Skip navigation
This discussion is archived

ipod shuffle will not play

3999 Views 17 Replies Latest reply: Dec 27, 2005 9:35 AM by cshuffle RSS
1 2 Previous Next
disgruntled ipod shuffle user Calculating status...
Currently Being Moderated
Dec 25, 2005 12:56 PM
What is wrong with my ipod Shuffle?

1. Purchased date is December 11, 2005, but I received as a gift, wrapped, on Christmas. So my warranty is already 2 weeks old even before the ipod was registered.

2. Will not play.

I plugged headphones into jack on the PC and the head phones work. So that is eliminated.

When I press the buttons down to disable or enable the buttons, I DO NOT GET ANY BLINKING LIGHTS AS STATED ON PAGE 15 OF User's Guide.

There are my default 12 songs on the shuffle, I guess they are default, am I supposed to delete those?

I bought two songs and placed on the ipod shuffle.

I have pressed the darn play/pause button 4 bazillion times and I get squat.
ipod shuffle, Windows XP Pro
  • elayne Calculating status...
    Currently Being Moderated
    Dec 25, 2005 1:09 PM (in response to disgruntled ipod shuffle user)
    I had the same problem! I finally reinstalled go to start Ipod and updater and click on that. That will ask you if you want to update or reinstall. I reinstalled and have no problems what so ever! Good luck.
    Merry Christmas
    dell, Windows XP
  • jezzell Calculating status...
    Currently Being Moderated
    Dec 25, 2005 2:17 PM (in response to elayne)
    I'm having the same issues and am currently in the process of "restoring".....how long does it take??? The amber light has been blinking for at least an hour maybe longer!! Any information is appreciated....
    iPod Shuffle, Windows XP
  • Jena Calculating status...
    Currently Being Moderated
    Dec 25, 2005 2:50 PM (in response to jezzell)
    Elayne is right. Reinstall to OLD version of iPod software (1.1.2) Refuse the update when Apple offers to reinstall new (1.1.3) version. Ours worked perfect after that...
    Windows XP
  • Jeri Calculating status...
    Currently Being Moderated
    Dec 25, 2005 3:03 PM (in response to disgruntled ipod shuffle user)
    I have reset, rebooted, reinstalled..Still when I press play I get green/orange light flashing means error. I have added more songs and still flashing green and orange. Please help..
    Toshiba, Windows XP
  • JulieMona Calculating status...
    Currently Being Moderated
    Dec 25, 2005 4:15 PM (in response to disgruntled ipod shuffle user)
    What is wrong with my ipod Shuffle?

    1. Purchased date is December 11, 2005, but I
    received as a gift, wrapped, on Christmas. So my
    warranty is already 2 weeks old even before the ipod
    was registered.

    2. Will not play.

    I plugged headphones into jack on the PC and the head
    phones work. So that is eliminated.

    When I press the buttons down to disable or enable
    the buttons, I DO NOT GET ANY BLINKING LIGHTS AS
    STATED ON PAGE 15 OF User's Guide.

    There are my default 12 songs on the shuffle, I guess
    they are default, am I supposed to delete those?

    I bought two songs and placed on the ipod shuffle.

    I have pressed the darn play/pause button 4 bazillion
    times and I get squat.


    Hi,

    I had the same problem, my IPOD shuffle would not play. I went to the chat were you get a techician.

    You have to go to the website and get the update(mine came with software dated 9/23/05, on the website they have something from November)

    Then do the following)of course with the shuffle in the USB jack.

    Try restoring it, open Start, Programs, then iPod and iPod updater, then click on restore.

    When I went back to Itunes the songs I loaded were still there and the IPOD played. I spent most of the afternonn trying to get this thing to work and was about to chuck it out the window.
    Dell Inspiron 6000, Windows XP
  • tredanz Calculating status...
    Currently Being Moderated
    Dec 25, 2005 4:41 PM (in response to disgruntled ipod shuffle user)
    I'm still having trouble restoring my non-working Ipod. How do I get back to the screen that offered me the update or the restore?
    Dell with XP, Windows XP
  • laplane Calculating status...
    Currently Being Moderated
    Dec 26, 2005 7:44 AM (in response to disgruntled ipod shuffle user)
    you are one of the many [hundreds or maybe thousands?] of recent recipients of a dud ipod shuffle. i'm another, and the boards are full of complaints like ours. the green light remains on continuously instead of shutting off after 3 seconds when you disconnect from your computer, right? that's one of the signals.

    call 1 800 275-2273 between 8 am and 8 pm central time. have the serial number on hand [it's almost invisible on the ipod; my granddaughter showed me where it is on the box after i went batty trying to magnify it on the ipod!]

    you'll get instructions for sending it back for repair or replacement. it's a cumbersome process but the buggers come with a one-year limited guarantee and that should take care of the cost [except for the buck they charge for "verifying" your credit card number, which they take in case you try to cheat them!]

    good luck and happy holidays
    Windows 2000
  • KatieW Calculating status...
    Currently Being Moderated
    Dec 26, 2005 9:50 AM (in response to laplane)
    It may not be a dud. Mine has this problem on one computer, but it works perfectly on another. I'm still looking for a solution, but I don't think the answer is necessarily that the ipod itself is broken.
  • purenclean Calculating status...
    Currently Being Moderated
    Dec 26, 2005 11:03 AM (in response to jezzell)
    Just figured out that problem. It is because the shuffle acts as an external drive. You need to eject it before disconnecting it. Read page 19 of the user manual.
    PC, Windows XP
  • Scientist Calculating status...
    Currently Being Moderated
    Dec 26, 2005 12:39 PM (in response to disgruntled ipod shuffle user)
    I also tried the recommendation posted by another reader and it worked; try Start/All Programs/IPod/Ipod Updater (date)/Restore. The IPod needs to be plugged into the USB when performing this task and then the songs need to be reloaded onto the IPod from the Library.
    Gateway, Windows XP
  • M & M Calculating status...
    Currently Being Moderated
    Dec 26, 2005 7:43 PM (in response to Scientist)
    Well, hallelujah, it works now!

    Like several other fellow-sufferers, um I mean, customers, I was not able to get the blasted thing running today after doing all the 'right' things...quite the day-after-Christmas project! Thank you to those before me who posted the helpful tips and advice.

    By re-installing with the latest 1.1.3 version (dated 11.17.05) from the Apple web site, as well as by clicking the proper 'eject' button before dis-engaging the iPod from the USB port, we finally got it up and running and my teenage son couldn't have been happier.

    I never thought I'd be so overjoyed to hear the heavy tones of Linkin Park come coarsing into my ear drums...I'll be interested to hear my new Paul McCartney CD playing through it someday!

    Dell   Windows 98  
  • IPOD NEW-B Calculating status...
    Currently Being Moderated
    Dec 26, 2005 8:44 PM (in response to disgruntled ipod shuffle user)
    I had the same problem with the songs being loaded on my IPOD and not being able to hear anything so I tried the Restore old software idea and that worked! Finally after 2 days of fiddling with this thing. Whatever you do, don't get the update...restore the factory software.
    COMPAQ, Windows XP
  • dfults Calculating status...
    Currently Being Moderated
    Dec 26, 2005 9:39 PM (in response to disgruntled ipod shuffle user)
    To ad my experience to the list:

    The Christmas 2005 Ipod Shuffle just plain doesn’t work with Windows - either that or batting 0 for 3 is the norm…

    My Nephew brought over his brand new Ipod Shuffle this evening, having been unable to get any of the songs he purchased to play on it using his dad’s PC. He really wanted to hear those songs. So I spent the next 5 hours trying to make this work - I have over 20 years in the software industry, and knowing Apple’s reputation, I figured this shouldn’t be a problem. Well, two Windows PCs and a visit to the local Appple store later, I can confirm that the device is 100% compatible with the Apple at the local store (i.e. it is not defective), and 0% compatible with both the Windows XP machine and the Windows 200 laptop at my house; This device has not yet played a single note of a song purchased on a Windows machine. Do you suppose we’ll get our money back?

    We would not appear to the only ones having problems. I see quite a bit of traffic on the discussion board at Apple about this, offering various remedies such as using an OLDER version of the software and meticulous ordering of operations under windows:

    http://discussions.apple.com/thread.jspa?threadID=282229&tstart=0

    I’ve tried these various remedies, but not successful. In any case my patience has become exahausted, and my nephew has to leave.

    My conclusion is that the Apple folks simply should not have put this product into the market, as they’re attention is elsewhere, and they clearly don’t have the bandwidth to bring it to the quality level expected of their brand. I’ve advised my Nephew to return the device and buy something else to his liking. It’s a real shame Apple has decided to stretch itself too thin on this matter; I have always enjoyed Apple’s groundbreaking efforts in user interface technology; I’ve been sadly disappointed in this first exposure to their line of consumer electronics.

    Doug Fults
    IBM Windows 1000 and Dell XP, Windows XP
  • kebes Calculating status...
    Currently Being Moderated
    Dec 26, 2005 11:30 PM (in response to dfults)
    Had same problem, got working after 6 hours of flailing. Wish I knew what finally did the trick. Was some combination of using different ports and different computers, different versions of updates and reformatting from the original disk. What a major pain and Apple was useless. Very dissappointing. BTW when doing the updates, never once did it say that the restart had completed, and every time I used the disk, the reboot never completed after the format (two different computers) May have something to do with the USB flash functionality and using USB 1.1 but that's just a wild guess. Going to bed. Good luck everyone...you'll need it. The software obviously wasn't properly QA'd
    HP, Windows XP
1 2 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.