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The disc can’t be burned, because the device failed to calibrate the laser power level for this media.

6645 Views 20 Replies Latest reply: Apr 13, 2014 8:26 AM by Adon78 RSS
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pgold21 Level 1 Level 1 (5 points)
Currently Being Moderated
Apr 20, 2011 11:28 PM

The disc can’t be burned, because the device failed to calibrate the laser power level for this media.

MacBook Pro, Mac OS X (10.6.3)
  • iVmichael Level 6 Level 6 (13,725 points)

    Try running a DVD Lens Cleaner disc through it, sometimes just a bit of dust or dirt on the lens causes that error.

     

  • ttoomuch Calculating status...

    Hi there,

    I've tried that and didn't help

    I've seen lot of posts of the same issue since 2005 and no one is really giving a relieving answer.

    I've checked every single proposal to sort this, but...

    Except somebody that say it would work with a compressed file,

    (what I can't do, I'm delivering my photographic work  to a client and it as to be organized as files in folders.)

     

    It was working perfectly well on my macbook pro, until some months ago, as it was still working with CD,

    I said to myself to go ahead with the second computur (i.mac) I have in the office.

    While in the middle of recording DVD for my client the SCARY message did appear again once, splitted to another DVD support that did work, than again, errathic for a while, but now nothing else to do, changing DVD brand, cleaning CD, permissions, software updates, burning from another software, burn a disk image from disk utility or whatever was suggested here in these years.

    That's two computers bought at the same time with 3 years of work behind and both are getting the DVD lens old already? Isn't this a bit ridiculous for a so expansive brand as apple.

    Any other idea I may not have tried?

    Cheers

  • gerardomac Calculating status...

    I got the same problem with my MacBook Pro and no answer yet, it seems this is a misterious problem that would take me to buy another optical drive.

  • ttoomuch Level 1 Level 1 (0 points)

    I have a good and a bad news,

    the bad one: cleaning didn't work on my imac, reason why I wrote here.

    the good one: Just in case I did try on my macbook pro and here YES it did work

    I did try another cycle on the imac, but no way.

    Anyway I guess it won't last long until it get worse again.

    I'll keep informing.

  • gerardomac Level 1 Level 1 (0 points)

    Here is the error log of the disk utility on my MacBook Pro, it might help me to find a truly answer of the problem, I am living in Mexico and do not have an Apple Store around the corner:

     

    Finder: Burn underrun protection is supported, and enabled.

    Finder: Burn finished, Wed Nov  4 16:55:00 2009

    Finder: Verify started, Wed Nov  4 16:55:00 2009

    Finder: Verify finished, Wed Nov  4 17:06:18 2009

    Finder: Burn started, Fri Jun 10 13:22:57 2011

    Finder: Burning to DVD+R (CMC MAG M01) media with DAO strategy in MATSHITA DVD-R   UJ-868 KB19 via ATAPI.

    Finder: Requested burn speed was 8x, actual burn speed is 8x.

    Finder: Burn failed, Fri Jun 10 13:23:17 2011

    Finder: Burn sense: 3/73/03 Medium Error, Power calibration area error

    Finder: Burn error: 0x8002006D The disc can't be burned; it might be incompatible with this disc drive. Please try a different brand of disc, or try burning at a slower speed.

    Finder: Burn started, Fri Jun 10 13:44:19 2011

    Finder: Burning to DVD+R (CMC MAG M01) media with DAO strategy in MATSHITA DVD-R   UJ-868 KB19 via ATAPI.

    Finder: Requested burn speed was 8x, actual burn speed is 8x.

    Finder: Burn failed, Fri Jun 10 13:44:40 2011

    Finder: Burn sense: 3/73/03 Medium Error, Power calibration area error

    Finder: Burn error: 0x8002006D The disc can't be burned; it might be incompatible with this disc drive. Please try a different brand of disc, or try burning at a slower speed.

    MDRP: Burn started, Tue Aug 16 00:02:06 2011

    MDRP: Burning to DVD+R DL (RITEK S04) media with DAO strategy in MATSHITA DVD-R   UJ-868 KB19 via ATAPI.

    MDRP: Requested burn speed was 47x, actual burn speed is 4x.

    MDRP: Burn failed, Tue Aug 16 00:06:24 2011

    MDRP: Burn sense: 2/02/02 Not Ready,

    MDRP: Burn error: 0x80020022 The disc drive didn’t respond properly and can’t recover or re

    MDRP: DVD-R   UJ-868: SCSITask 1396.169189 CDB: Prevent Medium Removal failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

    MDRP: DVD-R   UJ-868: SCSITask 1396.169312 CDB: Allow Medium Removal failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

    MDRP: DVD-R   UJ-868: SCSITask 1396.169434 CDB: Start/Stop Unit/Eject Media failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

    MDRP: SCSITask execute unexpectedly failed: E00002C2

    MDRP: SCSITask execute unexpectedly failed: 10000003

    Finder: Burn started, Tue Aug 16 00:38:47 2011

    Finder: Burning to DVD+R (MCC 004) media with DAO strategy in MATSHITA DVD-R   UJ-868 KB19 via ATAPI.

    Finder: Requested burn speed was 4x, actual burn speed is 4x.

    Finder: Burn failed, Tue Aug 16 00:39:09 2011

    Finder: Burn sense: 3/73/03 Medium Error, Power calibration area error

    Finder: Burn error: 0x8002006D The disc can't be burned; it might be incompatible with this disc drive. Please try a different brand of disc, or try burning at a slower speed.

    Finder: Burn started, Tue Aug 16 00:59:02 2011

    Finder: Burning to DVD+R (MCC 004) media with DAO strategy in MATSHITA DVD-R   UJ-868 KB19 via ATAPI.

    Finder: Requested burn speed was 4x, actual burn speed is 4x.

    Finder: Burn failed, Tue Aug 16 00:59:21 2011

    Finder: Burn sense: 3/73/03 Medium Error, Power calibration area error

    Finder: Burn error: 0x8002006D The disc can't be burned; it might be incompatible with this disc drive. Please try a different brand of disc, or try burning at a slower speed.

    Finder: Burn started, Tue Aug 16 01:37:07 2011

    Finder: Burning to DVD+R (MCC 004) media with DAO strategy in MATSHITA DVD-R   UJ-868 KB19 via ATAPI.

    Finder: Requested burn speed was 4x, actual burn speed is 4x.

    Finder: Burn failed, Tue Aug 16 01:37:26 2011

    Finder: Burn sense: 3/73/03 Medium Error, Power calibration area error

    Finder: Burn error: 0x8002006D The disc can't be burned; it might be incompatible with this disc drive. Please try a different brand of disc, or try burning at a slower speed.

    Disk Utility: Burn started, Tue Aug 16 02:12:20 2011

    Disk Utility: Burning to DVD+R DL (RITEK S04) media with DAO strategy in MATSHITA DVD-R   UJ-868 KB19 via ATAPI.

    Disk Utility: Requested burn speed was 47x, actual burn speed is 4x.

    Disk Utility: Burn failed, Tue Aug 16 02:16:41 2011

    Disk Utility: Burn sense: 2/3A/00 Not Ready, Medium not present

    Disk Utility: Burn error: 0x80020022 The disc drive didn’t respond properly and can’t recover or re

    Disk Utility: DVD-R   UJ-868: SCSITask 3284.514160 CDB: Prevent Medium Removal failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

    Disk Utility: DVD-R   UJ-868: SCSITask 3284.514160 CDB: Allow Medium Removal failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

    Disk Utility: DVD-R   UJ-868: SCSITask 3284.514160 CDB: Start/Stop Unit/Eject Media failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

    Disk Utility: DVD-R   UJ-868: SCSITask 3284.514404 CDB: Prevent Medium Removal failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

    Disk Utility: DVD-R   UJ-868: SCSITask 3284.514404 CDB: Allow Medium Removal failed with service response = 1 (SERVICE_DELIVERY_OR_TARGET_FAILURE), status = 4 (DeviceNotPresent)

  • catrina77 Level 1 Level 1 (0 points)

    I have the same problem and have read all the forum info on it. Mine happens with one brand of DVD- the Sony -R but not on the Sony +R. I've always had snow leopard on this MacBook Pro and haven't had problems for a year, but have also always been using the +R.

     

    I want to try the compressed air because I am in Afghanistan and can't get a cleaning disk or replace the drive easy but do have a can of Power Duster. Can anyone give me any specific directions on how to do this- just shoot the air into the slot from the outside or use the skinny tube and stick it in the drive and how much should I use?

     

    Thanks

  • daidallein Calculating status...

    my drive is a matshita UJ857E, Firmware ZA0E. I got the following message when i tried to burn a dvd:

     

    drive failed.the device failed to calibrate the laser power level for this media

     

    then i found this simple solution:

     

    "I used a business card and a cleaning cloth, which comes with the mac or iPhone. I switched off the laptop.  I wrapped the cloth around the business card and while holding the ends of the the cloth I very gently dived it for a couple of centimeters  in the optical drive, pushed and pulled a bit.  I cleaned on the left side of SuperDrive, since the lens should be at the left hand side."

    (http://eatmyrandom.blogspot.com/2010/06/macbook-pro-superdrive-wont-read-any.htm l)

     

    unbelievable! my drive works again!!!

  • NicoleIsStoked Level 1 Level 1 (0 points)

    I'm having this same problem.  My MBP is less than a month old and this is the first time I've tried to burn a disc with it.  I don't have any compressed air at home but my question is: should I bother buying some and giving that a shot or should I just book a Genius appt and have them replace the drive.  See as how this is a BRAND NEW computer (3 weeks old to be exact) I'm not too pleased that I'm already having hardware issues.

     

    EDIT:

    my drive is a matshita UJ857E, Firmware ZA0E. I got the following message when i tried to burn a dvd:

     

    drive failed.the device failed to calibrate the laser power level for this media

     

    then i found this simple solution:

     

    "I used a business card and a cleaning cloth, which comes with the mac or iPhone. I switched off the laptop.  I wrapped the cloth around the business card and while holding the ends of the the cloth I very gently dived it for a couple of centimeters  in the optical drive, pushed and pulled a bit.  I cleaned on the left side of SuperDrive, since the lens should be at the left hand side."

    (http://eatmyrandom.blogspot.com/2010/06/macbook-pro-superdrive-wont-read-any.htm l)

     

    unbelievable! my drive works again!!!

     

    I've also tried this with no luck.  Help?

  • LilM71 Calculating status...

    I also had this problem and had my optical drive replaced by Apple.  It would've been nice if they actually tested it before giving it back to me, because the same problem remained after the drive was replaced.  I googled the error message and found this:

     

     

    Open System Preferences.
    Click on "International"
    Under "Languages": Drag any of the other languages to the top,
       then drag English back to the top.
    Set "Order for sorted lists" to English
    Set "Word Break" to  English (United States, computer)
    Close System Preferences
    Restart computer

     

    I cannot believe it, but this crazy fix (on a 24" Core 2 Duo iMac) worked for me:

     

    Open System Preferences.
    Click on "International"
    Under "Languages": Drag any of the other languages to the top,
       then drag English back to the top.
    Set "Order for sorted lists" to English
    Set "Word Break" to  English (United States, computer)
    Close System Preferences
    Restart computer

     

    I tried it, and it actually worked!  I couldn't follow the directions exactly as listed here since I'm probably running a different OS but I changed what I could.  It's unbelievable, maybe the drive was not faulty afterall...

    I hope this helps someone

  • KALAKOUTA Calculating status...

    I advise you to get in touch with the apple service line they will tell you how they can help you, or it can they have a represantant Mexico

  • samdeeks Calculating status...

    Yep - I just did the credit card thing and AMAZINGLY, it's now burning the DVD.

     

    Do it folks, just be careful. I used one of those lint-free cloths you get from the opticians with your eye-glasses.

  • barzoid Level 1 Level 1 (0 points)

    The business card and cleaning cloth method worked for me.

  • Grant Bennet-Alder Level 8 Level 8 (48,105 points)

    I got the

     

    "failed to calibrate the laser power level"

     

    error, and had a very hard time tracking it down.

     

    The answer for me was that the 8x disks that I had could not be burned in the 2.4x drive that I had, at ANY speed -- they were incompatible with the drive. It appears in some types of discs there are Ranges of speeds, and you need the speed range that is compatible with your drive.

    Mac Pro (Early 2009), Mac OS X (10.6.8), & Server, PPC, & AppleTalk Printers
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