Currently Being ModeratedMay 20, 2011 11:40 PM (in response to Huxley Dunsany)
Never heard of this problem before.
Was the AppleTV new and boxed retail version or off ths shop floor?
If the iBook is a G4 with USB 2.0 and running Leopard it should I think be able to run the latest iTunes. You'd need a microUSB cable to restore AppleTV via iTunes:
Is the Apple store nearby? If so might just be worth taking it there as it's under warranty and may be exchanged for a new one or fixed for you.
Also consider calling Apple support line for the device as they may have heard about this issue and know a fix.
I thought the retail versions ran different software, though maybe it's all contained in one.
Currently Being ModeratedMay 20, 2011 11:50 PM (in response to Alley_Cat)
Hi! Thanks for taking the time to respond...
I know a bit about the retail / demo mode, since in my old job with Apple (I was an Apple Solutions Consultant for several years), when we would set up an (first-gen) Apple TV demo unit, we would load it with a customer firmware which acted exactly like this new unit is. As a remember, when a locked menu item was highlighted (i.e. Network or Reset), there was a special code of left and right presses on the remote to temporarily unlock the item when needed... but it's been years, and I can't recall the code (if it even works anymore).
On the first-gen demo units there was a special version of the OS that we would load via a flash drive, but I'm guessing that the new ones have the demo mode built-in. I just wish I knew exactly what sequence of button-presses got us into this jam!
As for restoring it with the iBook, the system is still running Tiger, so that's a no-go. I've made an appt. with a nearby Apple Store for tomorrow morning, and I'll just use one of their Genius Bar laptops to restore it.
What a strange way to spend my first day of vacation!
Currently Being ModeratedMay 20, 2011 11:56 PM (in response to Huxley Dunsany)
I think that's the best option - they may just swap it out for a new one you never know.
I'm on holiday next week and will probably end up fixing my dad's PC - I'm still trying to convince him to use my old iMac.
Currently Being ModeratedMay 20, 2011 11:59 PM (in response to Alley_Cat)
Yeah, life is strange. As an Apple Genius I spend 40+ hours per week helping people solve these types of problems... but I only seem to encounter them myself when I'm out of town and have none of my usual resources. Oh well - Murphy's Law strikes again!
Currently Being ModeratedOct 8, 2011 8:16 PM (in response to Huxley Dunsany)
Huxley, OK, I just got hit with exactly the same problem. Apple TV 2, working fine for months and months, suddenly something happens and it enters "retail mode", wherein just like you, I'm unable to change settings, etc. Since it was clearly triggered by some action or glitch (that is, it isn't a question of a unique retail hard disk load), there obviously must be some combination of actions that can get it OUT of retail mode.
I'm somewhat astounded that either no one else has hit this problem, or that no one else has chimed in with a solution! Alley_Cat, since you're an Apple Genius, could you check some secret resource and figure out how we can get out of retail mode?!?
Currently Being ModeratedOct 14, 2011 7:37 AM (in response to Huxley Dunsany)
(sorry, you'll have to translate some words, I'm french)
To turn on/off retail mode, go to settings, general, [fr] mentions légales [/fr].
Do not open "mentions légales" menu, just put the cursor there.
Then, on the remote, type this sequence : right - right - left - center.
The AppleTV should reboot.
If you're trying to turn it off, your problem is solved.
If you're trying to turn it on, you'll have to find and select the "retail" screen saver, but you should have desactivated sleep mode and turn screen saver to "never" before turning on retail mode if you want it to work.
What a secret ! ;-)
Currently Being ModeratedMar 7, 2012 8:53 AM (in response to Huxley Dunsany)
Oh my gosh!!! Thank you so much Marton! I was about ready to buy a Roku and throw in the towel with this thing! My 8 year old daughter said she thought she pushed some buttons somewhere in that last column a few days ago, but we had NO IDEA that the device was stuck in demo mode until just now when there was actually an error about "retail demo" mode....
It's working! Hallelujah!