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iPhone 4 Replacement Help

110670 Views 105 Replies Latest reply: Mar 17, 2014 3:49 PM by Chris CA RSS
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xlxleonxlx Level 1 Level 1 (0 points)
Currently Being Moderated
May 2, 2011 2:30 AM

I have a black iPhone 4 and i have some problems with it so i rang apple and they said that they are hardware problems and to take it to a apple store and they should replace it. I just wanted to know if i will get a brand new replacement becuase my problems are MAJOR, and if they will replace my black iPhone with a white one? Has anyone done this with the iphone 4 or a previous iPhone?

Thanks,

iPhone 4, iOS 4.3.1
  • gdgmacguy Level 6 Level 6 (18,405 points)
    Currently Being Moderated
    May 2, 2011 9:52 AM (in response to xlxleonxlx)

    You will get a replacement phone, but it will likely be a refurbished one.  It will NOT be replaced with a white phone. 

  • trails247 Level 1 Level 1 (30 points)
    Currently Being Moderated
    May 2, 2011 11:48 AM (in response to xlxleonxlx)

    I had my original iPhone 4 black replaced. they give you another new one. I don't know about the exchange for white. You will have to ask. Also.. why the

     

    big typing???

     

  • Kwopau Level 4 Level 4 (1,725 points)
    Currently Being Moderated
    May 2, 2011 6:04 PM (in response to xlxleonxlx)

    Write it in a normal font.

     

    If you go to the Apple store and they determine that there is a fault in your device, they will most definitely replace you a replacement phone. There is no way to tell whether they are brand new or refurbish. Technically you really can't tell a difference between a brand new phone and a refurbish and they are much a like. You will never receive a replacement phone that has scratches or dints on them. Even Refurbs are clean. They install new glass, new battery and new stainless steel. Also all replacement phones are checked and tested thoroughly to ensure that all part is working before giving it out as a replacement phone. Brand new ones are hit or miss.

     

    And to answer your other part...No Apple will not exchange from a Black iphone to White iPhone. If you want white iphone, you will have to purchase it again.

  • gnetcupcake Level 1 Level 1 (25 points)
    Currently Being Moderated
    May 2, 2011 6:10 PM (in response to xlxleonxlx)

    there's no other way to tell if it's a brand new phone or refurbished phone that you can get but definitely it's a good working phone. They can only replaced your phone with the same color, capacity / gb.

  • BexieWings Level 1 Level 1 (85 points)
    Currently Being Moderated
    May 2, 2011 7:27 PM (in response to xlxleonxlx)

    When you take the iPhone in to the Apple Retail Store for service they will first do an assessment on the iPhone (if there is any evidence of accidental/liquid damage there will be a charge - but they will tell you first).

     

    When it comes to the actual replacement it will most likely be a remanufactured unit. But you will not be able to tell the difference between a brand new one and a remanufactured one. The battery, screen and case are all new. It just the internal components that they keep using.

     

    You will not however be able to exchange it for a white iPhone.

  • TaylorN90 Level 3 Level 3 (635 points)
    Currently Being Moderated
    May 3, 2011 12:14 AM (in response to xlxleonxlx)

    Hi

     

    Apple has no obligation whatsoever to replace the phone for you, they simply need to repair it. But they choose to replace it, because its easier, quicker, and cheaper.

     

    There is nothing wrong with a refurbed phone anyway, I have one - works find

     

  • Korthal Level 2 Level 2 (180 points)
    Currently Being Moderated
    May 3, 2011 12:20 AM (in response to xlxleonxlx)

    You can only ask. Though I can guarantee 99% of immediate replacements in an ARS are refurbished units. The only reason I can see you receiving a brand new replacement is if it was faulty within the 14 day return policy timeframe. Outside of that it will be a repair option (or replacement with a refurbished unit).

     

    For the record, there is nothing wrong with refurbished units.

  • Korthal Level 2 Level 2 (180 points)
    Currently Being Moderated
    May 3, 2011 12:55 AM (in response to xlxleonxlx)

    Because there is nothing wrong with a refurbished phone? As I said, if you're within the 14 day return policy time you may get a replacement. If you are not, then it will be a repair option, if you dont want the refurbished unit then you can just as easily get the phone repaired which will take longer.

     

    Apple don't just hand out new phones willy nilly because there was an issue previously, I can't think of any company that does...

  • Korthal Level 2 Level 2 (180 points)
    Currently Being Moderated
    May 3, 2011 1:06 AM (in response to xlxleonxlx)

    So opt for the repair option if you do not want a refurbished phone. That's the repair policy as it has always been... And it's a much better policy than other companies have.

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