drops. FYI - I have been troubleshooting every suggestion on the theres Forums. None! have Worked!!Apple you need to fix the ATV2 or start refunds peoples money
    I have tried both Wireless and Hardwired with Cat6 running @ a full Gig. bandwith, never get over 3% bandwith utilization when both ATV2s are working. I ask Apple if I could down grade the firmware but nope you can't do that either. If Apple doesn't get this fixed then my ATV2s are going on ebay!!
    HP Workstation Dual Xeon 2.8GHz Xeons 3GB Mem, Other OS, Windows Home Server w/PP3
  • Michaelworks Level 3 Level 3 (695 points)
    The Big Bull wrote:
    Hello everyone,
    Listen, is it the last 2 firmware updates for Apple TV2.
    I have tested every version Of iTunes that supports the Home Sharing. Every version has failed! My 1st Apple TV2 had no problems @ all. All my problems started the day I bought my 2nd Apple TV2. The Day I setup the 2nd ATV2 it ran the update. The same day my 1st ATV2 updated to the same firmware and ever since nothing seems to work right, Netflix drops, Home Sharing drops. FYI - I have been troubleshooting every suggestion on the theres Forums. None! have Worked!!Apple you need to fix the ATV2 or start refunds peoples money
    I have tried both Wireless and Hardwired with Cat6 running @ a full Gig. bandwith, never get over 3% bandwith utilization when both ATV2s are working. I ask Apple if I could down grade the firmware but nope you can't do that either. If Apple doesn't get this fixed then my ATV2s are going on ebay!!


    I think the NIC on the ATV2 is only 10/100, not Gigabit. They only connect at 65 mbps and lower on wireless N.
    MP 2.66 16GB ATI 5770 MBP i7 17" iMac iPhone 4 32 iPad 3G 64, Mac OS X (10.6.7), MBA 11.6" Ultimate Canon 5D & 5D MKII
  • Vince Mac Calculating status...
    Also having issues with ATV2... got mine for xmas. Worked fine during January. Then there were some updates for Snow Leopard, iOS for the iPhone, iPad and then a firmware update for my Apple TV2. Somewhere along the way the ATV2 started losing its connection with iTunes. Originally it was connecting to (2 iTunes Libraries), I also have a MacMini. The trouble seems to be in 'Authentication'. When I re-authenticate it works fine for a while. My WiFi connections are solid on my iPad. I'm sure if I reverted back to the versions I was running in January it would be working fine. Hopefully we will get an update soon.
    Mac Pro, Mac OS X (10.6.7), MacMini Server, iPad, iPhone
  • mikemank Calculating status...
    Amen - I thought I was alone here! Ever since the last big batch of updates my ATV2 had worked like a dream, now it is a nightmare. I agree with Vince Mac that it seems to be in authentication, on mine I can not get my ATV2 to output an audio signal unless I restore and re-authenticate. This is obviously not something I want to do every single time I want to use my ATV2, which is what is happening now.

    I'm quite disappointed in how haphazardly Apple has pushed some of these patches - whatever happened to "if it isn't broke, don't fix it?"
    Windows 7
  • pclemares Level 1 Level 1 (0 points)
    I have ATV2 and I updated to 4.2.1 (2100) firmware version, I still have some problems of stability with Itunes, when I finish viewing a movie and I go to see the photos, or other movie, I must go to the iMac and close and reopen iTunes because on AppleTv I see a message like "Reading xxxxx library..." and goes slow acceding to the content. When I close and open itunes all works perfect.
    iMac 27" - 2.93 Ghz Intel Core i7 - 8 GB 1333 Mhz DDR3, Mac OS X (10.6.6)
  • dennisfromlondon Calculating status...

    I've been experiencing exactly the same thing. Restarting the ATV seemed to restore homesharing for a bit but now even that doesn't work. May try a system restore tonight and see what happens. This is extremely annoying. Loads of people seem to be affected under different threads here.

  • Barry from Omaha Calculating status...

    Same probelm here - worked great for 6 mos - now the can't find home share situation.  Tried everything, have to assume it's a firmware issue.  Apple did this with a iPhone patch last year, killed my 3gs.

     

    I bought an iMac when I got the 3gs, wanted to try this 'perfect' world out.  Turns out a closed system is just as slopy as an open system.  There are threads on this issue dating back far enough, it would have risen to the level of a FAQ at Microsoft.

  • wruberte Calculating status...

    Just found out that certain Window$ Updates do a really nasty number of blocking communication from Apple iTV to iTunes on Window$ 7.  Brilliant Microsoft, if you can't beat them, then try to use your operating systems firewall to prevent the average Joe of being able to use a competitors superior product offering.  Hope the lilputins at Apple are readint this one.

  • dennisfromlondon Level 1 Level 1 (0 points)

    Sorry buddy - this has nothing to do with the problem being reported. My Win installation does not auto update and it has the problem. Other guys here are reporting the same problem with Macs. 'Competitor's superior product offering'? Give me a break. Apple TV is crap. And still no word from the Apple guys on a fix for what is clearly a bug either in iTunes or on the ATV itself.

  • iamccf Calculating status...

    I had been using my ATV2 for over a year. Love it!

    I bought a second for me and one for my Dad.

    Now the new updates have them dropping the stream inhomeshare as well as not playing content in Airplay.

     

    I had been happily been doing both just last week.

     

    I have taken both of my ATV2's connected them to my MacbookPro and rest and performed clean installs.

     

    I have taken my timemachine and reset it as well.

     

    I made sure that iTunes is up to date and restarted theMacMini that hosts my vidoe library.

     

    Wilston told me:

    Intermittent problems are often a result of interference.Interference can be caused by other networks in the neighbourhood or fromhousehold electrical items.

     

    You can download and install iStumbler (NetStumbler for windows users)to help you see which channels are used by neighbouring networks so that youcan avoid them, but iStumbler will not see household items.

     

    Refer to your router manual for instructions on changingyour wifi channel.

     

    Once I changed the Wifi Channel andrestarted all devices ATV2 is working great.

  • Gotafish Calculating status...

    I am having the same problems using a Windows 7 machine. I believe it is the firmware updates to the AppleTV. But possibly it could be in the iTunes update also. Just noticed there is a new update for iTunes that came out today. Will try that and then check to see if there is a new update for the AppleTV 2.

  • A-jai07 Calculating status...

    Hi people, I have been having the same problem with losing signal. I have a windows 7 pc using a bt homehub v2 and kept losing signal after a few minutes.

     

    After trying all of the solutions that have been suggested, was no closer to fixing problem! Then I found this article.

     

    http://groups.google.com/group/viphone/browse_thread/thread/7313993865a9a011

     

    I have AVG installed and followed these directions(easy to do) and since then have had no problems. Fingers crossed it stays that way.

     

    If anyone else has any luck with this then let us know.

     

    Jai from uk

  • screechi0784 Calculating status...

    Hi, I think i solved this problem. I never had this problem sins I've bought my apple tv 2. I've Reset my router yesterday after a couple of days that it was loosing internet connection, this wasn't beacuse of the apple tv. So when I setup the router I configured it to use WIFI protected setup. Thats when I began to see the problems. Apple tv wasn't connecting to my library via homeshare, or at least not for long, and it wasn't streaming some of my movies either...I have a lynksys router connected to a D-link adsl modem/router...the lynksys is now acting as a switch...

     

    So, I would say, if your router has some WIFI protected feature, set it to manual and check if the connectivity problems continue.

  • Gotafish Level 1 Level 1 (0 points)

    There was an earlier post that I read (don't remember if it was even in this thread) that fixed my problem. Ever since I updated everything nothing would work to keep me connected to my computer via Homesharing. I always had a great signal using the internet on my AppleTV2 but it just wouldn't connect to my computer via Homesharing. I finally fixed the problem. I bought a new iPhone 4S and and along with it the new feature to Synch with this iPhone over Wi-Fi. That is the problem. Everytime I would connect the iPhone to a power source it would automatically synch with my computer via iTunes. It must lock up the port that the AppleTV 2 uses. I couldn't use my apple TV again until I eventually turned my phone off and rebooted my computer. Everything would work until I connected my phone to a power source again and the synch started again. The fix is to connect your phone to itunes and un-select the option to Synch with this iPhone over Wi-Fi. Once I did this everything worked perfectly. APPLE NEEDS TO ADDRESS THIS PROBLEM BY FIRST ADMITTING TO IT. It took me many many hours to finally figure this out and it would have been very helpful if Apple would have posted something about this. It would have saved me many frustrating hours. You know anyone with a new 4S phone and AppleTV2 is having the same problems that I experienced. I was ready to throw out the Apple TV because nothing seemed to work. Apple's customer service is really starting to go down. I can't believe they would push out this new feature before testing it thoroughly.

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