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User is not available for Facetime

249157 Views 55 Replies Latest reply: Mar 2, 2014 7:48 AM by Mumsyla RSS
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jichisato Level 1 Level 1 (0 points)
Currently Being Moderated
Apr 16, 2011 8:09 PM

I keep trying to use Facetime, but it keeps saying _____ is not available for Facetime. I reset all my settings and my wifi connection is working. Help!

iPod touch, Windows 7
  • fanboy512 Level 2 Level 2 (265 points)
    Currently Being Moderated
    Apr 16, 2011 8:11 PM (in response to jichisato)

    Is the other person you are face timing on wifi. That is normally the message you get when the other person either does not have the FaceTime app launched on a mac or is not on wifi with an iOS device.

  • NetFletch Level 1 Level 1 (10 points)
    Currently Being Moderated
    Apr 16, 2011 8:19 PM (in response to jichisato)

    Make sure the other person has Facetime enabled under Settings> Facetime.

  • fanboy512 Level 2 Level 2 (265 points)
    Currently Being Moderated
    Apr 16, 2011 8:20 PM (in response to jichisato)

    Can those other devices FaceTime anyone else right now. Are all on the same wifi network. Also on a mac it is not enough to just be on wifi they need to have the FaceTime app open and configured with an email address.

  • Scott Greenberg Level 1 Level 1 (65 points)
    Currently Being Moderated
    Apr 19, 2011 8:18 PM (in response to jichisato)

    I'm having the same issue.  Please don't let this thread die.

     

    I have an iPhone 4 and a brand new MacBook Pro that came with FaceTime preinstalled.  I try calling, via Facetime, between my iPhone 4 and the MBP and my phone gets an error message that says:

     

    "FaceTime Failed

     

    (My Name) is not available for

    FaceTime"

     

    I can call my phone FROM the MBP, I just can't seemingly receive a FaceTime call to the MBP.

     

    Any suggestions?

     

    Scott

  • tinacola Level 1 Level 1 (0 points)
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    May 8, 2011 9:00 PM (in response to Scott Greenberg)

    I cannot call my husbands iPhone 4 on FaceTime and vice versa.  On my MBP, it says he is not available for FaceTime. On his phone it says FaceTime failed. I'm lost! Any help please?

  • Marc-A Level 1 Level 1 (0 points)
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    Jun 4, 2011 2:09 PM (in response to jichisato)

    My partner and I both have iPhone 4 and even in the same room and both on wifi, he can call me, but I cannot call him. I keep getting that he is not available for FaceTime

  • Marc-A Level 1 Level 1 (0 points)
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    Jun 5, 2011 5:28 PM (in response to jichisato)

    After much testing and restoring my iPhone 3 times, we discovered the problem is not with my iPhone, but rather with the person I wanted to FaceTime with. The reason he could FaceTime me, but I could not FaceTime him, is because his number is unlisted.

  • johnwelshpool Level 1 Level 1 (0 points)
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    Jun 7, 2011 4:09 AM (in response to Marc-A)

    My wife's iPhone 4 could FaceTime my iPod Touch but whenever I tried to FaceTime her from my iPod I got the the "FaceTime failed, user not available" message.

    After much time, I have resolved the problem.

    Make sure when calling the iPhone that you FaceTime its mobile number from your contacts list, NOT the iPhone user's Apple ID/Email address. FaceTime then successfully connects! 

    This is illogical since you are making the connection from the iPod wirelessly over the internet to the AppleID/Email address, not via the 3g phone network - but that's the only way it seems to work.

  • KWCfromAU Level 1 Level 1 (0 points)
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    Jul 13, 2011 3:14 AM (in response to johnwelshpool)

    Thanks johnwelshpool, Your research is spot on!. When my nephew's Ipod touch places a FaceTime "call" to my Iphone4 it works. If the same Ipod calls the same iphone using my apple ID email address it fails. When I try to call from the Iphone to the Ipod - it fails. As you said - illogical.

  • WxFish Level 1 Level 1 (0 points)
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    Jul 18, 2011 6:40 PM (in response to johnwelshpool)

    I believe my situation is a little different bcs We are trying to go from iPhone4 to iPhone4.  Same symptom, when i try to connect ...FaceTime is not available at this time.  The person who is not available can FaceTime me.  Since we are going from iPhone to iPhone, we are bother going through mobile phone numbers. 

  • johnwelshpool Level 1 Level 1 (0 points)
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    Jul 19, 2011 3:05 AM (in response to WxFish)

    Just a long shot, but even though you are both going through mobile numbers, do you share the same Apple ID and email address?

    If so, one of you may need a different Apple ID and email address - or at least a different email address since Facetime does allow you to set an alternative email address where you can be reached for calls.

    I have a different email address set on my iMac (go to the FaceTime preferences pull down menu) so that it can receive and make FaceTime calls to my iPod Touch which shares the same Apple ID.

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