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Urgent help needed with iPhoto/pdf preview for book order - mysterious pixelated areas show on PDF but not in iPhoto

6282 Views 61 Replies Latest reply: Nov 15, 2012 2:21 PM by erimik RSS
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JupiterB Calculating status...
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May 6, 2011 10:22 PM

Hello. I ordered an iPhoto book last week to give to my parents for their 50th wedding anniversary. Tonight, I just checked on the order status and found that my book is cancelled. I received no notification about it, and all I could do was fill out the online form, so customer service will get back to me on Monday via email (if I'm lucky...). There is no telephone number for me to call about this. I decided I'd best do some searching to try to figure out what had happened.


I had thought that the preview I saw in iPhoto was the preview of the book. I found out I was wrong. So I created a PDF preview of the book and found some craziness that I don't understand. In iPhoto (and any other program, i.e. PhotoShop), my photos are fine. They are mostly TIFF format and high resolution with a few high res JPEGs. However, when I view the PDF, there is a band of black and white pixelation about 1/2-inch across the bottom of some pages - not all. The photos in that area are messed up in that band zone. The other photos are totally unaffected. This affects both TIFF and JPEG photos, and both black and white and color.


Has anyone else had this problem, and what was your solution? I would be extremely grateful to anyone for advice or information about this! The anniversary party is less than a week away and I'm beyond my limit of stress right now...

iBook, Mac OS X (10.6.7), 3.06 GHz Intel Core 2 Duo
  • LarryHN Level 9 Level 9 (55,060 points)

    How did you preview - the correct way is using this method - - and save the resulting PDF for reference - the delivered book will match it.



    This affects both TIFF and JPEG photos, and both black and white and color.


    What color profile are your photos? If they are not RGB (preferable sRGB) they will not work



    What image settings should I use when preparing my images for printing?
    Although iPhoto and Aperture accept other file formats, your images should be in JPEG/JPG file format for the best results when ordering photo products using iPhoto or Aperture. You can use an image editor to convert your image file into this common file format. Also, the image should be in RGB mode, not CMYK. There is no maximum size limit for image files, however larger files can take longer to transfer, and there is a greater chance the image might be corrupted during the transfer process. There is no benefit to submitting larger file sizes.




  • LarryHN Level 9 Level 9 (55,060 points)

    Preview will also show and let you change color profiles


    as to printing on Weekends - the FAQ references business days but I have had several printed and shipped on weekends in the past



  • LarryHN Level 9 Level 9 (55,060 points)

    In preview open a photo and under the tools menu ==> show inspector to see the current profile


    To change the profile under the tools menu ==> assign profile



  • Old Toad Level 10 Level 10 (113,450 points)

    Launch iPhoto with the Option key held down and create a new library.  Import enough photos for a book (use some of those in the current book) create a new book and preview as a PDF.  If you don't see the problem then it's limited to your library which may be damaged.  If that's the case make a temporary, duplicate copy of the library and try the two fixes below in order as needed:


    Fix #1


    1 - delete  the iPhoto preference file,, that resides in your Home/Library/Preferences folder. 

    2 - delete iPhoto's cache file, Cache.db, that is located in your Home/Library/Caches/ folder. 

    3 - reboot, launch iPhoto and try again.


    NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding the the Option key.  You'll also have to reset the iPhoto's various preferences.


    Fix #2


    Launch iPhoto with the Command+Option keys depressed and follow the instructions to rebuild the library.


    Select the options identified in the screenshot and the option to rebuild the small thumbnails.


    Click to view full size


    If you get the same problem in the test library then log into another user account on your Mac, create a test library and try it there.  If the problem shows up there a reinstall of iPhoto is indicated.  To do so you'll have to delete the current application and all files with "iPhoto" in the file name with either a .PKG or .BOM extension that reside in the HD/Library/Receipts folder and from the /var/db/receipts/  folder,


    Click to view full size


    If you don't encounter the problem in the other user account then it's something in your account that's the culprit. Post back with the results.



    iLife 11, Mac OS X (10.6.7), 3Ghz iMac, 2.16 Ghz MBP, iPad 3G
  • LarryHN Level 9 Level 9 (55,060 points)

    It really does not matter - but you can just mark Old Toad as teh solution which will credit him and close the thread


  • Old Toad Level 10 Level 10 (113,450 points)

    What theme was giving you the problems?  Others might like to know if they run into a similar situation.


    And don't worry about the credit.  Just glad you've got the problem in hand.

  • Old Toad Level 10 Level 10 (113,450 points)

    There has to be something unique about your Mac or just your account, that is incompatible with iPhoto 11.  Others are using it without issues.

  • krysta from albany Calculating status...

    OMG - I have had the exact same problem!!!!!    SO annouying

  • richarddane Calculating status...

    I have a very similar problem. I have installed Snow Lepard recently and iLife 11. It is the first time I have created a photobook. I created it no problem, ordered it no problem, but didn't realise I had to preview it before sending it so uploaded it anyway. Apple cancelled my order a few days later due to the quality, see below:


    Screen shot 2011-05-20 at 20.59.23.png


    The dust cover and cover look fine but the rest of the 30 odd pages have this all over them. I've done a software update so everything is up to date. The theme is photo essay I believe.


    I have plenty of memory and hard drive space, its an intel 2gig processor so doubt its lack of power. The images are rgb jpegs created in photoshop. I'm just changing the theme now and creating a preview to see if it makes a still the same using a the picture book theme. I'll try another....YYYYEEEESSSSS!!!!! I changed it to modern lines theme and the preview is perfect!


    folio, picture book and photo essay don't work for me!

  • Old Toad Level 10 Level 10 (113,450 points)

    Did you try switching back to the original theme after going to the Modern Lines theme so see if the problem persisted?


    To determine if it's a theme issue and not a library issue launch iPhoto with the Option key held down and create a new, test library.  Import some photos and create a book with the theme that gave you problems previously.  Then do a preview and see if you get the same image degradation.


    Message was edited by: Old Toad

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