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no longer able to sign in under real Apple ID--anyone know why?

6125 Views 72 Replies Latest reply: Oct 19, 2011 9:45 AM by G.O.13 RSS
  • seventy one Level 6 Level 6 (8,480 points)

    Helllo Caroline,

     

    Had a similar but not identical problem a few weeks ago when the old system was in operation.  I could log into communities with Safari ... but not with Firefox, although the ID detail is identical for both.  

     

    And like you, sadly, I did not get all the support from Apple I would have liked.    But having said that, it did eventually correct itself and in a generous moment I concluded that perhaps Apple had solved the problem and felt it unnecessary to advise me of their actions.

     

    Well, you have to have faith, don't you?

  • TeenTitan Level 4 Level 4 (2,410 points)

    HI Yaledoc72,

     

     

    I had an issue where I could not sign into the forums. I'm use to using my email address linked to my apple id to sign in. But sense the update, I can only use my Apple ID to sign in. weird

     

    Good luck! I hope they figure out your issue.

     

    -tt

  • NancySB Calculating status...

    Matt,

     

    Since the upgrade to the new Apple Support Communities, I also cannot login using my appleid.  It works for everything else (itunes, apple store, etc...) - just not the support forum... although it always worked for the pre-upgrade support forum.

     

    I am using my wife's ID to send you this message. Would it be possible to repair this 'glitch'? I can email you my appleid.

     

    Thanks in advance for your help. I sent in a few requests using the page that appeared with the message "Your account could not be created due to system issues" but no answers...

     

    Thanks,

    David

  • Matt K. Community Manager Community Manager (0 points)

    Hi David,

     

    Just sent an email to the address associated with NancySB. I can follow up with you there.

     

    Thanks!

    -Matt K.

  • ClayG Level 4 Level 4 (1,415 points)

    I'm sure Matt will get this fixed for you but, for the benefit of others having issues, I thought I'd share how my account problem got fixed. It turns out that the source of the problem was that my two Apple IDs had the same email address listed as the "primary email address."

     

    If you have more than one Apple ID with the same email (I'm not talking about the ID, but the "primary email address"), try changing them so they're different. This may very well fix your login problems.

  • NancySB Level 1 Level 1 (0 points)

    Thank you ClayG. I only have one Apple ID that is also my email address... but this may well help others.

  • NancySB Level 1 Level 1 (0 points)

    Hi Matt,

     

    I sent you the information you requested directly via my reply to your email... thanks in advance for helping.

     

    David

  • majorfromhouston Calculating status...

    I had to create a new account because I kept getting the error message after the forums were updated. I have been sending messages for two weeks, but never got a reply. 

  • Matt K. Community Manager Community Manager (2,380 points)

    Hi majorfromhouston,

     

    I have reached out to your email that you have associated with "majorfromhouston."

     

    -Matt K.

  • RD3587 Calculating status...

    So, I have two Apple ID's...  One allows me to log into the new Communities the other does not.  The one that does not is actually a MobileMe account.  The one that does allow me to log in is a educational email address.  Why can I log in with one but not the other?  I want the other one deleted and the MobileMe one to access the support groups.  Both have separate primary email addresses.

  • Alin S Calculating status...

    Hey Matt K can you please E-Mail me some help in regards to restoring normal functionality. apparently there are two apple IDs one that is so old i couldn't remember the password or birthdate to sign up with it to save it and well you get the picture. I had to use an alternative E-Mail to get this working and this alternative E-Mail is not my primary email. Can you please help me sort out this Account Dueling that is going on?

     

    I need someone to delete the depreciated Apple ID

  • chrisiam Calculating status...

    Hey folks- I'm having the same login problem as some others. I just posted this today. Some folks have been trying to help, but nothing successful thus far. Here's the link to the thread, or you can just read my post below. Any help would be much appreciated!

     

    https://discussions.apple.com/thread/3031103?tstart=0

     

    When logged in as myself, I cannot get on to Apple Support Communities. Every time I go there, I get the "We'll be Right Back" message. However, this only seems to happen when logged in as me. I had to log on to my wife's account to ask this question and, as you can see, it works just fine.

     

    In both instances I am using the same computer (iMac 27" i7 running  OSX 10.6.7) and the same browser (Safari).

     

    Very odd. Please help if you can!

  • Alin S Level 1 Level 1 (0 points)

    Hey chrisiam, it appears that many people are waiting in this thread for Matt K to get around and help out

     

    Suggestion, maybe Matt K and the Apple Community Crew should make a thread thats like a sticky on other forums for Login Trouble.

     

    Also what happened to all of my posts, I am guessing they got obliterated when the old forum went belly up?

     

    Any help will be much appreciated Matt K / Community Crew

  • Alin S Level 1 Level 1 (0 points)

    IN reply to myself NO my posts did not get obliterated somehow the forum made a new account for me, this is a big messy mess. I won't be posting until I hear from Matt K or a Community Representative so I can get all my posts and my 'old' profile back!


    Thanks

  • brendamcj Calculating status...

    Matt...sorry to bother you, but I have the same problem as everyone else here...unable to sign into the new communities with my longstanding Apple ID and no response from filling out the form that somes up when trying to sign in.  I signed in just now using my wife's Apple ID (which worked just fine for some reason...and we both use our email addresses as Apple IDs). 

     

    If you could contact me via the email address that is associated with this account (brendamcj) I'll give you my Apple ID so you can reset things.  Many, many thanks.

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