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Apple's remedy for home button problems

736 Views 8 Replies Latest reply: May 10, 2011 2:17 PM by GeekBoy.from.Illinois RSS
Austin Nichols Level 1 Level 1 (55 points)
Currently Being Moderated
May 10, 2011 10:35 AM

I'm having home buttons problems (like everyone else) and was thinking of taking my phone into an apple store to get fixed.  Question I have is that if they take the phone, fix it, and give you back the same phone or they give you a whole other phone and put you on your way.  I ask because I would prefer if they fixed the home button and gave me back the same phone (it's factory unlocked).  Just checking to see how apple dealt with others who went through this same problem. Thanks

  • imsikotic Level 1 Level 1 (0 points)
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    May 10, 2011 11:17 AM (in response to Austin Nichols)

    I recently had my iphone 4 in for the same problem.  The Genius swapped it out for me yesterday as a matter of fact.  You will more then likely recieve a refurbished unit as a replacement vice repairing your current phone.

  • That1GuyUKnow Calculating status...
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    May 10, 2011 11:39 AM (in response to Austin Nichols)

    If your iPhone is an "authorized unlock" (what you call "factory unlocked") and they replace it, the replacement should have the same activation profile on it.

     

    In other words, if they do replace the iPhone rather than repair it, your replacement should be unlocked as well.

     

    FYI, you would have had to purchased your iPhone outside of the United States for it to be "factory unlocked". No iPhones sold in the U.S. are. http://support.apple.com/kb/HT1937

  • imsikotic Level 1 Level 1 (0 points)
    Currently Being Moderated
    May 10, 2011 11:41 AM (in response to Austin Nichols)

    They should replace it for you right then and there.  I was in and out of the store in about 15 minutes.

  • brad805 Level 5 Level 5 (7,285 points)
    Currently Being Moderated
    May 10, 2011 12:00 PM (in response to Austin Nichols)

    You will not get back the iPhone you now have. You will get a new iPhone to keep.

  • GeekBoy.from.Illinois Level 4 Level 4 (2,730 points)
    Currently Being Moderated
    May 10, 2011 2:17 PM (in response to Austin Nichols)

    Austin Nichols wrote:

     

    It's an authorized unlock, but the catch is I got it on eBay.  So we will see what is going to happen with that.  Thanks though.

     

    When you take it in to the Apple Store you would be wise to tell them that teh phone was not purchased in the US, and that it is unlocked, otherwise they are likely to assume that it is a US phone and replace it with a locked AT&T phone.  Of course, you have the risk of them telling you that you will need to take it back to the country where purchased to get it replaced, so it would depend upon which is more important to you, a working button, or an unlocked phone...

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