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New Format *****!

7806 Views 154 Replies Latest reply: Aug 8, 2011 7:19 AM by annexit RSS
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smalcom Level 1 Level 1 (60 points)
Currently Being Moderated
Apr 17, 2011 7:04 PM

What the H E double hockey sticks have they done to the format of this forum? It ***** big time. It is neither as intuitive or informative as the old one. I guess I will go elsewhere until they undo this abomination of a format.

  • skalicki Level 5 Level 5 (4,420 points)
    Currently Being Moderated
    Apr 17, 2011 8:17 PM (in response to smalcom)

    It's still under development - care to share exactly what you don't like about it?

  • Topher Kessler Level 6 Level 6 (9,305 points)
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    Apr 17, 2011 11:16 PM (in response to smalcom)

    I've noticed the majority of people who completely dislike it are relatively new to the Apple Support site...

  • babowa Level 7 Level 7 (22,100 points)
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    Apr 17, 2011 11:24 PM (in response to Topher Kessler)

    Topher Kessler wrote:

     

    I've noticed the majority of people who completely dislike it are relatively new to the Apple Support site...

     

    not all of us....

  • Topher Kessler Level 6 Level 6 (9,305 points)
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    Apr 17, 2011 11:25 PM (in response to babowa)

    True...I never said "all"...

  • WoodPlane Level 2 Level 2 (275 points)
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    Apr 17, 2011 11:32 PM (in response to Topher Kessler)

    I've used the Apple Discussions site for years, and I completely dislike the new format. The old format was clean, straightforward, easy to navigate and fast. The old format had all the categories on one page, selecting a category opened another page with subcategories and messages. The current format has a far less dense list of categories in a slow scroll field. Selecting it brings a window with a "refine..." button which, when selected, shows a list of subcategories that, when selected filters in a more subtle way that makes me wonder if it did anything. There's plenty more, but I feel there is no reason to list them.

     

    The old format worked. There was nothing wrong with it. The new format is change with no obvious benefit, and no benefit I can see that could not have been incorporated into the previous format, ie. people citing that the new format makes it easier to add online images and links. Change without benefit is change for the sake of change. I'd be interested in knowing the motivation and what problems they thought they were solving.

  • baltwo Level 9 Level 9 (59,180 points)
    Currently Being Moderated
    Apr 17, 2011 11:51 PM (in response to Topher Kessler)

    Not true at all. The entire things is mysterious and unintuitive. Additionally, how to set things up is poorly discussed in the inadequate tutorials. Where's the setting to eliminate content and just have discussions? Where's the setting to always have the advanced editor as the default and to display the products. Why the obscure way to "personalize" something? Why isn't it clearly spelled out under set your preferences? Just a few of the many obscure things that were available in the previous discussions setup and I've been here for awhile.

    27" iMac i7 12 GB RAM, Mac OS X (10.6.7), G4 450 MP GB 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2)
  • Topher Kessler Level 6 Level 6 (9,305 points)
    Currently Being Moderated
    Apr 18, 2011 12:04 AM (in response to baltwo)

    Whenever people say this i can't help but think they're just resistant to change and are being a bit stubborn about an alternate approach to doing things.

     

    The fact is it's quite easy and intuitive to find the location for your questions, and ask them. First you scroll to the relevant topic/community, and then type your question in the big old question field at the top of the page.

     

    If the found answers do not give you the answer you need, you just click the "Submit to the community" button and your question will turn into a new posting where you can describe your issue. How much simpler and intuitive can that be? It's automatic, offers search and submissions in the same view, and does not clutter your view with a huge list of oddly highlighted search results to paw through.

     

    The personalization options are all secondary to this main paradigm for finding answers. For additional features, if you spend a few minutes figuring it out then you can set up either a simple or more complex home page and other items.

  • babowa Level 7 Level 7 (22,100 points)
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    Apr 18, 2011 12:12 AM (in response to Topher Kessler)

    Whenever people say this i can't help but think they're just resistant to change and are being a bit stubborn about an alternate approach to doing things.

     

    That is oversimplified and over-generalized at best - change is good, but only if it makes things better. If I now spend twice as much time perusing things I'm interested in, then I'm not pleased. I spent almost an hour trying to find a particular user ( because that person is somewhat challenged and I've been helping them for some time) - that is not progress.

  • baltwo Level 9 Level 9 (59,180 points)
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    Apr 18, 2011 12:24 AM (in response to Topher Kessler)

    Your opinion. Easy? Go to a forum, click on Discussions tabs, waste time resetting to show 50 posts, search around for new topic and give up. Oh, it's back under some other tab with the innocuous name of Overview. Fill in the box and click on the submit button and miss that the stupid system is trying to find items that might or might not refer to your question. Then you get a text box and finally discern that the question box is really a subject box and not where you'll post your issue. And, this you consider intuitive. Give me a break and get off the bandwagon. These new forums are a nightmare for anyone who's used to working in the old ones. Oh, did I mention no learning curve? Just drop it on the poor fools and let them figure out how clever we designers are? Apple does promote the it just works mantra.

    27, Mac OS X (10.6.7), G4 450 MP GB 1.5 GB RAM w/(10.5.8/10.4.11/9.2.2)
  • Topher Kessler Level 6 Level 6 (9,305 points)
    Currently Being Moderated
    Apr 18, 2011 12:26 AM (in response to babowa)

    My point is it does make things better, and it's quite obvious (especially by the examples here) that folks are just stuck to one way of doing things and therefore any change is labeled a drawback, even if it makes things easier.

     

    Your example just exemplifies my point. If you need to find a user, start typing that user's name in the search field and it will offer you user names. From here you can select "View all results" to get more results, and then proceed to more advanced searches. Despite this, somehow you got stuck spending an hour trying to find the old way things are done.

  • Ronda Wilson Level 8 Level 8 (40,560 points)
    Currently Being Moderated
    Apr 18, 2011 12:27 AM (in response to baltwo)

    Amen. This format may make it easier to ASK questions, but it makes it harder to ANSWER them.

  • Topher Kessler Level 6 Level 6 (9,305 points)
    Currently Being Moderated
    Apr 18, 2011 12:35 AM (in response to baltwo)

    I've used numerous forums, for years and years, and this layout is a welcome change.

     

    You're pointlessly making things sound far more difficult than they are, but if you need to promote ineptness to support your argument then go for it. All you sound like are those ridiculous infomercials where they claim stuff like opening a window will break your back, so they sell you a magic window opener for a 2-for-1 deal of $20.

     

    Ultimately it's very simple to find answers (or people, or topics, or ask new questions) here. Some features dont work too well, but there's always room for improvement and they don't impede on the overall functionality of the site.

  • Topher Kessler Level 6 Level 6 (9,305 points)
    Currently Being Moderated
    Apr 18, 2011 12:38 AM (in response to Ronda Wilson)

    How so? If you see a question, click it to get to it and then click "Reply"...its that simple. I've been answering questions all day long and participating, with just as much productivity as the previous form format. After you're done your contributions show up in the community, in your home page, and in the "Your Stuff" menu.

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