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iTunes store account hacked

663237 Views 1,939 Replies Latest reply: Apr 13, 2014 10:39 PM by Chris CA RSS Branched to a new discussion.
  • bluemc Level 1 Level 1 (0 points)
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    Apr 20, 2011 7:25 AM (in response to stereocourier)

    I was told by the Apple rep that nobody can see the cc info, just the standard last four digits. The info is supposed to be encrypted. I believe that. The problem seems to be credit cards and gift cards being used to purchase apps and in-app chips for gambling. Of course, the money is being paid by Apple to the developers or hijackers of the developer's account. I'm not going to replace my cc, but I'll keep a very close eye on the account.

  • StoneyPA Level 1 Level 1 (0 points)
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    Apr 22, 2011 7:43 AM (in response to bluemc)

    It's now 11 days and counting while waiting for the re-activation of my iTunes account.  This is utterly heinous treatment of paying customers.  Still sending in daily support e-mails, but have yet to get a single response other than the very first one in which they disabled my account after the hacking incident.

  • bluemc Level 1 Level 1 (0 points)
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    Apr 22, 2011 12:12 PM (in response to stereocourier)

    Wow.  They reset my account and added the $20 back to my account within 36 hours.  Did you send them the right info they asked for?  I know that sounds dumb, but why else would they take so long? You should call Apple Care and speak to someone live again and find out why it hasn't been resolved.

  • Metman0024 Level 1 Level 1 (0 points)
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    Apr 22, 2011 12:36 PM (in response to stereocourier)

    Count me as the next victim of gift card theft. Had about $20 dollars stolen for a game called "empire online" and had my cc info wiped from my account as well a couple days ago. I am currently talking with apple about this and have reset my password. This is troubling that this is so widespread. I thought I was alone, till I found, is thread. Doubt I will ever trust iTunes ev again, unless they get this straightened out.

  • lopes22 Level 1 Level 1 (0 points)
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    Apr 22, 2011 6:25 PM (in response to stereocourier)

    Yep, just got hacked. Received a gift card and put it on the account. Sign in today and all $50 dollars from the gift card is spent as well as $11 dollars from my credit card. Same thing as other posters, cc information removed and address changed to Towson, Maryland. Can anyone post the support emails and phone numbers you guys are contacting? There does not seem to be any itunes support information anywhere. Thanks.

  • StoneyPA Level 1 Level 1 (0 points)
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    Apr 22, 2011 6:42 PM (in response to lopes22)

    Hey, FINALLY got my account back after a mere 11+ days of waiting!!!  What terrific service!  Still haven't seen the credit back to my account, but surely won't hold my breath.  Absolutely will not enter credit card info any longer and will only use gift card if use it ENTIRELY & IMMEDIATELY upon entering it.  Security is beyond lax and support doesn't seem to care about it.

     

    Lopes --- You can send daily e-mails to Account Security on this support page:

     

    http://www.apple.com/support/itunes/

     

    You couldn't find info on iTunes support because it's an oxymoron...

  • bluemc Level 1 Level 1 (0 points)
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    Apr 22, 2011 7:34 PM (in response to stereocourier)

    Lopes - go to http://www.apple.com/support/itunes/, iTunes Store account and Billing, then Billing Inquiries, click on the email tab and give them all the info like dates, things you didn't order, and the order number. They buried the email so it's hard to get to the specific area you need to get to. They should get back to you within 24 hours. Ask them to deauthorize the computers, then you can add them back in after you unlock your account. If you didn't notice, there will be one more authorized computer than you had before!

     

    The cc charge you didn't make needs to be disputed through your bank.

  • tuesday_ Level 1 Level 1 (0 points)
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    Apr 22, 2011 7:44 PM (in response to bluemc)

    This happened to me overnight as well - woke up this morning and noticed that my gift card credit was down to $2. Checked my purchase history - $60 has been spent on in-app purchases for Texas Poker, an app that I've never downloaded. I've logged it with support and reset my password. Will wait to see what happens.

     

    It didn't seem as though anything else on my account had changed and no charges have been made to my credit card.

  • StoneyPA Level 1 Level 1 (0 points)
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    Apr 22, 2011 8:47 PM (in response to bluemc)

    Strange thing when I was hacked is that I still only have 2 authorized computers on my account... my desktop and laptop.

  • lopes22 Level 1 Level 1 (0 points)
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    Apr 22, 2011 8:53 PM (in response to StoneyPA)

    I did not have any new authorized computers when I was hacked either. Just my one dekstop was still on there.

  • Arejster Level 1 Level 1 (0 points)
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    Apr 22, 2011 11:57 PM (in response to stereocourier)

    Same story for me. I have had $50 dollars of gift card money stolen from my account. Emailed support, this is outrageous. If this does not get fixed soon I will never, ever purchase anything from Apple or use any software again, and advise all the people I know to do the same, because they are clearly NOT a secure company to do business with and from what it sounds like here, don't care much for customer service. Absolutely ridiculous.

  • bluemc Level 1 Level 1 (0 points)
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    Apr 22, 2011 11:58 PM (in response to stereocourier)

    That's good then. Some people have an extra authorized computer on there, like me.  They took both off, and I have to add mine back on.  It would be nice if the iTunes store would send an immediate receipt for purchases. They don't send it for a few days so you can't stop things like this while it's going on.  They made two purchases for free apps on my account, then the next day made the charges to my gift card. Could have stopped that one fast if I had received a quick email about the freebies.

  • Jake74030 Level 1 Level 1 (0 points)
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    Apr 23, 2011 9:58 AM (in response to stereocourier)

    hey, i have the same problem. I had $60 last night. but when i woke up, my account was blanked. $0 in my account. i checked my datas, they are intact. but no purchases could be found. i checked all receipts i could,  but found no answers

  • MrHughes Level 1 Level 1 (0 points)
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    Apr 26, 2011 9:19 AM (in response to stereocourier)

    I too was hacked:

     

    KingdomConquest-, KC 3800CP, Seller: SEGA CORPORATION   $25.99

     

    plus two more for the same app. It says I installed the free app then had three in-app purchases (and I have turned-off in-app purchases too).

     

    Waiting to hear back for Apple.

     

    I am wondering if it is an App that we have all downloaded. The last couple free ones I downloaded were :iPirates

    and

    One Single Life

     

    Anyone else notice these apps? Or what free ones did you download right before you were hacked?

  • MrHughes Level 1 Level 1 (0 points)
    Currently Being Moderated
    Apr 26, 2011 9:22 AM (in response to MrHughes)

    Forgot to mention that I also had a charge on my credit card for $1 (it was a test charge, at least that is what my CC company told me) so I cancelled that card and they are sending a new one. I won't be attaching it to my iTunes account though- EVER again!

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