bossjock77

Q: FCS 6 Compressor / Qmaster Issue (with QuickCluster)

I currently have a Mac Pro on the bench running OSX 10.5.8 and FCS 6.  All current updates installed.  Qmaster is set up with a QuickCluster, using 8 instances for all 4 cores on both CPUs.  4 GB of RAM.  Using droplet to compress MOV files.

 

After dropping MOV file into droplet for compression, Qmaster status shows that certain instances are not connecting (by indicating red next to listed instance), followed by the infamous 3x crash service down error message.  Has been an ongoing issue for several weeks.

 

I have attempted troubleshooting by recreating droplets, reinstalling Qmaster and Compressor, reinstalling FCS 6, and finally reinstalling OSX and starting from scratch.  I'm at a loss on what to do next.

 

Has anyone else had a similar issue... and how did you manage to get it resolved?  I'm at the point of pulling my hair out... and I don't have much left at this point.  :-P

Final Cut Pro 6, Mac OS X (10.5.8), 2 Quad Core Xeon CPUs (Harpertown)

Posted on May 10, 2011 6:55 AM

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Q: FCS 6 Compressor / Qmaster Issue (with QuickCluster)

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  • by bossjock77,

    bossjock77 bossjock77 May 10, 2011 7:41 AM in response to bossjock77
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    May 10, 2011 7:41 AM in response to bossjock77

    Don't know if this will help... but I've attached some pics that demonstrate the issue.

    IMAG0158.jpg

    IMAG0157.jpg

    Thanks!

  • by Michael Grenadier,

    Michael Grenadier Michael Grenadier May 10, 2011 8:30 AM in response to bossjock77
    Level 7 (20,362 points)
    Mac OS X
    May 10, 2011 8:30 AM in response to bossjock77

    My understanding is that you need to test how many instances work the best on your system.  On mine, without doing extensive testing I arrived at using 6 instances.  When I had more assigned, I had problems.

     

    Also, I find that to get this to work at all, I needed to open system preferences:  qmaster and stop and then restart sharing EVERY TIME I restarted the computer.

  • by bossjock77,

    bossjock77 bossjock77 May 10, 2011 8:36 AM in response to Michael Grenadier
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    May 10, 2011 8:36 AM in response to Michael Grenadier

    I've tried reducing the number of instances with no luck.  I've also had it set to use "This Computer" instead of the cluster, and it works... just very slooooooooowly.

     

    I'm beginning to think this might be a possible physical problem with this particular Mac.

  • by Michael Grenadier,

    Michael Grenadier Michael Grenadier May 10, 2011 8:41 AM in response to bossjock77
    Level 7 (20,362 points)
    Mac OS X
    May 10, 2011 8:41 AM in response to bossjock77

    You probably got an applecare dvd with your computer that includes techtoolpro.  This app will run hardware tests.  It will not always show problems with RAM.  Did you install any 3rd party RAM?  You might try pulling pairs of RAM to see if it's a problematic pair.  You might also try and create a new user account and see if that works any better.

  • by bossjock77,

    bossjock77 bossjock77 May 10, 2011 9:07 AM in response to Michael Grenadier
    Level 1 (0 points)
    May 10, 2011 9:07 AM in response to Michael Grenadier

    Tried that, didn't show any errors.  However, opening the machine shows red LEDs on the memory expansion cards.  I think one set of RAM is 3rd party, however I'm new to the IT position here, and I'm still learning the ropes as far as these machines are. 

     

    Over the past day or so, it's given me errors on 3 different sets of RAM on both memory expansion cards.  I'm thinking possible logic board issue?

  • by bossjock77,

    bossjock77 bossjock77 May 11, 2011 8:16 AM in response to Michael Grenadier
    Level 1 (0 points)
    May 11, 2011 8:16 AM in response to Michael Grenadier

    I pulled the hard drive, and put it in a known working machine, to see if I could recreate the issue.  Qmaster did the exact same thing on the other machine, which now leads me to believe that this is a software issue between Qmaster and Compressor.

     

    I've copied the log from the Batch Monitor on my latest attempt, to see if anyone recognizes anything going wrong:

     

    <?xml version="1.0" encoding="UTF-8" standalone="yes"?>

    <services>

       <service address="tcp://172.16.170.101:50028" type="requestprocessor:com.apple.qmaster.contentcontroller" hostName="administrators-mac-pro.local" displayName="NP Edit Bay 3">

          <logs tmt="05/11/2011 11:08:46.024" pnm="unknown" tms="326819326.024">

             <mrk tms="326819399.127" tmt="05/11/2011 11:09:59.127" pid="237" kind="begin" what="service-request" req-id="493DE98F-3B31-45D8-9A85-EA432234E119:1" msg="Preprocessing job."></mrk>

             <log tms="326819399.283" tmt="05/11/2011 11:09:59.283" pid="237" msg="Source file is local - we will try hard-linking."/>

             <log tms="326819399.284" tmt="05/11/2011 11:09:59.284" pid="237" msg="Hard-linked source file to cluster storage."/>

             <mrk tms="326819399.287" tmt="05/11/2011 11:09:59.287" pid="237" kind="end" what="service-request" req-id="493DE98F-3B31-45D8-9A85-EA432234E119:1" msg="Preprocessing job request end."></mrk>

             <mrk tms="326819399.326" tmt="05/11/2011 11:09:59.326" pid="237" kind="begin" what="service-request" req-id="1FF9A6BE-5F95-49AF-AE68-82B0A576B968:1" msg="Preprocessing."></mrk>

             <mrk tms="326819399.332" tmt="05/11/2011 11:09:59.332" pid="237" kind="end" what="service-request" req-id="1FF9A6BE-5F95-49AF-AE68-82B0A576B968:1" msg="Preprocessing service request end."></mrk>

          </logs>

       </service>

       <service address="tcp://172.16.170.101:50942" type="servicecontroller:com.apple.stomp.transcoder" hostName="administrators-mac-pro.local" displayName="NP Edit Bay 3 3">

          <logs tmt="05/11/2011 11:10:24.731" pnm="unknown" tms="326819424.731">

             <log tms="326819424.731" tmt="05/11/2011 11:10:24.731" pid="228" kind="mrk" sub="error" what="get-log" avail="false" msg="Service is down."/>

          </logs>

       </service>

       <service address="tcp://172.16.170.101:50973" type="servicecontroller:com.apple.stomp.transcoder" hostName="administrators-mac-pro.local" displayName="NP Edit Bay 3 6">

          <logs tmt="05/11/2011 11:10:24.734" pnm="unknown" tms="326819424.734">

             <log tms="326819424.734" tmt="05/11/2011 11:10:24.734" pid="228" kind="mrk" sub="error" what="get-log" avail="false" msg="Service is down."/>

          </logs>

       </service>

    </services>

     

     

    Any help anyone could offer would be greatly appreciated.  Thanks!