Callie3

Q: Failed Software Update

I did a software upgrade and got a message saying that it failed. When the Mac restarted the dock is gone along with other things like the left hand column on the hard drive (network, documents, music, etc). When I try to login as under the administrator account, it is just a blue screen that comes up.

iBook G4, Mac OS X (10.4.4)

Posted on May 3, 2011 4:09 PM

Close

Q: Failed Software Update

  • All replies
  • Helpful answers

Previous Page 2
  • by Enrico CHP,

    Enrico CHP Enrico CHP May 5, 2011 3:23 PM in response to Ronda Wilson
    Level 1 (50 points)
    May 5, 2011 3:23 PM in response to Ronda Wilson

    I'd download a 10.4.11 combo update from Apple, then boot from an external HD (your old backup may be just fine) and apply the update to your iBook's disk...

  • by Callie3,

    Callie3 Callie3 May 6, 2011 4:51 PM in response to Ronda Wilson
    Level 1 (0 points)
    May 6, 2011 4:51 PM in response to Ronda Wilson

    Are there more detailed instructions anywhere on how to do this exactly?

  • by Ronda Wilson,

    Ronda Wilson Ronda Wilson May 6, 2011 9:49 PM in response to Callie3
    Level 8 (41,547 points)
    May 6, 2011 9:49 PM in response to Callie3

    The download:

     

    http://support.apple.com/kb/DL170

     

    Do you have a backup on an external hard drive? If so, turn off the computer. Connect the hard drive to the iBook with the cable you used to make the backup. Turn on the hard drive. Start up the computer, holding down the Option key as the startup chime is ending. This will take you to Startup Manager, and should allow you to select the external hard drive to start up from.

     

    Once you're started up from the external drive, download the Mac OS X 10.4.11 Combo Update from the above download link. Once downloaded, it will give you the option of which hard drive you want to install it on. Choose the internal hard drive. Once it's installed, go to System Preferences > Startup Disk, choose the internal hard drive as your startup disk and restart.

     

    If this works and you are now started up from the internal hard drive, then go to Applications > Disk Utility and Repair Permissions on the internal hard drive.

     

    Go to the Finder and click on the external hard drive to highlight it. Use the key combination Command + e to eject the external hard drive before removing the cable and turning off the hard drive. Do not disconnect the external hard drive without ejecting it properly or you may damage it and/or the installation on it.

  • by Callie3,

    Callie3 Callie3 May 7, 2011 2:15 AM in response to Ronda Wilson
    Level 1 (0 points)
    May 7, 2011 2:15 AM in response to Ronda Wilson

    Yes my backup hard drive is an external. I will try this process.

Previous Page 2