marlenefrommontreal

Q: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more.  Itunes starts but before anything loads a window pops up saying that the prograam has encountered a problem and shuts down.

I've tried uninstall/reinstalling it, disabling bonjour and the icuuc40 swap out to the older version but nothing has worked, yesterday I upgraded to 10.2.2 and still nothing.  I haven't been able to open itunes for about a month now without it crashing.

Windows Vista

Posted on Apr 20, 2011 6:31 AM

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Q: I recently updated to vista service pack 2 and I updated to itunes 10.2.1 and ever since I did that my itunes won't open any more. ... more

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  • by marlenefrommontreal,

    marlenefrommontreal marlenefrommontreal Apr 23, 2011 7:54 PM in response to sc2012rebel
    Level 1 (0 points)
    Apr 23, 2011 7:54 PM in response to sc2012rebel

    I agree with you but in the end microsoft isn't made to be compatable with itunes but I believe I specifically downloaded a version of itunes meant to be compatable with vista, so I blame this one on apple having compatibilities issues and not windows.  Hopefully, I'll figure out a way to fix this problem without having to make an investment in windows 7.

  • by sc2012rebel,

    sc2012rebel sc2012rebel Apr 23, 2011 8:06 PM in response to marlenefrommontreal
    Level 1 (0 points)
    Apr 23, 2011 8:06 PM in response to marlenefrommontreal

    well ever sence i have swiched to windows seven i havent had a single problem nock on wood lol bu i mean if u got it working then good just giving my thought lol

  • by marlenefrommontreal,

    marlenefrommontreal marlenefrommontreal Apr 23, 2011 8:19 PM in response to b noir
    Level 1 (0 points)
    Apr 23, 2011 8:19 PM in response to b noir

    still not working...

  • by b noir,

    b noir b noir Apr 23, 2011 8:40 PM in response to marlenefrommontreal
    Level 9 (72,124 points)
    Apr 23, 2011 8:40 PM in response to marlenefrommontreal

    Is it still an "iTunes has stopped working" message, marlene?

     

    If so, could you post the contents of the latest problem report for the error, please?

  • by sc2012rebel,

    sc2012rebel sc2012rebel Apr 23, 2011 8:58 PM in response to marlenefrommontreal
    Level 1 (0 points)
    Apr 23, 2011 8:58 PM in response to marlenefrommontreal

    like i said the first time its vista my dad works on coms and the people ask him about it all the time for some reasion itunes is not compatible with windows vista just because it was the "dummy" operating system for windows 7

  • by marlenefrommontreal,

    marlenefrommontreal marlenefrommontreal Apr 25, 2011 5:46 PM in response to b noir
    Level 1 (0 points)
    Apr 25, 2011 5:46 PM in response to b noir

    Sure, looks like the same one to me

     

    roblem signature

    Problem Event Name:          APPCRASH

    Application Name:          iTunes.exe

    Application Version:          10.2.2.12

    Application Timestamp:          4da738b4

    Fault Module Name:          WebKit.dll

    Fault Module Version:          5.33.21.1

    Fault Module Timestamp:          4d87e897

    Exception Code:          c000008e

    Exception Offset:          00522669

    OS Version:          6.0.6002.2.2.0.768.3

    Locale ID:          4105

    Additional Information 1:          fd00

    Additional Information 2:          ea6f5fe8924aaa756324d57f87834160

    Additional Information 3:          fd00

    Additional Information 4:          ea6f5fe8924aaa756324d57f87834160

  • by b noir,

    b noir b noir Apr 27, 2011 8:46 PM in response to marlenefrommontreal
    Level 9 (72,124 points)
    Apr 27, 2011 8:46 PM in response to marlenefrommontreal

    Sorry about the delay, marlene. I've been brooding over what to try next.

     

    Let's throw a more old-fashioned sort of Apple Application Support and iTunes uninstall/reinstall procedure at this one, involving a few additional explicit precautions. Best to print off a copy of these instructions, because at one stage of proceedings you won't be able to use a web browser.

     

    The details of the procedure differ depending on whether you've got a 32-bit Vista or a 64-bit Vista. If you're unsure which variety you've got, see the following Microsoft document for advice on how to distinguish the two:

     

    32-bit and 64-bit Windows: frequently asked questions

     

    Preliminaries

     

    Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe (64-bit installer file) to your Hard drive. (Don't run the install on line, and don't start the uninstall just yet.)

     

    http://www.apple.com/itunes/download/

     

    Quit any recent version of the QuickTime Player, Safari for Windows and/or the MobileMe Control Panel for Windows if you have them installed and open. (They all use Apple Application Support, and may interfere with the AAS uninstall if they are open.)

     

    Uninstall Phase

     

    Head into your "Uninstall a program" control panel. Uninstall iTunes. Uninstall Apple Application Support.

     

    (From this point onwards, recent versions of QuickTime, Safari and the MobileMe Control panel will not launch, until we get AAS reinstalled by reinstalling iTunes.)

     

    Next we'll remove any left-over program files and folders.

     

    On a 32-bit system:

    In "Computer" open "Local Disk C:" (or whichever drive you have your program files installed on).

    Open the "Program Files" folder.

    Right-click on the "iTunes" folder (if it still exists) and select "Delete".

    Open the "Common Files" folder.

    Open the "Apple" folder.

    Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".

    Empty your Recycle Bin.


     

    On a 64-bit system:

    In "Computer" open "Local Disk C:" (or whichever drive you have your program files installed on).

    Open the "Program Files" folder.

    Right-click on the "iTunes" folder (if it still exists) and select "Delete".

    Go back into "Local Disk C:" (or whichever drive you have your program files installed on).

    Open the "Program Files (x86)" folder.

    Right-click on the "iTunes" folder (if it still exists) and select "Delete".

    Staying in the "Program Files (x86)" folder, open the "Common Files" folder.

    Open the "Apple" folder.

    Right-click on the "Apple Application Support" folder (if it still exists) and select "Delete".

    Empty your Recycle Bin.

     

    Reinstall Phase

     

    Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).

     

    Now start the reinstall by doubleclicking the iTunesSetup.exe or iTunes64Setup.exe file you downloaded earlier. (This should also reinstall Apple Application Support.)

     

    Reenable all security software prior to reconnecting to your network and/or the internet.

     

    Did the reinstall seem to go through properly? If so, does iTunes launch properly for you now?

  • by marlenefrommontreal,

    marlenefrommontreal marlenefrommontreal Apr 29, 2011 5:58 PM in response to b noir
    Level 1 (0 points)
    Apr 29, 2011 5:58 PM in response to b noir

    I did everything you said and it actually started up!  Then I restarted the computer and restarted my internet connection and itunes started crashing again with the same apple application support problem.

  • by b noir,

    b noir b noir Apr 29, 2011 6:07 PM in response to marlenefrommontreal
    Level 9 (72,124 points)
    Apr 29, 2011 6:07 PM in response to marlenefrommontreal
    Then I restarted the computer and restarted my internet connection and itunes started crashing again with the same apple application support problem.

     

    Good gracious. That's a twist that I wasn't expecting.

     

    Can you check something else for me please, marlene?

     

    Restart the PC, disconnect from the internet again, disable all security software again. Try launching iTunes. Does it launch again?

     

    If so, quit iTunes. Reenable all your security software, but don't reconnect to the internet. Try launching iTunes.

     

    Do we get the error then?

     

    (Trying to work out if it's an issue with your internet connection or your security software that is causing the grief here.)

  • by marlenefrommontreal,

    marlenefrommontreal marlenefrommontreal Apr 29, 2011 7:47 PM in response to b noir
    Level 1 (0 points)
    Apr 29, 2011 7:47 PM in response to b noir

    Ok, that one I can definitely answer, it's an internet issue because I never reinstated the firewalls.  Just to make sure I disabled the internet again and it opened up again.  We're actually getting close! Thanks!

  • by b noir,

    b noir b noir Apr 29, 2011 8:21 PM in response to marlenefrommontreal
    Level 9 (72,124 points)
    Apr 29, 2011 8:21 PM in response to marlenefrommontreal

    Crikey.

     

    Okay ... how are you connecting to the Internet, marlene?

     

    For example, once upon a time, my Lenovo T61 was connecting wirelessly to a LinkSys WRT54G wireless router that was plugged into a Dynalink ASDL modem.

     

    What sort of setup do you (currently) have?

  • by marlenefrommontreal,

    marlenefrommontreal marlenefrommontreal May 1, 2011 5:24 AM in response to b noir
    Level 1 (0 points)
    May 1, 2011 5:24 AM in response to b noir

    I have a scientific atlantic dsl modem with a cisco es3000 router

  • by b noir,

    b noir b noir May 1, 2011 1:22 PM in response to marlenefrommontreal
    Level 9 (72,124 points)
    May 1, 2011 1:22 PM in response to marlenefrommontreal

    Okay ... we'd first better just check to see if "power cycling" (switching on and off) everything in the chain helps.

     

    When switching off, work "towards the wall". Start by shutting down (not restarting) the PC. Next, shut down the router. Next, shut down the modem.

     

    Wait a few minutes. Then work back "away from the wall". Switch on the modem. wait a few minutes and switch on the router. Wait a few minutes and then start the PC.

     

    Try another iTunes launch (while connected to the internet). Do we still get the error, or does she launch properly this time?

  • by ra1larsen,

    ra1larsen ra1larsen May 2, 2011 12:02 AM in response to marlenefrommontreal
    Level 1 (0 points)
    May 2, 2011 12:02 AM in response to marlenefrommontreal

    B noir is providing Great help. All I have to say is iTunes will work with Vista I have been running it since I got my iPhone in 2009. We do have to go through hoops though but, only with some Versions of iTunes. I had major problem in 2009 which Apple fixed with iTunes updates (upgrades?) months later. All was good until 10.2. came out. Issue was with Apple Mobile Support Device. You are not there so i hope you do not have the issue. Routers can create their own problems get over that and move on Best of Luck and B Noir You are a major help on this site, we all thank you!

  • by marlenefrommontreal,

    marlenefrommontreal marlenefrommontreal May 3, 2011 5:48 PM in response to b noir
    Level 1 (0 points)
    May 3, 2011 5:48 PM in response to b noir

    Ok I tried what you said and my itunes is still crashing.

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