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Q: iPhone backup encryption password not recognized

Hi,

 

I am having a problem with the iphone backup in itunes. I recently turned on the encryption in the backup process, and assigned a password (saved it in keychain). Now I decided to remove the encryption and the password is not accepted. I have retyped it several times, and double checked in keychain. It is the right password and is being rejected by itunes. What can I do? Any sugestions?

 

Thx

macMini C2D 2.26Ghz, Mac OS X (10.6.5), MacPro 2x2.66 Ghz (work) | iPhone 3GS | iPad WiFi

Posted on Apr 21, 2011 1:38 AM

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Q: iPhone backup encryption password not recognized

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  • Helpful answers

  • by Jolly Giant,

    Jolly Giant Jolly Giant Apr 21, 2011 3:58 AM in response to romeup
    Level 7 (25,445 points)
    Apr 21, 2011 3:58 AM in response to romeup
  • by Tom_Cheltenham_UK,

    Tom_Cheltenham_UK Tom_Cheltenham_UK May 16, 2011 1:05 PM in response to romeup
    Level 1 (1 points)
    May 16, 2011 1:05 PM in response to romeup

    See:

    https://discussions.apple.com/thread/3057884

     

    The comments of (apparently) one of the most helpful techs here (see link) might also give you some idea of what to do so you can avoid this problem ever happening again...

    https://discussions.apple.com/message/15207833#15207833

  • by mgseeley,

    mgseeley mgseeley Sep 26, 2016 6:32 PM in response to romeup
    Level 1 (4 points)
    iTunes
    Sep 26, 2016 6:32 PM in response to romeup

    I have had a similar issue twice. When I upgraded from my iPhone 5 to a 6 and now again today when upgrading from my 6 to a 7. In both cases, when I first backed up my iPhone 5, I checked the encryption option and assigned a password saving it to my keychain. My keychain is backed up to iCloud. I backed it up going forward about every 45 days.

     

    Two years later, when upgrading to an iPhone 6, I attempted to restore from my iPhone 5 backup. The password was filled in from my keychain, but not accepted. this was the first time I had attempted to restore my phone so I had never seen the saved password work. I opened keychain and verified the password saved was what I remembered. It was. I tried entering his password manually. It still didn't work.

     

    Not finding a solution online, I gave up and started from scratch. This time, I again chose to encrypt the password but did not save it to my keychain. I saved it into 1Password instead. Now, two and half years later, I again go to restore from backup for my newly purchased iPhone 7. The dialog opened asking for my password. I verified it in 1Password. Entered it in. Failure!