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MacBook Pro 2011 17" hard freeze

754537 Views 2,238 Replies Latest reply: Apr 12, 2014 12:17 PM by CatFisce RSS Branched to a new discussion.
  • JavaX Calculating status...
    Currently Being Moderated
    Apr 14, 2011 4:46 PM (in response to inchwormdesign)
    In my opinion this is an error with software or firmware! I'm brazilian and I went to an Apple's rep and asked about this problems! She told me that Bootcamp, Virtual Box and another partition and virtualization softwares aren't working fine as well. I also read in this thread about an user that found out his processor wasn't using the TurboBoost while he was running windows in his machhine, I don't remember if was in a partition or using a virtualization! So, my guess it's is an inconsistency between the Intel's 2nd generation processors architeture and the OS X. The rep told me that's almost certain the new OS X Lion will have the updates which will solve the problem. The problem is wait for the new OS X release, that I think will be after July.
  • mmwr Calculating status...
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    Apr 14, 2011 6:27 PM (in response to heat235)
    @heat235: Are you implying that you were able to successfully run memtest86 on your early 2011 macbook pro? I've had so such luck, it freezes right up with both the stock memory and the 8GB I purchased.

    Has anyone else successfully run memtest86 on these machines? Version 4.2 supposedly supports Sandy Bridge architecture.

    (sorry for replying to a comment over a month ago)
    MacBookPro8,2, Mac OS X (10.6.7)
  • Eme Level 5 Level 5 (5,635 points)
    +*Heads up.. Your laptop is broken take it back and get a new one instead of posting on a forum+.*

    Do ya think its broken?

    I did take it and I'm taking it back in tomorrow; To whom it may concern they replaced the HD, they did a fresh install & the beat goes on, I expect it may help to change the logic board.

    My posting in the forum may not be helpful to you or to anyone else here but tis to me.
    Thanks for the heads up SimonPickard and welcome to Apple Communities aka discussions.

    Message was edited by: Eme
    15 MacbookPro 2.66 Corei7 NVIDIA GeForce GT 330M, Mac OS X (10.6.7), AXBS, AEx, Gen1 iPhone, Bubblebutt, Aluminum PB
  • andyBall_uk Level 6 Level 6 (17,470 points)
    woulda been helpful if they'd tested fully before returning it to you eh.
  • Eme Level 5 Level 5 (5,635 points)
    +woulda been helpful if they'd tested fully before returning it to you eh.+

    Yes testing it with a photo or 2 would of been they way to go.

    I dropped it off today and of course the mac did its magic shut down for the very nice genuis helping me, he agreed at this point, it's hardware, least my mac can't handle os x eh there is a slew of goodies they'll try.


    +It be nice to know *if iphoto was 1 of the 7 apps the OP was running and if he has had it sorted*, but that's how some of these threads go.+


    I'll keep you posted, ta Andy.
    15 MacbookPro 2.66 Corei7 NVIDIA GeForce GT 330M, Mac OS X (10.6.7), AXBS, AEx, Gen1 iPhone, Bubblebutt, Aluminum PB
  • grafixjoe Calculating status...
    Currently Being Moderated
    Apr 16, 2011 10:20 PM (in response to Rensoom)

    Hey All,

     

    As for posting your issues...thank you all for doing that. It really helps guys like me who are ready to pull the trigger on the Macbook Pro purchase but don't want to run into this crazy bugginess. This would kill my freelance business to have my machine constantly in the shop being diagnosed. Those of you that posted...saved my bacon. Thank you.

     

    That said...

     

    Has this issue been addressed by Apple? Is the fix in the latest OS Software Update? I had heard that the 10.6.7 update fixes the TRIM issue with the Apple SSDs performance issues. Has anyone gotten an accurate diagnosis / fix? Is the OS 10.6.7 Update fixing your machine issues?

     

    Thanks again for sharing.

  • Phil3345 Calculating status...
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    Apr 17, 2011 1:55 PM (in response to grafixjoe)

    Hi all

    Had both of my macbook pros my m8 has had 1 of them and ive battered mine today.Been running flat out not 1 problem

    Its an i7 2.2ghz 8gb ram quick as !!!

    Im very happy with it much quicker than last years i5 (my old one)

  • Lance000 Calculating status...
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    Apr 20, 2011 1:01 PM (in response to Rensoom)

    I'm also thinking about buying a new macbook pro 15" with SSD, but do not want to until all this is sorted out. I'm curious as to why no one has posted on here since April 17th - has this issue been resolved? 

     

    I've had an imac 20" for the past 5 years and had more problems with it than I had with my previous Dell computer. I think I have a lemon because pretty much every major component has failed at some point and had to be replaced or reinstalled. The last thing I want is to spend $3,000 on a new macbook pro and to find that my screen is freezing or some programs are freezing or are somehow corrupted. Can't deal with all the headaches again. perhaps it's time to head back to PC? 

     

    The worst part is that Apple never seems to acknowledge these issues are widespread until everyone else knows they're widespread...and even then it is like pulling teeth.

  • ricky_tang Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 22, 2011 10:25 PM (in response to alphanomega4ever)

    I got just my hi-res/anti-glare 2.2 15in Macbook pro with high end graphics. I tested Intel Turbo Boost in Win7 and my max speed is 3.2GHz. So far I have not been able to reproduce the crashes people have reported. However, it runs pretty hot. This mimics what Anandtech reported.

     

    Can someone tell me why changing the fan speeds in OS X affects the fan speeds in Win7? I was suprised by this. Sorry to hear about everyone's problems.

  • Onager Calculating status...
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    Apr 24, 2011 6:55 AM (in response to Lance000)

    Id like to know if this issue has been resolved as well.  I am looking into buying a macbook pro all loaded and I dont want to even *think* about spending that kind of money if its going to get me a machine that is unreliable. 

     

    (Apple only gets away with this non-disclosure because people let them.  People continue to buy their machines despite issues and (sometimes) poor customer service.   BP got away with their deal because we let them.  The same goes for any huge corporation, including the government.  IF we all spoke up and acted, like, maybe not buying faulty machines, it would really hit home for Apple.) 

     

    That said, perhaps they arent nearly all faulty?  And the few that are perhaps were fixed by now?  Whats the verdict from people who have really kept track of this issue?  Its been a month and some. 

  • inchwormdesign Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 25, 2011 2:06 PM (in response to inchwormdesign)

    Ok, so I received my computer back - finally, after 8 days with Apple/3rd Party Provider - and they have replaced the following items:

     

    • Logic Board (this is the second time)
    • Track Pad (said it was slow in response)

     

    I have had the computer back for a few days, but have not fully tested its functions to try to 'crash' it.  Before, I was using CS5, and that pretty much crashed the computer every time with very basic functions in Photoshop and Illustrator.  I will load it on my computer shortly and put it to the test.  So far, everything is running well.  No issues.  When I am not using the computer I have had it on and on 'sleep mode' (without shutdown) since I've received it back, and I haven't had the issue of the computer Kernal Panic. 

     

    Unforturnately, I am still skeptical and wary of the situation, and still think there is a larger issue at hand that Apple needs to address.  I had to make many trips to the Apple Store, and they had the computer two separate times for a total of 12 days - not including shipping days, which was an additional 4 days total. 

     

    My advice is to keep pressing the Genius Bar reps and to make sure they are at least doing tests other than hardware - like OS and Flash tests, etc.  I'll keep checking the board for further discussion.

     

    Cheers and good luck.

  • grafixjoe Level 1 Level 1 (95 points)
    Currently Being Moderated
    Apr 25, 2011 3:00 PM (in response to Rensoom)

    I have confidence that the home office is paying attention and fixing the issues before shipping the new units. I just ordered my 17" 2.3 Quad...confident that after an 82 page Troubleshooting Thread on the Apple Website that something will be done. If not, Applecare will replace all the parts in my new MBP as well

     

    Let's go Apple. This is just silly already.

  • wmoller Calculating status...
    Currently Being Moderated
    Apr 26, 2011 6:12 AM (in response to Rensoom)

    Hi,

     

    I have the new MBP 15 inch

    • 2,2 GHz quad-core
      Intel Core i7
    • 8 GB 1333 MHz
    • 128GB SSD disk
    • AMD Radeon HD 6750M 1 GB GDDR5 memory

    . High performance Laptop at least on the paper.

     

    I am having trouble with programs that freeze up/runs slowly and sometimes crashes.

    I have called apple support and they tolded me to reinstall the OS and try to install one program at at time and test it.

    I did that, first Microsoft office. Tested Powerpoint and it still runs slowly and crashes. After that I installed Civilization V, the same thing happend to CIV. I installed perian for quicktime and my .mkv files lags and sometime crashes.

     

    I told Apple this and they tolded me that this is a software issuse and refused to give me a new machine/take a look at mine. No way that this is an software error. Theese programs run fine on my mac mini!!!

     

    I am so fed up with apple now, that I will never ever buy a apple product again!!!

  • AndreasHH71 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 26, 2011 11:57 AM (in response to Rensoom)

    Hello again.

    I'm still wondering, why Apple has not answered this discussion until today. There is over one month gone and since than no single comment posted by apple. And no news-site is following this issue anymore. When the issue is solved, why there isn't any statement by Apple? It could be so simple. Common Apple! Don't treat us this way! It would be nice to not let us die stupid in this way and I hope very much that we all are going to be informed by you in lifetime! And after all, I'm still an Apple-fan. Let's hope that I'm not going to "think different"!

     

    Kindest regards,

     

    Andreas

  • blackbunny Calculating status...
    Currently Being Moderated
    Apr 27, 2011 2:09 PM (in response to Hammie14)

    What exactly does this do?

    I have had the same problem as the TC...my MacBook Pro 13" (running 10.6.7) will suddenly freeze at any given point...I've tried everything again and again. It has made me lose a lot of data....can anyone help me out?

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