Skip navigation

9: invalid cookie supplied Unknown status code: 9

6220 Views 68 Replies Latest reply: Jun 23, 2011 11:29 AM by Ralph Johns (UK) RSS
1 2 3 ... 5 Previous Next
Grant Bennet-Alder Level 8 Level 8 (48,110 points)
Currently Being Moderated
May 20, 2011 10:07 AM

I go to discussions, click log in, get a screen with my AppleID and enter my password. Click OK and I am stuck forever at an error screen with this messgae. The link on the page takes me to the same page again.

 

9: invalid cookie supplied Unknown status code: 9

 

And i cannot do anything on Apple support communities. When I go to safari preferences and look at cookies, there is one for discsusions.apple.com whose data value is literally "INVALID". I delete that and go back to discussions main page and I am logged in.

Beige G3, G4/867, G4/dual 1.25 MDD, MacPro'09 w cheap SSD, Mac OS 8.6 or Earlier, and 9.2, 10.5 and Server - LW IIg, LW 4/600, ATalk ImageWriter L
  • Klaus1 Level 8 Level 8 (43,345 points)

    Phew, thanks for that!

     

    I have been getting the same all day and have had to resort to using Firefox to get to the forums.

     

    I did what you suggested and now I can get back in using Safari!

    20" 2.1GHz iSight iMac G5,, Mac OS X (10.5.8), iLife 9 but iMovie 6, QTPro 7.6.9, Safari 5.0.5
  • PieroF Level 5 Level 5 (4,275 points)
    Currently Being Moderated
    May 22, 2011 2:33 AM (in response to Klaus1)

    Hi,

    I have exactly the same problem, and found the same workaround, on my iMac 24" 2009 running 10.5.8.

     

    Instead on my new MacBook Pro i7 15" running Snow Leopard the problem seems slightly different: in place of "9: invalid cookie supplied [...]" the message "Looking for something in Apple Support Communities? - The page you tried was not found. You may have an outdated link [...] - Please visit the main page of Apple Support Communities [...]" is returned. Obviously I didn't write any link, but I just signed in using my correct user and password.

     

    In this case I don't need to delete cookies, but clicking on the provided link "Apple Support Communities" returns where I was supposed to return.

     

    Any way to return Feedback to Apple about this ?

     

    Thanks

     

    Piero

     

    BTW: signing in just after signing out the Community works as expected.

     

    Message was edited by: PieroF

  • Stuart Goldberg Level 2 Level 2 (155 points)

    Add me to the list. Will Apple fix this or do I need to do something like virus software, disk maintenance, etc?

    Stu

  • Klaus1 Level 8 Level 8 (43,345 points)

    It's not a virus, nor is it believed to be any kind of malware. Probably just a server glitch.

     

    Apple are aware, and are no doubt working on the problem!

    20" 2.1GHz iSight iMac G5,, Mac OS X (10.5.8), iLife 9 but iMovie 6, QTPro 7.6.9, Safari 5.0.5
  • R C-R Level 6 Level 6 (13,780 points)
    Currently Being Moderated
    May 22, 2011 4:34 AM (in response to Klaus1)

    FWIW, I have had the same myacinfo cookie with the same "INVALID" content & it has not interfered with signing in, nor does it make any difference one way or the other if I delete it.

     

    For sign in issues, I suspect the cookies to watch are the "jive.user.loggedin" one, which should be set to "true" if you are, & possibly the "JSESSIONID" one, which should be unique for each sign in.

  • buz Level 4 Level 4 (1,175 points)
    Currently Being Moderated
    May 22, 2011 7:37 AM (in response to R C-R)

    This 'invalid cookie' happened to me yesterday and again today. I found the offending cookie yesterday but it was back today. I was beginning to take things personally - nice to know there's company.

     

    Message was edited by: buz

  • R C-R Level 6 Level 6 (13,780 points)
    Currently Being Moderated
    May 22, 2011 8:24 AM (in response to buz)

    If by "offending cookie" you mean the myacinfo one, if not already present that cookie is set with a value of "INVALID" every time you visit ASC. It does not interfere with sign in or produce an error, at least on any of my Macs.

  • buz Level 4 Level 4 (1,175 points)
    Currently Being Moderated
    May 22, 2011 8:40 AM (in response to R C-R)

    Honestly I'm unsure which cookie was the 'offending' one - I deleted any discussion related cookies, there were 5 or 6 of them. Both yesterday and today it appeared to be the only way for me to access the forums. Next time I'll delete them one at a time to see which is the problem.

  • R C-R Level 6 Level 6 (13,780 points)

    All I can tell you is what I have observed on three different Macs, all running 10.6.7 & Safari 5.0.5. If the myacinfo cookie isn't set, as soon as I visit discussions.apple.com, even before signing on it is set with a value of "INVALID," along with a sessions ID cookie, among others. When I close the site, the sessions ID cookie is removed, but not the myacinfo one, which remains.

  • japamac Level 7 Level 7 (24,390 points)

    As much as I hate it when people pile on with the "Me too" posts, I have to say "ME TOO!!!" with regard to this issue.

     

    I didn't bother to determine which cookie was the culprit, I just trashed all discussions.apple.com cookies.

    Funny thing, no ill effect and immediate access to ASC as a logged in user.

     

    Go figure....... /___sbsstatic___/migration-images/152/15257244-1.gif

  • Stuart Goldberg Level 2 Level 2 (155 points)

    Most of my problems have been with 10.5.8. I'm not sure if I've had andy problems with my laptop which runs 10.6.7. I don't think I have if I'm wrong it has been very few. hope this helps.

1 2 3 ... 5 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (0)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.