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Horrible MacMall Experience

1229 Views 2 Replies Latest reply: May 18, 2011 9:53 PM by Johnathan Burger RSS
Jim Warthman Level 1 Level 1 (125 points)
Currently Being Moderated
May 18, 2011 9:24 PM

After repeated visits, the local Apple store didn't have the iPad 2 I wanted. So I ordered from MacMall over three weeks ago.


I ordered a black 64GB 3G AT&T model on 4/26, and was told it would ship in 1-2 weeks. I expected to receive it around May 10.


I checked in the first week of May, and was told it would ship a few days later than expected...


I checked again on May 14 and was told it would ship on 5/18, based on the latest data from Apple. And I was told that my order would definitely be filled in the first shipment from Apple.


Well, this morning I checked again and -- no kidding -- was told Apple had revised the expected due date to the END OF JUNE! That would be 14 weeks after I placed my order!


So tonight I called again. The first sales rep told me the standard 1-2 weeks. Ya, right.


So I asked for a supervisor, who told me it would ship ~6/10. Not only that, but he said they've been shipping this model, but haven't received nearly enough to fill all orders. Ummm... what happened to the claim that mine would ship in the first batch from Apple?


I canceled my order.


I'm irritated that I don't yet have the iPad, but I'm angry - very angry - that MacMall cannot tell its customers a straight story. I feel like the sales people are not being truthful in answering questions, and maybe even making stuff up as they go along...


Oh, and the web site still claims "Shipping time is approximately 1 - 2 weeks".


Caveat Emptor.


The local Apple Store now has this model in stock, so I expect to buy one tomorrow.  :-)


My recommendation? Do NOT order your iPad from MacMall.

  • Johnathan Burger Level 6 Level 6 (14,455 points)
    Currently Being Moderated
    May 18, 2011 9:53 PM (in response to Jim Warthman)

    User to user TECH support forum.

    Did you have a tech support question?


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