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Cinema 23" - is this normal/acceptable?

3284 Views 30 Replies Latest reply: Jan 22, 2006 11:04 AM by Reeves RSS
  • C.J. Sanders Calculating status...
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    Dec 29, 2005 11:00 AM (in response to Aki Peltokoski)
    Aki,

    I'm in the same boat. Originally bought my 23" from Apple online and immediately noticed 13 bright stuck pixels and 1 dead pixel. Shipped it back to them but the replacement unit was just as bad. I also noticed your problem with the backlight leaks on the replacement. After two defective units Apple allowed me to return it to the store instead of shipping it back to them. I convinced the store employee to let me open it in store. The first unit we checked out had very obvious bad pixels. After that they told me I could only open one more and then that's all they could do for me. The second monitor's pixels seemed fine but it was too bright in the store to do any real backlight tests. I decided to bring this monitor home only to find the worst backlight leaks yet.

    So, this brings me to where you are now. I'm going to return this unit and get my money back. After this many bad monitors I don't think I can trust Apple to have a monitor that I'll find acceptable. Sidenote: I use a 30" Apple display at work that is perfect... maybe something is off with these 23" displays?

    Have you found a replacement yet?

    Thanks! C.J. Sanders
    Powerbook G4, Mac OS X (10.4.3)
  • Anders Hedegren Calculating status...
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    Dec 30, 2005 7:35 AM (in response to Aki Peltokoski)
    Just want to comment that I have had two 20" ACDs and they both had uneven illumination and leaking backlight.
    PowerBook G4, 1.5 GHz
  • C.J. Sanders Level 1 Level 1 (0 points)
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    Dec 30, 2005 10:27 AM (in response to Aki Peltokoski)
    So I've pretty much narrowed my search down to either:

    Eizo S2410W

    or the DELL UltraSharp 2405FPW

    Either will be a big departure in design from the Apple but I'd take a working display over that. The Eizo is probably more than I'm willing to spend but I've heard good things about it. The Dell is around the same price I paid for the Apple but can be had for less if there's a coupon kicking around.

    Let me know if you find anything else.

    C.J.

    Powerbook G4   Mac OS X (10.4.3)  
  • C.J. Sanders Level 1 Level 1 (0 points)
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    Dec 30, 2005 10:41 AM (in response to Aki Peltokoski)
    Bummer. Sounds like the current lineup of Apple displays have problems across the board.
    Powerbook G4, Mac OS X (10.4.3)
  • Chatchawal Phansopa Calculating status...
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    Jan 5, 2006 3:12 PM (in response to Aki Peltokoski)
    over here in the Uk we have the same problem

    bought 2 23" apple display from Apple Store and both has pink cast and one has backlight leakage problem....

    had to reject and return both for a full refund...

    hopefully Apple will update its line of display in January and make sure that the quality of way better
    17 PowerBook G4 - 1Ghz, Mac OS X (10.4.3)
  • yayolabs Calculating status...
    I got my 23" display today, was quite flawless out of the box. A few hours later (obvious after the burn in) it now has 1 pixel stuck on red and 3 stuck on green.

    It also exhibits some uneven backlighting on the top, right and lower left hand corner of the screen.

    Taking it back to the reseller tomorrow to see what can be done. My 20" Dell was better than this apple display.
    PowerMac G5 Dual 2Ghz w/ X800XT, 2.5Gb Ram, 360Gb Storage, Mac OS X (10.4.2)
  • Mr9600 Calculating status...
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    Jan 7, 2006 11:40 PM (in response to yayolabs)
    I feel for you guys. I am really jumpy about any apple display purchase at this point, maybe the 20 dell for $499 or even less is the way to go. What other 16x9 widescreen displays are out there that are pretty nice and reasonably priced
    PowerbookG4/B&WG3/PM9600, Mac OS X (10.4.3)
  • yayolabs Level 1 Level 1 (30 points)
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    Jan 7, 2006 11:44 PM (in response to Mr9600)
    Well, I got my replacement 23" ACD today, so far it's flawless - only slight uneven backlight in the bottom left hand corner.
    PowerMac G5 Dual 2Ghz w/ X800XT, 2.5Gb Ram, 360Gb Storage, 23" ACD, Mac OS X (10.4.2)
  • RSC10 Calculating status...
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    Jan 8, 2006 7:24 AM (in response to yayolabs)
    Similar experience for me. I returned three 23" ACDs before getting a good one. All three came from Compusa. All three has pixel and backlighting issues. I figured they just had a bad batch....so I went to the Apple store and bought the one I have now. No pixel problems...no backlight problems. Really frustrating....and pretty sad on Apple's part. Who the heck is overseeing quality control ??
    Powerbook G4, Mac OS X (10.4.3)
  • Reeves Calculating status...
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    Jan 8, 2006 8:16 AM (in response to Aki Peltokoski)
    I have had similar problems. I bought a 23" and found at least 12 stuck pixels and one dead pixel. The plastic side casing was also sticking out at the top and on close inspection I could see a tiny dent on the metal frame. I was very disappointed with the quality issue versus price of this monitor. I took it back to John Lewis in the UK and got them to swap it after having to check the stuck pixels in the store under bad lighting conditions. The replacement monitor has no dead pixels and 3 stuck pixels. I'm pretty unhappy that I have a less than perfect monitor, but I don't want to change again in case I get something worse. I also have a feeling that John Lewis would be less inclined to replace a second time. The stuck pixels are not really noticeable and I got an extra 2 year warranty for around £39. I also don't suffer from the pink hue problem and there is not much backlight bleed.

    I must be mad considering the cost of this monitor but I love the design and practicality.
    G5 Dual 2.5 Ghz, Mac OS X (10.4.3)
  • yayolabs Level 1 Level 1 (30 points)
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    Jan 8, 2006 11:12 PM (in response to RSC10)
    "Who the heck is overseeing quality control ?? "

    Good question.. I find it funny when Steve Jobs presented the new ACDs saying the other manufacturers get the panels they reject.. when the ACD panels aren't significantly better themselves..
    PowerMac G5 Dual 2Ghz w/ X800XT, 2.5Gb Ram, 360Gb Storage, 23" ACD, Mac OS X (10.4.2)
  • Pale Rider Calculating status...
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    Jan 15, 2006 9:16 PM (in response to C.J. Sanders)
    That Dell looks like a decent buy, and it's on sale. But just looking at it on my screen made me want to upchuck. No way I will connect my Mac to a Dell item of any sort, and I sure won't send any of my money Michael Dell's way.
    Al 15 PowerBook 2gb RAM 100gb HD, Mac OS X (10.4.4), Waiting for my MBP
  • david ratcliff Level 1 Level 1 (15 points)
    Currently Being Moderated
    Jan 22, 2006 6:23 AM (in response to Reeves)
    I have been reading various threads here for the past year about trouble with the cinema displays. There have been countless posts complainings about these devices. I am glad I decided to pass and get the Viewsonic Professional P225f flat screen crt. As a professional photographer it can be calibrated. The apple lcds can not be calibrated.
    It is big, heavy, and not as sexy but it is very affordable and it works without any of the color, banding, pixel issues. Apple makes great gear with their moniters being the exception.

    g4 powerbook, pc   Windows XP Pro  

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