5 Replies Latest reply: May 4, 2011 7:41 AM by kae
matthew shorter Level 1 Level 1 (15 points)

I use an HP PSC1600 printer/scanner. Recently I had to reinstall my OS, and today I tried to scan for the first time since doing so. The scanner didn't work, and unfortunately I went on the wrong route to try to fix it. Instead of the usual 'keep on trying till it works', I tried reinstalling the software from the HP disks that came with the printer. After setup had repeatedly failed, I found some online help on the HP website that advised uninstalling all HP software and emptying trash. I did so, and in the process I also had to go into Activity Monitor and quit some HP processes that were running, and restart.

Having done all this, I tried again to reinstall the software from the disk. After that didn't work again, I took a closer look at HP support and found that the software is not supported by Snow Leopard, but that the drivers that come bundled and through Software Update do. Unfortunately Software Update doesn't find any new software, and now printing has also stopped working for me as well as scanning. I would be grateful for any advice as to how I can get things back to the status quo ante.

Thanks in advance

PowerBook G4 1.67GHz, Mac OS X (10.6.7)