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Issue 4.3.2 update -- phone not eligible for requested build

18939 Views 51 Replies Latest reply: Oct 22, 2011 10:32 PM by jtsunezumi RSS
  • diesel vdub Level 7 Level 7 (20,745 points)
    ekettoz wrote:
    Experiencing the same exact problem.

    Device:
    iPhone: 3GS 32GB
    iOS: 4.3.1 (8G4)
    Carrier: Mobile Vikings
    Purchased in Belgium, which means: officially sold by Apple as an unlocked device
    Never been jailbroken or unlocked, and always running official builds provided by iTunes (no GM's or beta builds)

    Steps:
    - plug into iTunes
    - iTunes notifies that an update for the iPhone is available, so choose Yes to update
    - New firmware is downloaded, unpacked, verified
    - iPhone is backed up
    - iTunes continues to "Verifying iPhone update with Apple"
    - Then it goes wrong and you get a:
    "The iPhone "Tom's iPhone" could not be updated. This device isn't eligible for the requested build."

    Also known as error 3194.


    In your specific instance, is your signature correct? If so, you cannot load 4.3 or higher on your Mac. iOS4.3(maybe 4.2) and higher require iTunes 10.2 which requires Mac OSX 10.5 or higher. Your Signature states you are running Mac OSX 10.4.11.
    3GS, iOS 4
  • ekettoz Calculating status...
    More interestingly, after failing to upgrade the iPhone (see previous post: ekettoz Apr 15, 2011 6:32 AM), I tried upgrading the iPad, which fails identically:

    "The iPad "Tom's iPad" could not be updated. This device isn't eligible for the requested build."
    MacBook, Mac OS X (10.4.11)
  • ThatPaulAllen Calculating status...
    I solved the problem on my Macbook Pro. This may or may not work for you.

    1. From Finder, click "Go" and then "Go to Folder"
    2. Type /etc/ and press return
    3. Find the document titled "Hosts" and open it.
    4. Find the address "74.208.105.171 gs.apple.com" (or something to that effect) and delete it.
    5. Save As to your DESKTOP. (Make sure to uncheck "if no extension is provided, use .txt")
    6. BACK UP the ORIGINAL "Hosts" document to somewhere else on your computer, just in case.
    7. Drag and drop the new "Hosts" document you saved to your desktop to the /etc/ folder.
    8. Enter your password to verify, and that should work. (If not, replace the new "Hosts" document with the original one.)

    Good Luck!
    Macbook Pro, Mac OS X (10.6.7)
  • ekettoz Level 1 Level 1 (0 points)
    @diesel vdub

    Thanks for pointing that out, though the about screen mentiones: 10.6.7, I just didn't select the right version from the ComboBox when posting.
    MacBook Pro, Mac OS X (10.6.7)
  • clone94 Calculating status...
    Thanks ThatPaul, after doing what you said, he started updating.

    Message was edited by: clone94
    MacBook Pro (mid 2010), Mac OS X (10.6.7), iPhone 3GS (16GB)
  • ekettoz Level 1 Level 1 (0 points)
    @ThatPaulAllen

    In my case gs.apple.com was pointing at 74.208.10.249, commenting out the line in /etc/hosts took care of the problem (make sure to: sudo vi /etc/hosts).
    MacBook Pro, Mac OS X (10.6.7)
  • ThatPaulAllen Level 1 Level 1 (10 points)
    Glad to hear it worked. I bought my current computer from a friend who use to jailbreak his iOS devices. I just happened to check the Hosts document to see if he was keeping iTunes from dialing the Mothership... And sure enough, I was right!
    Macbook Pro, Mac OS X (10.6.7)
  • shackster Calculating status...
    aye, ThatPaul's trick works. Thank you!
    iPhone 3GS
  • Rich Fenton Calculating status...
    @ThatPaulAllen...nice one fella - worked for me
    Imac 24", Mac OS X (10.6.1)
  • basetta Calculating status...
    YEAAH!

    with this method everything seems ok now
    http://cl.ly/162e2h1b3K110x1S1q2V

    1. From Finder, click "Go" and then "Go to Folder"
    2. Type /etc/ and press return
    3. Find the document titled "Hosts" and open it.
    4. Find the address "74.208.105.171 gs.apple.com" (or something to that effect) and delete it.
    5. Save As to your DESKTOP. (Make sure to uncheck "if no extension is provided, use .txt")
    6. BACK UP the ORIGINAL "Hosts" document to somewhere else on your computer, just in case.
    7. Drag and drop the new "Hosts" document you saved to your desktop to the /etc/ folder.
    8. Enter your password to verify, and that should work. (If not, replace the new "Hosts" document with the original one.)
    mac pro, macbook, ipad 2, iphone 3gs, apple tv, Mac OS X (10.6.7)
  • janicechenjch Calculating status...
    OMG, i am using win 7. When i wanted to update the 4.3.2, it failed and my iphone 4 cannot operate anymore. It shows the screen of a logo of itunes and the usb plug. Anyone can help me?
    i-core 5, Windows 7
  • janicechenjch Level 1 Level 1 (0 points)
    Here is the findings from itune.

    Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
    To Be Filled By O.E.M. To Be Filled By O.E.M.
    iTunes 10.2.1.1
    QuickTime 7.6.9
    FairPlay 1.11.16
    Apple Application Support 1.5
    iPod 更新程式程式庫 10.0d2
    CD 驅動程式 2.2.0.1
    CD 驅動程式 DLL 2.1.1.1
    Apple Mobile Device 3.4.0.25
    Apple Mobile Device 驅動程式 1.55.0.0
    Bonjour 2.0.4.0 (214.3)
    Gracenote SDK 1.8.2.457
    Gracenote MusicID 1.8.2.89
    Gracenote 提交 1.8.2.123
    Gracenote DSP 1.8.2.34

    iTunes 序號 001AAA7802FFFDF0

    目前使用者沒有管理員身分。
    目前當地日期與時間為 2011-04-15 23:29:48
    iTunes 不是在安全模式中執行。
    已啟用 WebKit 加速合成。
    支援 HDCP。
    不支援 Core Media。

    視訊顯示資訊

    Intel Corporation, Intel(R) HD Graphics Family


    ** 外接外掛模組資訊 **

    未安裝外部外掛模組。

    ** 裝置連結測試 **

    iPodService 10.2.1.1 (x64) 目前正在執行。
    iTunesHelper 10.2.1.1 目前正在執行。
    Apple Mobile Device service 3.3.0.0 目前正在執行。

    通用序列匯流排控制器:

    Etron USB 3.0 Extensible Host Controller. 裝置運作正常。
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C26. 裝置運作正常。
    Intel(R) 6 Series/C200 Series Chipset Family USB Enhanced Host Controller - 1C2D. 裝置運作正常。

    找不到 FireWire(IEEE 1394)主機控制器。

    目前尚未連接最近使用過的裝置:

    iPhone 4 正在執行韌體版本 4.3.1
    序號: 7N110TWJA4S

    ** 裝置同步測試 **

    找不到 iPod、iPhone 或 iPad。
    i-core 5, Windows 7
  • b_scott Calculating status...
    same here - Paul's method did not work for me.
    Macbook Pro i7, Mac OS X (10.6.4)
  • John Richie Calculating status...
    My iphone is new (just come from an apple store), never jailbroken and i've always the same erreur (3194) ? Any soluce for that ?
    Iphone 3GS, iOS 4
  • zelcom Calculating status...
    Hi there!
    The mac has to flush the cached hosts, this should happen by either rebooting, but can also be forced by doing the following:
    1. Go into Terminal (use spotlight if you don't know where to find it)
    2. type: dscacheutil -flushcache
    - If you don't have sufficient permissions for doing the command, type: sudo dscacheutil -flushcache, as and you will be prompted for the admin-password.

    As for the method paul describes; be sure that there NO entry for gs.apple.com in the hosts file (what ever IP is assigned to it), as there can be several if you have done some tricking around in the hosts file before for whatever reason.

    I hope this fixes the problem for you!
    Unibody Macbook, Mac OS X (10.6)

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