Skip navigation

Vertical line issue - How can we get Apple to address this?

211363 Views 437 Replies Latest reply: Feb 28, 2014 9:03 PM by Innovative DMM RSS Branched to a new discussion.
  • hammersb Level 1 Level 1 (15 points)
    I can only say that my iMac G5 was repaired 3 weeks ago and the screen was replaced. It only took them one day to obtain the part so it is highly unlikely that the parts are no longer available.

    Read through this thread and fund my posting with my case number and have them take a look at that. Hopefully it will be in the UK system even though it was repaired in San Diego, California. My first discussion was going the way yours went until I provided a case number and they could actually see a repair being made a week before. Some people tend to jump to conclusions under certain circumstances and need to be gently nudged in the right direction.

    Message was edited by: hammersb
    MacBook Pro iMac G5 iPod Touch Apple TV2, Mac OS X (10.6.4), Time Capsule + Airport Express (2)
  • mac_gee Calculating status...
    We have the same experience, I brought my iMac G5 to Apple Store in Regent and I was told exactly the same thing. The "genius" suggested to just use an external monitor because they never repair vintage products.I wonder if I bring it elsewhere say in Apple Bluewater and see if it will be different.
    Mac OS X (10.4.9), iMacG5
  • LouSquires Level 1 Level 1 (0 points)
    Let me know if you have any luck at Bluewater. It seems some people get the problem fixed and others don't. I've tried at the Solihull store with no luck. I'll never buy Apple again, ive got an iMac, iPhone, iPad, if something is totally irreparable after 5 years, what's the point???
    iMac G5 17" iSight, Mac OS X (10.5.4)
  • MassimoBeltramo Level 1 Level 1 (0 points)
    The story go on...a kindly person called me back from Apple Store of Grugliasco (Torino-IT) where i went previously, offering to me free repair fomr my imac G5 17" isight serial W8.. with over 36 colored vertical lines. Very happily, i took my mac to the Appple store and they told me that the repair may be done in a week. After two weeks, since they do not called me back, i call and they said that APPLE REFUSE TO REPAIR any machine older than 5 YEARS 'cause that machines are becomed VINTAGE!!! VINTAGE?? I came to the apple store and bring back my imac in the same conditions as i lelf it two weeks before. Leaving the loss of time, WHAT HAPPEN AT APPLE? What kind of un-ecologic, industial delirius virus has taken it? Any other comments is pleonastic. Think DIFFERENT? Really...!
    Massimo
    P.S. This year, i will buy a new machine, but DIFFERENT, putting osx on a another intel machine but apple. And another smartphone but iphone. It's a pity...
    iMac G5, mod. 2801
  • garison Level 1 Level 1 (10 points)

    I'm very sorry. I'm reading  "ediquette for dummies" and I obviously have a lot to learn.

    Garison

  • macruz Calculating status...

    Hello. Does anybody knows which serial numbers (661-3789 part) are affected with this defective? I don't want to buy another display and to have the same issue two months later. Perhaps Phillips-LG can help us?

     

    Thank you for your messages. It's good to know you are not alone!!!

  • knexlegend Calculating status...

    Hello.

     

    Just called Apple, they are giving me a free one time repair for my 2006 iMac 17" 2ghz C2D.

     

    Was polite, calm and explained everything.

     

     

    Issue: Had 4 lines on screen.

     

     

    Go here: http://forums.macrumors.com/showthread.php?t=558769

  • Dark Brown Overcoat Calculating status...

    Hi all,

     

    I've had vertical lines on my 2006 polycarbonate iMac Intel core2 duo 17" for a while now - recently have become a lot worse.

     

    Pleased to say that I've just come off the phone with Apple UK who were very straightforward about the problem, talked through a few diagnostics then immediately agreed to fix the problem out of warranty.

     

    Very happy with the way Apple have dealt with my problem, and props to the people who brought it to Apple's attention and got a fix in the first place.

     

    If you've got lines on your iMac screen, pick up the phone!

  • MassimoBeltramo Level 1 Level 1 (0 points)

    But..what you say? How is possible that apple agreed to fix some problems, like your case, and for some others state that no repair are possible, since the machines are considered VINTAGE? It seems very strange that apple act such different policies for different countries. I loss so many times in this matter, while vertical lines are growing on my sceen. What kind of situation...

  • garison Level 1 Level 1 (10 points)

    I did the same thing. Called Apple. They gave me an, can't remember what it was called, like a " work order number" and I gave that to my local Apple Store and they fixed my vertical line problem with a new screen and a new board. Thank you Apple.

  • damianhindley Level 1 Level 1 (10 points)

    I just got of the phone with apple, they sated that the free repair was an option but it is now closed and they wont be repairing anymore free of charge.

  • annfrombrighton Level 1 Level 1 (0 points)

    I was told yesterday 2nd of June that they would have fixed it but that they do not have the parts anymore because it is vintage. Apple lost a case in France in 2009 with regards to this issue and the judge ordered apple to fix any Imacs with this defect. Mine is also from the dreaded W8 factory in Shanghai China purchased in 2007. I think we need to get together and do something.

  • damianhindley Level 1 Level 1 (10 points)

    Now that my imac is junk I plan to pull it apart and see what the issue is. I do mac repairs and honestly it shows the symptoms of a loose connection on the display. if I shack or move the screen the lines change. Has anyone trouble shot this yet? Mine has perfect capacators so its not that.

  • jdeluxe Level 1 Level 1 (0 points)

    Just found out today we're in the same boat on the vintage parts.  We've looked into this problem multiple times since 2008, but Apple wasn't taking responsibility.  The repair would have been more than half the cost of a new computer.  When I finally found out they were doing the repairs, we missed the window.  Spoke to a very nice supervisor today who did his best, but said there are no parts available anymore.  So by sheer timing, we have an unfixable Mac (W8 factory in Shanghai Dec 2005).  I'm furious and disappointed.  Why didn't Apple notify customers with the defective computers that they were making the repair?  Now it's too late.  My husband doesn't mind (I bought the computer for him), but I've been an Apple advocate since I bought my first Macintosh Performa and I'm having a hard time swallowing the fact that we're stuck with this problem through no fault of our own.

  • MassimoBeltramo Level 1 Level 1 (0 points)

    You're right. Me too have been an Apple advocate since i bought my first Mac Performa (610), but this time is over. Vertical lines in front of my imac G5 W5...state the end of all. My dentist have imac, my advocate have imac, my neighborhoods have imac, and all of it because i talked about the apple supremacy.  The only problem is, no way, there is no alternative to OSX, any other os is rudimental, or a  grotesque imitation like 7. But, why apple do not made a discount program for us? Apple can offer to us a discount of 25% for buying a new iMac. Why they don't think?

1 ... 22 23 24 25 26 ... 30 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (11)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.