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10.6.7 Freezes when attempting to run iTunes 10.2.1

61552 Views 250 Replies Latest reply: Sep 21, 2011 8:42 AM by Bob Howard RSS
  • waal Calculating status...

    I've got a macbook pro 2010. itunes and igetter crash since i've updated to Mac OS X 10.6.7. I tried the disk repair tool, fixed the permissions and checked the drive. It had no effect. I installed the combo update then I uninstalled and reinstalled itunes the way Apple explains it on their support site. No effect. I checked for viruses. No way. I googled and only found a fix for macbook air I installed but no change...

     

    It's been a week now my itunes doesn't work so I can't synchronize my iphone and this is very annoying...

     

    Any clue, someone ?

  • taofromlondon Calculating status...

    Same issue here. Hope Apple can release a fix asap. It has been more than a month since the issue first reported here!

  • Mammix2 Calculating status...
    Currently Being Moderated
    Apr 25, 2011 2:11 PM (in response to RogerOut)

    Dude, i'm so having similar problems, ive never had any locking up or disk corruption isses with OSX for years until 10.6.7, i'm using itunes 10.2.2 so dont think thats related this time.

     

    I too run an IT company and I'm also DJ so use my 2009 MBP 13 inch heavily during Gigs, and having it lock up with audio paues is totally foooked up...

     

    While using the following software i get 1 or 2 second pauses while the MBP is locked up.

     

    Ableton Live 8.1.3

    Traktor Scratch Pro 1.2.4

    Traktor Scratch Pro 2.0.1

     

    Similar to you i've had to do a full repair on my main HD because of corruption, so i replaced it and did a full restore from Time Machine, but am still having the same locking up issues.

     

    I also had the MBP looked at under the Apple Warrantly as i thought the mainboard was failing, but they found no problems.

     

    Being in IT for over 12 years now, my gut feeling is that the 10.6.7 update is causing the problems.

     

    Apple please help....

  • Steve Huetteman Level 2 Level 2 (300 points)
  • peacecorn Calculating status...

    My refurbed late 2010 Macbook Air arrived today and after I did all my software updates, I ran into the same problem with 10.6.7 and iTunes 10.2.2.

     

    The link provided above by Mr. Huetteman cleared up the problem in under 10 minutes.

     

    (http://support.apple.com/kb/DL1370)

     

    Thanks!

  • Robert Oliveira Level 1 Level 1 (5 points)

    I can safely say that there must be a bug in 10.6.7 as TWICE now it has corrupted my 2009 24" iMac. Last time I took it to the Apple Store and had to accept a wiped machine and a reinstall of 10.6.4. I thought I'd give it a try tonight from the Combo Update (from 10.6.5) and sure enough the FORCED SHUTDOWN screen has returned. NOT HAPPY AT ALL. On 2nd power cycle system halted a blue screen (btwn Apple screen & desktop wallpaper). I wasn't even using iTunes nor a MacBook Air. Can't imagine Apple wouldn't know about this problem already. I should have trusted my gut and only updated to 10.6.6. I need the Mac App Store and it isn't on 10.6.5, but now I have to wipe & reinstall. Hoping I can get in with Safe Boot & save soft files. REALLY ****** APPLE!!!!!

  • Robert Oliveira Level 1 Level 1 (5 points)
    Currently Being Moderated
    May 28, 2011 3:51 AM (in response to baltwo)

    ***UPDATE*** I managed to get 10.6.7 working. I followed the SAFE BOOT procedure instructions, and while I cannot be certain, the SAFE BOOT process may have cleared a CACHE file which needed to be cleared in order for the software update (I used the Combo Update from 10.6.5 to 10.6.7) to work properly. Upon rebooting normally from that point the unit seems to be working properly. The return of the grey forced shutdown screen immediately following "successful installation" of 10.6.7 really upset me. Glad it's working now.

    iMac, Mac OS X (10.6.7)
  • gilligan Calculating status...

    I have the 13" 1.86, 2gb, 128gb ssd version. It came with 10.6.5 and I upgraded fine to 10.6.6. Have not found any need until this week to possibly need 10.6.7. Don't use itunes on this mac much, so haven't upgraded it either.

     

    The issue I'm wondering about is I can't download and run the trial of aperture 3 from the aperture download site. Verified the sha1 key is valid (needed to turn of SPI on the router firewall). Don't want to buy the reasonably priced full version from the store until I know it will run and install.

     

    So I'm wondering if the issue with running the d/l of the aperture 3 30 day trial is related to 10.6.6 still being the OS?

     

    Overall the air works great, but have a squeaky keyboard, which is odd, since my 2006 old dell inspiron 1.6ghz duo core still has a fine keyboard with similar usage. Anyone else have keyboard (space bar) issues with their MBA? I don't mind, or miss a lighted keyboard at all.

  • foxwake Calculating status...

    mine is a 2009 macbook air, and become unusable, im not even able to reboot

  • Cowicide Moo Level 1 Level 1 (25 points)

    Ok, it's also on a MacBook Pro 2011 i7.  I'm running 10.6.7 and my iTunes 10.2.1 launch froze the entire computer.  While I was doing other things after about 5 minutes the computer became responsive again on its own and its working again.

     

    AFAIK, Apple has only released that supplemental update for  MacBook Airs.  Did they not fix this for MacBook Pros in 10.6.7?  I can't go to 10.6.8 because of all the bugs in that version.  Apple?!

     

    I guess I'm just going to try and restart this thing a couple of times, run repairs and update to the latest iTunes 10.4 and pray that doesn't catch my computer on fire.

     

    Does anyone know if this was all fixed with 10.6.8 for iTunes on other hardware aside from the Airs?

  • Bob Howard Calculating status...

    I hate to break the bad news to everyone, but this problem is happening on the 27" iMacs, too. The threads go back to before 2008 on a variety of laptops and iMacs. Believe when I tell you, I've done everything except physically dismantle the machine, and the problem persists. I don't have to do anything but open iTunes, and my iMac i5 4 gig RAM 1TB 27" iMac becomes a paperweight. I'm supposed to hear from the engineers today or tomorrow. Let's see what happens next.

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