Currently Being ModeratedApr 6, 2011 2:38 AM (in response to Nakaima)Same problem here. The home button was working intermittently straight out of the box with 4.3. Tried updating to 4.3.1, resetting, restoring -- everything. I think it has only gotten worse after couple of nights of use.
Called Apple here in Germany, they offered to send a pre-paid box for delivery and send back the repaired unit or a new one after 5-7 working days. Or if I had Apple Care, they would just send me a new one and I could continue using the faulty one until it arrives.
Now I am considering getting the Apple Care to get the unit replaced more smoothly and also for the extended warranty but let's see.iPad 2 16GB Wifi White, iOS 4
Currently Being ModeratedApr 6, 2011 3:32 PM (in response to Renesis)
Having exactly the same problem. Thank God I am not alone. Hopefully this is a software issue that affects enough people to make apple look into it.
Update: Took it back to apple store yesterday and it worked perfectly (as I would have expected). Lucky that I recorded a short video with the iPhone, showing the guy how "dead" the button was. It is with the service center now, hopefully will be fixed.
Message was edited by: Renesis
First the repair centre claims it is a software issue but I finally managed to take show them how the button isn't working even the iPad is in factory setting. Got offered a replacement straight away, case closed. Happy camperiPhone 4, iPad 2, iOS 4
Currently Being ModeratedApr 6, 2011 3:50 PM (in response to Renesis)Unfortunately, I opted for the free engraving. I love the engraving, but Apple said they can't exchange or take back the iPad2 because of it. So they had me ship it back to them to try and fix it.
One other thing I noticed was that unlike all my other Apple devices, the home button on this one is sunk lower than the others. The edge of the Home button is nice and flush, smooth with the glass on my other devices (like my iPhone and old iPad). On this particular iPad2, the home button is noticeably lower, so you feel the edge of the glass, even when the button hasn't been pressed.
Seems like a physical flaw on the button on this unit. I never pressed the home button hard or dropped anything on it. Just hoping Apple will take care of it. Does anyone else have any experience with Apple fixing or exchanging a device that's been engraved?27" iMac, iPhone 4, iPad 2, Apple ][e
Currently Being ModeratedApr 8, 2011 7:56 PM (in response to Nakaima)I received an email back from Apple stating that they cannot reproduce the problem and are shipping the device back. I even left videos of the problem happening on the device for them. They are returning it the same day they received it.
I'm quite disappointed as this looks like it'll be an ongoing issue for me. I suppose when it happens again, I'll end up sending it again.iMac/MacBook/iPhone 4/iPad 2/Apple ][e, Mac OS X (10.6.7)
Currently Being ModeratedApr 9, 2011 4:14 AM (in response to Nakaima)I'm sorry to hear that, man. So the videos didn't help to convince them about the problem?
My device was picked up by UPS on Thursday and it was delivered to Apple on Friday. I guess they checked it immediately since the repair status went to "issue identified"/"pending product replacement" during Friday afternoon. Let's see when they will ship the replacement back.iPad 2 16GB Wifi White, iOS 4
Currently Being ModeratedApr 11, 2011 4:24 PM (in response to BrokenMo)
I'm sorry to hear that, man. So the videos didn't help to convince them about the problem?
Yeah I guess the videos didn't help. I even wrote a letter detailing the problem and told them the videos were included on the ipad for them to review in case they couldn't reproduce the problem. I told them the home button also felt sunk-in like it physically wasn't set flush with the glass surface of the device itself. When you run your finger across the glass and the home button, you can feel the button is set lower (about 1/2 mm) causing you to feel the edge of the glass.
But, according to the email I received from Apple, " we can confirm that your product meets Apple specifications for performance, usability, and functionality".
I was pretty disappointed and saddened when I read that.
I suppose the best I can do is use it (when it arrives) until it fails on me again and then report it to Apple again.iMac/MacBook/iPhone 4/iPad 2/Apple ][e, Mac OS X (10.6.7)
Currently Being ModeratedApr 13, 2011 3:55 PM (in response to Nakaima)I guess this may explain it:
Apple to remove Home button on iPad 2, iPhone 5? - iPod/iPhone ... - 03:04
13 Jan 2011 ... According to a report the iPad 2 and the iPhone 5, both expected to launch at some stage this year, won't have a Home button.
www.macworld.co.uk › iPod/iPhone › News - Cached
Seriously, you should have more conviction in your knowledge that the unit is faulty and request that Apple do something about it within your consumer's rights. They know there's a problem here and they need to show some understanding that they may not be able to reproduce it within the timeframe they spend on it. Why on earth would you send back your presumably precious iPad 2 otherwise?
I received my iPad 2 today and straight out of the box the home button was faulty (what happened about Quality Control?) so am having it replaced. The support I had was very good, but so it should be with faults in a brand new unit.iPad 2, iOS 4
Currently Being ModeratedApr 16, 2011 6:36 PM (in response to Nakaima)
My Home button was unresponsive/erratic when I charged the ipad from my Mac's usb port. I then charged the ipad from the power unit that came with it and the problem appears to have disappeared. So try the supplied power charger and a wall outlet. My ipad has now worked for two days without a glitch. I would be interested in hearing how others make out.
Currently Being ModeratedApr 17, 2011 5:27 AM (in response to man290663)
I'm having the exact same problem, sometimes it works perfectly with one press and others it takes 4-5 attempts to get it to work. The problem only started a couple of days ago. Taking it to the Genius Bar on Thursday...won't hold my breath.
Currently Being ModeratedApr 17, 2011 8:05 AM (in response to erron)
erron, did you try charging your ipad2 using the supplied power supply and connecting to 120 volt or are you charging from your computers usb port. My problem went away after using the first method.
Currently Being ModeratedApr 17, 2011 11:45 PM (in response to Nakaima)
My home button seems to get a little better after connecting to the power support on the wall for a whole night (I charged my iPad2 with computer USB since I got it).
But I still occasionally got unresponsive home button, but not so often. That's after half day testing.
I will reply again after a few more days testing.
Currently Being ModeratedApr 18, 2011 10:31 AM (in response to johnfrombancroft)
Last night I used an iPhone charger to wall outlet to charge. I just tried to charge with the 10W charger that comes with the iPad2. Sadly, the home button seems worse now..
However, I did notice that, sometimes with the USB plugged in. The home button works perfectly.
I think there should be something related to the charging..