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Pros and cons so far

2222 Views 44 Replies Latest reply: May 11, 2011 2:19 PM by Ralph Johns (UK) RSS
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Sandra Foster Level 4 Level 4 (1,460 points)
Currently Being Moderated
Apr 17, 2011 2:38 PM

So far there are a couple of things I like about this new format, with — hopefully — more to come as I become more used to it.

  1. I really like having the reply box show up inside the thread to which I'm replying. It's easier to refresh my memory about what I'm saying if I'm interrupted in the middle.
  2. I'm finding it easy to read the various posts. I have the HD screen on my MBP, so the type on the old forum was quite small. This is better for me, though I suspect it's not for a lot of people.

 

The major part of this new community idea that I am having trouble with, like so many others, is the navigation. I've gone through setting up my view, but it just doesn't feel as user-friendly and intuitive as navigation in the old forum did.

 

Things I think need to be brought back:

  1. name of the OP in the listings
  2. name of the last person to respond
  3. location of the poster (the answer to an iPhone question coming from the UK, for example, would be different from that of one coming from the US)
  4. the date the poster joined the forum/community

 

And, yes, I know I can get the last two bits of information from the profile page. But why do I want to navigate away from the question, find the information, and then navigate back to the question? A quick glance at the information on the question page should be all that is necessary.

  • FishComputer Level 4 Level 4 (1,035 points)
    Currently Being Moderated
    Apr 17, 2011 2:40 PM (in response to Sandra Foster)

    I agree with everything!

  • Scott Newman Level 2 Level 2 (190 points)
    Currently Being Moderated
    Apr 17, 2011 3:03 PM (in response to Sandra Foster)

    This BIG problem now is that everything is too big and there is no way to use my full Web browser screen to display more replies and more infomation.  Right now everything is displayed with a 4.5 inches of width in my Web browser.  Maybe that's great on iOS, I don't know.  But please provide some preferences to use more width and a smaller font.  It takes too many clicks to obtain the same amount of information that I used to be able to obtain.  And please don't tell me to change my browser settings.  They are set now to display things using small text--which the new forums don't really respect.

     

    Screen shot 2011-04-17 at 3.58.41 PM.jpg

     

    I've attached a screen snapshot of the original posting to this threat.  It's taken using the latest version of Firefox with the window maxed on a 1440x900 MacBook Air.  Look at how much wasted space there is and how large the font is.  It's great if someone wants it that way, but give me another alternative.

     

    Below is another screen snapshot show the Mac OS X Snow Leopard threads.  Consider how few threads are displayed at one time.  It makes visual scanning a losing proposition.  And again, there is tons of wasted screen space and the font is too large.

     

    Screen shot 2011-04-17 at 4.01.36 PM.jpg

     

    Please...make some changes and throw a bone to the serious users of the discussion forums.

  • Matt K. Community Manager Community Manager (2,380 points)
    Currently Being Moderated
    Apr 17, 2011 7:55 PM (in response to Sandra Foster)

    Hi Sandra,

     

    Thanks so much for the feedback. We are going to continually be rolling out enhancements to the website and feedback like this is very helpful. I'll track these requests.

     

    -Matt K.

    English Communities Manager

    MacBook Pro, Mac OS X (10.6.7)
  • Frank Caggiano Level 7 Level 7 (22,770 points)
    Currently Being Moderated
    Apr 17, 2011 8:02 PM (in response to Sandra Foster)

    Definitely  agree with the need for the OP and last responder. Also the location is a big help. Nice to know if you're dealing with a native english speaker or not. And while the location isn't definitive it is a clue.

  • alderud Calculating status...
    Currently Being Moderated
    Apr 17, 2011 8:12 PM (in response to Frank Caggiano)

    So, just out of curiosity, what countries would you classify as having native English speakers?

     

    Also, from the way you write "english" without the capitalization of "E" I assume that English is not you native language. Am I correct?

  • jaxjason Level 4 Level 4 (3,320 points)
    Currently Being Moderated
    Apr 17, 2011 8:36 PM (in response to Sandra Foster)

    The things j most dislike about e new system is of course the navigation. But also the idea that I could piously look very easily in any view and see my little blue dots to give me a visual of those posts I have not read or had more responses to. I just don't see how to locate the newest postings in this new form.

     

    The other thing, all this emphasis on iOS and these forums don't support anything but the simplest text entry if your on and iPad. Not one scrap of formatting or support for loading screenshots. I post most often in those forums and would love a way to post screens hots of what we see as we assist.

     

    Jason

  • jaxjason Level 4 Level 4 (3,320 points)
    Currently Being Moderated
    Apr 17, 2011 8:37 PM (in response to jaxjason)

    Just found my next one. How to edit a posting you just worked on?

  • Sekoya Level 2 Level 2 (225 points)
    Currently Being Moderated
    Apr 18, 2011 5:49 AM (in response to Sandra Foster)

    Apple seems to compensate for ever increasing display dpi (exhibit A: new Macbook Air) by slowly increasing the font and general UI element size. This is what is happening here. Plus having more whitespace tends to look more elegant, another aim of Apple. Same goes for limiting the column width, very wide columns just look not as elegant.

  • R C-R Level 6 Level 6 (13,815 points)
    Currently Being Moderated
    Apr 18, 2011 6:26 AM (in response to Matt K.)

    Matt, thanks for the heads up about rolling out enhancements.

     

    I realize that some of the requests will be harder to implement than others, but if possible please make some way of finding new content a high priority. The old "New!" text & blue dots were perhaps a bit undersized & drab but they were pretty good visual cues that made scanning lists & threads for new content fairly easy, & the relative uniqueness of the "New!" text made it easy to use the 'find' function built into most browsers to jump from one new post (or 'user content item' if you prefer) to the next.

     

    Something functionally similar added to the new format would be greatly appreciated, & the sooner the better.

     

    Thanks!

  • R C-R Level 6 Level 6 (13,815 points)
    Currently Being Moderated
    Apr 18, 2011 6:38 AM (in response to alderud)

    FWIW, I am a native U.S. English speaker but the new format's relatively tiny text, lack of a comprehensive "always on" spell checker, no "Preview" option, & some unexpected text entry behavior in the reply boxes are all making it hard for me to proofread what I type. As a result, I'm fairly sure I have missed many more uncapitalized proper nouns & other grammatical errors than with the old format, so it probably isn't a good idea to assume too much from that.

  • Frank Caggiano Level 7 Level 7 (22,770 points)
    Currently Being Moderated
    Apr 18, 2011 7:03 AM (in response to jaxjason)

    if its a reply you should have an edit icon in the message box in the lower right hand  corner . If it's a new topic you started the edit for the first post is in the right hand side bar near the top.

  • jaxjason Level 4 Level 4 (3,320 points)
    Currently Being Moderated
    Apr 18, 2011 7:53 AM (in response to Frank Caggiano)

    not on an iPad. I found quite a few "discussions" now on the topic. They failed to give iOS devices support for even bold or italic when responding, editing is a no go.

     

    Jason

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