DrNoir
Level 1 (17 points)

Q: Your Apple ID has been disabled!?

After I had to change my cc# due to a security breach, I can't down load new apps or update the old ones. I am logged onto iTunes, and apple with the new info, but iPad says- "your apple I D. has been disabled." yikes!

Any thoughts?

Thanks!

IPad, iOS 4

Posted on Jan 20, 2011 7:16 PM

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DrNoir

Q: Your Apple ID has been disabled!?

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  • Helpful answers

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  • by Vinmar,

    Vinmar Vinmar Jan 20, 2011 8:55 PM in response to DrNoir
    Level 1 (85 points)
    Jan 20, 2011 8:55 PM in response to DrNoir
    Have you tried the steps listed at http://support.apple.com/kb/TS2446 to re-enable your Apple ID?

    If that doesn't work, there's a link at the bottom of the page to contact Apple support.

    Good luck.

  • by rcassidy,

    rcassidy rcassidy Jan 22, 2011 11:26 PM in response to DrNoir
    Level 1 (0 points)
    Jan 22, 2011 11:26 PM in response to DrNoir
    I have the exact same problem....I'm really getting ****** off about this

  • by Chris CA,

    Chris CA Chris CA Jan 23, 2011 1:14 AM in response to rcassidy
    Level 9 (79,458 points)
    iPhone
    Jan 23, 2011 1:14 AM in response to rcassidy
    So you simply post and complain? Did you follow the intructions above?

  • by CaptOzone,Helpful

    CaptOzone CaptOzone Feb 8, 2011 3:52 AM in response to Chris CA
    Level 1 (5 points)
    Feb 8, 2011 3:52 AM in response to Chris CA
    I don't see where he is complaining. He stated the the error was "Your Apple ID has been disabled" NOT "Your Apple ID has been disabled for security reasons" - they are two different errors. I too am getting the "Your Apple ID has been disabled" error, and resetting the password won't work because it is not an error of too many failed logins. I can access all of my Apple accounts, and have no problems, but I cannot buy or updates Apps. There is no reason for this; I have not had CC issues, I do not have too many devices on the account ID - I just started getting this error. I HAVE followed the directions given for the security issue and no joy. I HAVE sent Apple support and email with the issue and no joy. And now I AM COMPLAINING because I can't buy or update apps through no fault of mine and Apple is unresponsive to the issue that many seem to be having. Apple does not even have the decency to send you an email stating why the ID is disabled.

  • by ramtops,

    ramtops ramtops Feb 8, 2011 9:04 AM in response to CaptOzone
    Level 1 (0 points)
    Feb 8, 2011 9:04 AM in response to CaptOzone
    I have exactly the same problem. There's no odd activity on the bank account associated with the account, the iPhone is not jailbroken, I've reset the password.

    I can update account details, but I can't download any apps - no new Angry Birds [sob]. I've mailed Apple support, but Googling indicates that loads of people have the same issue

  • by rongenre,

    rongenre rongenre Feb 8, 2011 10:55 AM in response to ramtops
    Level 1 (0 points)
    Feb 8, 2011 10:55 AM in response to ramtops
    I'm getting the same problem. I emailed apple support and hopefully things will get fixed.

  • by Chris CA,

    Chris CA Chris CA Feb 8, 2011 11:07 AM in response to CaptOzone
    Level 9 (79,458 points)
    iPhone
    Feb 8, 2011 11:07 AM in response to CaptOzone
    I don't see where he is complaining.

    Really? "+I'm really getting **** off about this+" sounds exactly like a compaint.
    He stated the the error was "Your Apple ID has been disabled" NOT "Your Apple ID has been disabled for security reasons" -

    To be correct, no he didn't.
    rcassidy wrote, "I have the exact same problem....I'm really getting **** off about this"
    I HAVE sent Apple support and email with the issue and no joy

    Meaning you have not received a response or their resonse did not fix the issue?
    Either way, if no response after 48 hours, reply to their email (or send a new one if they have not responded).

  • by destro403,

    destro403 destro403 Feb 9, 2011 5:13 PM in response to DrNoir
    Level 1 (0 points)
    Feb 9, 2011 5:13 PM in response to DrNoir
    @Chris, do you only post to NOT be of help and to talk down to people?

    Has anyone had any luck? Ive been having this issue for a while now as well. I spoke via email to one rep who asked me to confirm info in my acct. I did and he replied with a "we'll investigate" and the next day I got an email from a supervisor saying the same. Haven't heard back since Saturday and replied again yesterday. Will post up if I learn more.

  • by Chris CA,

    Chris CA Chris CA Feb 9, 2011 5:28 PM in response to destro403
    Level 9 (79,458 points)
    iPhone
    Feb 9, 2011 5:28 PM in response to destro403
    I asked if the user had followed any instructions since all he did was complain. No "talking down" to anyone.
    Not gonna get any help unless you explain what the problem is and what you have already tried to do to resolve the issue.

  • by ramtops,

    ramtops ramtops Feb 9, 2011 10:34 PM in response to destro403
    Level 1 (0 points)
    Feb 9, 2011 10:34 PM in response to destro403
    I mailed support with this issue, got a holding response, and then in less than 24 hours, got a reply that said:

    "My name is Max and I am happy to assist you today. I wanted to let you know that your account is enabled.

    Please let me know if you have any further questions or concerns regarding the issue, and I would be happy to help. Thanks for choosing Itunes for your digital media needs and have a wonderful night!"

    And it is fixed, but no explanation, no apology. I'm unimpressed with that.

  • by aohus,

    aohus aohus Apr 29, 2011 2:54 PM in response to DrNoir
    Level 1 (0 points)
    Apr 29, 2011 2:54 PM in response to DrNoir

    Its been over 24 hours and they have yet to fix my Apple ID account.

     

    I'm quite disappointed in how Apple is handling this issue. They disable my account after it got hacked, and my cc# was exposed to hackers. How could Apple drop the ball on this?

     

    I called Apple support and they escalated the issue, but said it could take at minimum 1 week to resolve. Seriously? Just for them to enable my account? I'm beyond teed.

     

    Please fix this. Otherwise I will have to return my Apple products. I'm starting to lose trust in Apple's ability to protect consumers.

  • by aohus,

    aohus aohus Apr 29, 2011 3:09 PM in response to Carolyn Samit
    Level 1 (0 points)
    Apr 29, 2011 3:09 PM in response to Carolyn Samit

    Thats not the same issue. Reading the thread would help Carolyn...

     

    The issue is 'Your Apple ID has been Disabled," and not the same issue you linked in your post.

     

    My account was hacked into and fraudulent charges were made with my Apple ID account.

     

    I called Apple support and they said it would take at minimum a WEEK to resolve the issue. How can it take one week to just re-enable my Apple ID account? I'm beyond disappointed at this point...

  • by Chris CA,

    Chris CA Chris CA Apr 29, 2011 4:38 PM in response to DrNoir
    Level 9 (79,458 points)
    iPhone
    Apr 29, 2011 4:38 PM in response to DrNoir

    DrNoir wrote:

    I called Apple support and they said it would take at minimum a WEEK to resolve the issue. How can it take one week to just re-enable my Apple ID account? I'm beyond disappointed at this point...

    Most likely because they need to do a bit of investigation in to what happened and how it happened.

    Surely, you don expect them to simply re-enable your account after someone go into it without doing some fact finding? Now that would be irresponsible.

    They disable my account after it got hacked, and my cc# was exposed to hackers.

    Extremely doubtful your CC # was compromised. When viewing the iTunes account info, only the last 4 digits are viewable, even by you.

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