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Slow, slow, slow...unacceptably slow

4216 Views 14 Replies Latest reply: May 8, 2012 5:10 PM by fluxgirl RSS Branched to a new discussion.
PuppyDogMom Level 1 Level 1 (15 points)
Currently Being Moderated
May 3, 2011 3:59 PM

I have a MBP.  It's my first experience with a Mac...all my other laptops have been HP's using one form of Windows or another.  I have never had such a morbidly slow internet experience. I have other computers using the same access.  No problem there.  So why is this rather expensive laptop computer acting like the tortoise?

 

I don't know ping stuff or other technical things.  What I do know is very simple:  I paid a lot of money for something that I'm close to throwing across the room.  And it's not a padded room...yet!

Macbook Pro, Mac OS X (10.6)
  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    May 3, 2011 5:27 PM (in response to PuppyDogMom)

    Mac OS X (10.6)

     

    You need to update your OS to the latest version of Snow Leopard by checking "Software Update."

    After the installation repair permissions & restart your computer.  Instructions are in the Mac OS menu.

     

    Regarding your slow internet, need more details from you:

    How are you connected?  Router?  Ethernet?  Wifi?  DSL?  Cable?

    Once we have the answer to the above, the knowledgeable users here will be able to help.

     

     

     

     

     

     

     

     

     

     

    /___sbsstatic___/migration-images/151/15127370-1.gif/___sbsstatic___/migration-images/151/15127370-2.jpg

     

    MacBook Pro, Mac OS X (10.6.7), Original MBP (2/2008)
  • fluxgirl Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 3, 2011 6:47 PM (in response to PuppyDogMom)

    I have to agree with you PDM!! I have a mid 2009 13" MacBook Pro....at first, it was lightning fast...then I installed Snow Leopard...slower....and slower.....now, my ancient Dell Inspiron 8100 is faster!!!

     

    Yes, I contacted apple, yes they taught me how to clean out the caches and repair permissions...just a few weeks ago. But...I see the beach ball, no matter what. I just tried to wish a friend a happy birthday on Facebook...forget it, it wouldn't go through. My net connection according to Speedtest is a ping of 11ms, 7.16 Mbps download, and 3.76 Mbps upload.

  • Baby Boomer (USofA) Level 9 Level 9 (55,540 points)
    Currently Being Moderated
    May 3, 2011 6:57 PM (in response to fluxgirl)
    Yes, I contacted apple, yes they taught me how to clean out the caches and repair permissions...just a few weeks ago. But...I see the beach ball, no matter what.

     

    Then you need to re-contact tech support (especially if you have AppleCare) to let them know the matter has not been resolved.

     

     

     

     

     

     

     

     

     

     

     

    /___sbsstatic___/migration-images/151/15127906-1.gif/___sbsstatic___/migration-images/151/15127906-2.jpg

     

    MacBook Pro, Mac OS X (10.6.7), Original MBP (2/2008)
  • Linc Davis Level 10 Level 10 (107,390 points)
    Currently Being Moderated
    May 3, 2011 6:58 PM (in response to PuppyDogMom)

    Please reboot in safe mode (shift key held down at startup.) Is there any improvement?

  • fluxgirl Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 3, 2011 8:27 PM (in response to Linc Davis)

    Yikes! I thought that destroyed it!

     

    It finally restarted, and I went to Facebook as a test. Beach Ball for 25 minutes. A new record. It was very very slow to come back to life after I force quit it (to end the Beach Ball, or it would have gone on forever) by pressing the power button and holding.

  • Linc Davis Level 10 Level 10 (107,390 points)
    Currently Being Moderated
    May 3, 2011 8:37 PM (in response to fluxgirl)

    The fact that you have the same issue while running in safe mode rules out third-party software as the cause.

     

    Please back up all your data if you haven't already done so.

     

    Boot from the installation disc that came with the machine by inserting it, rebooting, and holding down the C key until the Apple logo appears. From the Utilities menu, launch Disk Utility, select your startup volume, and run "Repair Disk" (not "Repair Permissions"). If any problems with the volume are reported, run it again until the volume is clean.

     

    Next, run the Installer. Your data will be undisturbed, unless something goes wrong -- and in that case, you have backups.

     

    After rebooting, run Software Update to bring the system up to date. You may have to run it more than once to accomplish this.

     

    If, after all this, you still have the slowness issue, then the machine needs warranty service. Take it to an Apple Store or other authorized service outlet.

  • Will the IT Guy Calculating status...
    Currently Being Moderated
    May 3, 2011 8:41 PM (in response to fluxgirl)

    That ***** that your experiences have been so terrible lately.

     

    Your speed tests and internet experience sure aren't matching.  On the internet side, have you tried a different browser to see if you get the same result?  You might want to make sure any additional third party technologies are updated, Adobe Flash for example.  Not sure you'd experience what you have from something like that.

     

    You may want to run Disk Utility to make sure your HD is okay as well.  Just in case its something thats related to maybe a bad sector?  Not sure if you happen to know any techs or not, but having your machine tested to make sure your RAM is okay as well?  Anything that may cause a long lag like that sure seems to add up to more than just running Softare Updates, IMHO that is.

  • fluxgirl Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 4, 2011 4:31 AM (in response to Linc Davis)

    OK, I"m going to have to perform a back up this evening then. Is there an easy way to do that on a Mac, by which I mean, just a program that will write it to discs?

     

    I did turn it off overnight, and on again this morning. It seems a bit faster, but I have seen the beachball a couple times.

     

    I should mention this has 2 GB memory.

     

    Thanks to you and Will for helping me with that.

     

    PDM, you should go to Speedtest.com and do the test on your machine.

  • Linc Davis Level 10 Level 10 (107,390 points)
    Currently Being Moderated
    May 4, 2011 5:28 AM (in response to fluxgirl)

    OK, I"m going to have to perform a back up this evening then. Is there an easy way to do that on a Mac, by which I mean, just a program that will write it to discs?

     

    The built-in backup software is Time Machine. It works with mass-storage devices such as external hard drives. To set it up, all you have to do is enable it in System Preferences and choose a volume to back up to. If you mean you want to back up to a series of optical discs, it won't do that and I can't recommend any way of doing it.

     

    Frankly, I'm concerned that you don't seem to have any backups at all yet. Backing up is not optional. If you don't do it, you're certain to lose every bit of data you have eventually.

  • CMCSK Level 6 Level 6 (10,200 points)
    Currently Being Moderated
    May 4, 2011 7:16 AM (in response to PuppyDogMom)

    PuppyDogMom wrote:

     

    I'm on a wireless network at home.

     

    System Preferences/Internet & Network/Network - Unlock the padlock

    Locations:  Automatic

    Highlight Airport

    Click the Assist Me button

    In the popup window click the Diagnostic button. 

     

     

    System Preferences/Network- Unlock padlock. 

    Highlight Airport. 

    Network Name-select your name. 

    Click on the Advanced button. 

    Airport/Preferred Networks-delete all that is not your network.

    Place a check mark next to "Remember networks this computer has joined." 

    Click the OK button and lock the padlock. 

    Restart your computer. 

     

    http://support.apple.com/kb/TS1920

     

    How to diagnose and resolve Wi-Fi slow-downs

  • neverhadamac Calculating status...
    Currently Being Moderated
    May 7, 2012 8:59 PM (in response to PuppyDogMom)

    I know this is like a year later, but it might help others reading this post. I tried virtually all the moves described in this discussion, except for the more sofisticated stuff that required backup because I have never had a mac and you get the picture... nothing worked. Then I found this video online and it works like magic. Check it out!

     

    http://www.youtube.com/watch?v=onXAdPa-KiA

     

    I have no idea why this works, but it does, and to a newby like me that's what matters! If anyone knows why it works I would be interested in learning because it is so great sometimes I wonder if I am not doing more damage long term.

     

    Thanks!

  • fluxgirl Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 8, 2012 5:10 PM (in response to neverhadamac)

    My MacBook Pro is still slow, I downloaded Onyx to see if that would help, but really need to get a Time Machine to perform a secure backup before I go any further with experiments with that software. I'll be calling Apple support yet again about this.

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