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iPad2 Home Button unresponsive

41285 Views 98 Replies Latest reply: Mar 14, 2014 6:49 AM by davidhassan RSS
  • BrokenMo Calculating status...
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    Apr 6, 2011 2:38 AM (in response to Nakaima)
    Same problem here. The home button was working intermittently straight out of the box with 4.3. Tried updating to 4.3.1, resetting, restoring -- everything. I think it has only gotten worse after couple of nights of use.

    Called Apple here in Germany, they offered to send a pre-paid box for delivery and send back the repaired unit or a new one after 5-7 working days. Or if I had Apple Care, they would just send me a new one and I could continue using the faulty one until it arrives.

    Now I am considering getting the Apple Care to get the unit replaced more smoothly and also for the extended warranty but let's see.
    iPad 2 16GB Wifi White, iOS 4
  • JimHdk Level 7 Level 7 (21,620 points)
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    Apr 6, 2011 6:19 AM (in response to BrokenMo)
    Definitely sounds like a hardware problem. Good luck with the replacement!
    IPad 64GB, iPod Touch, iMac, iOS 4
  • Renesis Calculating status...
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    Apr 6, 2011 3:32 PM (in response to Renesis)
    Renesis wrote:
    Renesis wrote:
    Having exactly the same problem. Thank God I am not alone. Hopefully this is a software issue that affects enough people to make apple look into it.

    Update: Took it back to apple store yesterday and it worked perfectly (as I would have expected). Lucky that I recorded a short video with the iPhone, showing the guy how "dead" the button was. It is with the service center now, hopefully will be fixed.

    Message was edited by: Renesis

    Update #2:
    First the repair centre claims it is a software issue but I finally managed to take show them how the button isn't working even the iPad is in factory setting. Got offered a replacement straight away, case closed. Happy camper
    iPhone 4, iPad 2, iOS 4
  • BrokenMo Level 1 Level 1 (0 points)
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    Apr 9, 2011 4:14 AM (in response to Nakaima)
    I'm sorry to hear that, man. So the videos didn't help to convince them about the problem?

    My device was picked up by UPS on Thursday and it was delivered to Apple on Friday. I guess they checked it immediately since the repair status went to "issue identified"/"pending product replacement" during Friday afternoon. Let's see when they will ship the replacement back.
    iPad 2 16GB Wifi White, iOS 4
  • Mo_SR Calculating status...
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    Apr 13, 2011 3:55 PM (in response to Nakaima)
    I guess this may explain it:

    Apple to remove Home button on iPad 2, iPhone 5? - iPod/iPhone ... - 03:04
    13 Jan 2011 ... According to a report the iPad 2 and the iPhone 5, both expected to launch at some stage this year, won't have a Home button. › iPod/iPhone › News - Cached

    Seriously, you should have more conviction in your knowledge that the unit is faulty and request that Apple do something about it within your consumer's rights. They know there's a problem here and they need to show some understanding that they may not be able to reproduce it within the timeframe they spend on it. Why on earth would you send back your presumably precious iPad 2 otherwise?

    I received my iPad 2 today and straight out of the box the home button was faulty (what happened about Quality Control?) so am having it replaced. The support I had was very good, but so it should be with faults in a brand new unit.
    iPad 2, iOS 4
  • johnfrombancroft Calculating status...
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    Apr 16, 2011 6:36 PM (in response to Nakaima)

    My Home button was unresponsive/erratic when I charged the ipad from my Mac's usb port.  I then charged the ipad from the power unit that came with it and the problem appears to have disappeared. So try the supplied power charger and a wall outlet.  My ipad has now worked for two days without a glitch.  I would be interested in hearing how others make out.

  • erron Calculating status...
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    Apr 17, 2011 5:27 AM (in response to man290663)

    I'm having the exact same problem, sometimes it works perfectly with one press and others it takes 4-5 attempts to get it to work. The problem only started a couple of days ago.  Taking it to the Genius Bar on Thursday...won't hold my breath.

  • johnfrombancroft Level 1 Level 1 (0 points)
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    Apr 17, 2011 8:05 AM (in response to erron)

    erron, did you try charging your ipad2 using the supplied power supply and connecting to 120 volt or are you charging from your computers usb port.  My problem went away after using the first method.

  • erron Level 1 Level 1 (0 points)
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    Apr 17, 2011 8:16 AM (in response to johnfrombancroft)

    I'll give it a try and let you know how I get on. Thanks.

  • hidehide Calculating status...
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    Apr 17, 2011 11:45 PM (in response to Nakaima)

    My home button seems to get a little better after connecting to the power support on the wall for a whole night (I charged my iPad2 with computer USB since I got it).

    But I still occasionally got unresponsive home button, but not so often. That's after half day testing.

    I will reply again after a few more days testing.

  • johnfrombancroft Level 1 Level 1 (0 points)
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    Apr 18, 2011 2:27 AM (in response to hidehide)

    hidehide:  If your 30 pin connector is plugged into your ipad2 try unplugging it and see if that makes any difference.  Good luck.

  • hidehide Level 1 Level 1 (0 points)
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    Apr 18, 2011 10:31 AM (in response to johnfrombancroft)

    Last night I used an iPhone charger to wall outlet to charge. I just tried to charge with the 10W charger that comes with the iPad2. Sadly, the home button seems worse now..


    However, I did notice that, sometimes with the USB plugged in. The home button works perfectly.

    I think there should be something related to the charging..

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