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Macbook won't charge

5826 Views 14 Replies Latest reply: Feb 23, 2014 11:38 AM by meepersly RSS
CLH99 Calculating status...
Currently Being Moderated
May 25, 2011 8:35 PM

My macbook won't charge, the magsafe light is constantly green and when I remove it the macbook instantly turns off. Is the battery dead or could it be something else?

MacBook, Purchased september 2009
  • frederic1943 Level 6 Level 6 (9,970 points)
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    May 25, 2011 9:40 PM (in response to CLH99)

    Go to the Apple in the upper left corner and select About This Mac, then click on More Info, then select Power from the left hand column of the System Profiler. Copy and paste the Battery Information back here.

  • garyfromstanford Calculating status...
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    May 25, 2011 10:05 PM (in response to frederic1943)

    I have the same problem- left computer sleeping for a few days with power adapter not plugged in; now "Not Charging" with magsafe constantly green.  Before then, would charge completely and operate for ~ 4 hours on a charge.  So a sudden apparent battery failure.  Tried resetting the system power management system per apple instructions for intel based macbook.  Appreciate any advice.  Thanks.

     

     

    Battery Information:

     

      Model Information:

      Serial Number:          DP-ASMB016-371b-2c58

      Manufacturer:          DP

      Device name:          ASMB016

      Pack Lot Code:          0002

      PCB Lot Code:          0000

      Firmware Version:          102a

      Hardware Revision:          0500

      Cell Revision:          0102

      Charge Information:

      Charge remaining (mAh):          0

      Fully charged:          No

      Charging:          No

      Full charge capacity (mAh):          0

      Health Information:

      Cycle count:          327

      Condition:          Check battery

      Battery Installed:          Yes

      Amperage (mA):          0

      Voltage (mV):          9672

  • BonTrade Calculating status...
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    May 26, 2011 4:10 AM (in response to garyfromstanford)

    Gary, try this.

     

    http://support.apple.com/kb/HT3421

     

    I have the same problem but my pack lot is 0001, yours is 0002 as specified on the above link and your device name fits....... Seems you need Battery Firmware Update. That will hopefully sort your issue out.

     

     

    My problem is that my "Pack lot" is 0001 (although my device is ASMB013 as per the update details), and when I try that above Battery Update it doesn´t upgrade it at all, so I do not know what to do next.

  • Templeton Peck Level 9 Level 9 (57,670 points)
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    May 26, 2011 6:41 AM (in response to garyfromstanford)

    Gary,

     

    Your battery has 327 cycles which is alot, and no full charge capacity remaining.  It's time for a new battery.

  • Templeton Peck Level 9 Level 9 (57,670 points)
    Currently Being Moderated
    May 26, 2011 1:08 PM (in response to CLH99)

    CLH99 wrote:

     

    Here is the battery information . . . I don't think it looks good.  I tried the software update but it doesn't work.

     

         4094

      Health Information:

      Cycle count:          475

      Condition:          Normal

     

    Despite the fact that it says "normal", that's probably not accurate with 475 cycles.  you should look into a new one.

  • Mielandre Calculating status...
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    Nov 8, 2011 1:32 PM (in response to BonTrade)

    I have the same battery problem, an 0001 battery and the 1.4 firmware update package which says I need OS 10.4.11 or later despite the fact I have upgraded to Snow Leopard.  I wonder if BOntrade found a solution.  My battery has not had 67 cycles so I don't think I should need a new one.m

  • BonTrade Level 1 Level 1 (5 points)
    Currently Being Moderated
    Nov 8, 2011 1:36 PM (in response to Mielandre)

    Bought a new battery, didn´t have any choice - as much as it pained me because the cycle count was low.

  • meepersly Calculating status...
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    Jan 8, 2013 5:27 PM (in response to Templeton Peck)

    mine has over 800 cycles on it and can still hold a charge for 2 hours at best

  • reekamanreza Calculating status...
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    Mar 3, 2013 4:31 AM (in response to CLH99)

    Can someone help me. Had the same problem with mine. Here's the Battery Information.

     

     

    Battery Information:

     

      Model Information:

      Serial Number:          W0039P4APBX0A

      Manufacturer:          SMP

      Device name:          bq20z451

      Pack Lot Code:          0000

      PCB Lot Code:          0000

      Firmware Version:          0201

      Hardware Revision:          000a

      Cell Revision:          0157

      Charge Information:

      Charge remaining (mAh):          0

      Fully charged:          Yes

      Charging:          No

      Full charge capacity (mAh):          0

      Health Information:

      Cycle count:          1324

      Condition:          Replace Now

      Battery Installed:          Yes

      Amperage (mA):          0

      Voltage (mV):          12002

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          10

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Wake On LAN:          Yes

      Current Power Source:          Yes

      Display Sleep Uses Dim:          Yes

      GPUSwitch:          2

      Battery Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          2

      Wake On AC Change:          No

      Wake On Clamshell Open:          Yes

      Display Sleep Uses Dim:          Yes

      GPUSwitch:          2

      Reduce Brightness:          Yes

     

    Hardware Configuration:

     

      UPS Installed:          No

     

    AC Charger Information:

     

      Connected:          Yes

      ID:          0x0100

      Wattage (W):          85

      Revision:          0x0000

      Family:          0x00ba

      Serial Number:          0x00d2bbd8

      Charging:          No

  • Mike Sombrio Level 6 Level 6 (9,070 points)
    Currently Being Moderated
    Mar 3, 2013 4:36 AM (in response to reekamanreza)

    You have over 1300 cycles on that battery, that's a lot. Believe what it says about Battery Condition......Replace Now. You need a new battery.

  • FfionEluned Calculating status...
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    Oct 20, 2013 7:05 PM (in response to Templeton Peck)

    I wondered if you could help me too?
    136 cycle count?

    Thank you

     

    Battery Information:

     

      Model Information:

      Serial Number:          9G22300FND3MB

      Manufacturer:          DP

      Device Name:          bq20z451

      Pack Lot Code:          0

      PCB Lot Code:          0

      Firmware Version:          201

      Hardware Revision:          2

      Cell Revision:          158

      Charge Information:

      Charge Remaining (mAh):          4269

      Fully Charged:          No

      Charging:          No

      Full Charge Capacity (mAh):          5447

      Health Information:

      Cycle Count:          136

      Condition:          Normal

      Battery Installed:          Yes

      Amperage (mA):          -928

      Voltage (mV):          11795

     

    System Power Settings:

     

      AC Power:

      System Sleep Timer (Minutes):          10

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          10

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      Wake on LAN:          Yes

      AutoPowerOff Delay:          14400

      AutoPowerOff Enabled:          1

      Display Sleep Uses Dim:          Yes

      PrioritizeNetworkReachabilityOverSleep:          0

      Standby Delay:          4200

      Standby Enabled:          0

      Battery Power:

      System Sleep Timer (Minutes):          5

      Disk Sleep Timer (Minutes):          10

      Display Sleep Timer (Minutes):          5

      Wake on AC Change:          No

      Wake on Clamshell Open:          Yes

      AutoPowerOff Delay:          14400

      AutoPowerOff Enabled:          1

      Current Power Source:          Yes

      Display Sleep Uses Dim:          Yes

      Reduce Brightness:          Yes

      Standby Delay:          4200

      Standby Enabled:          0

     

    Hardware Configuration:

     

      UPS Installed:          No

     

    AC Charger Information:

     

      Connected:          No

      Charging:          No

  • meepersly Level 1 Level 1 (0 points)
    Currently Being Moderated
    Feb 23, 2014 11:38 AM (in response to FfionEluned)

    My MacBook killed itself a couple weeks ago, but apple has an issue with producing a good battery I realized so you are either better off getting a new one, using it as a desktop thing-ish, or throw it out and get something reliable. I don't want to start any offensive stuff, but I found all the pc's and android products I have had and do have to be more reliable than an apple product. I believe apple has made their products so cheap due to the idea of Planned Obsolescence so that the product won't last forever and that it will die so you buy a new product and keep their business going. I had 2 laptops for 2006 a Macbook and a Dell Latitude. The Macbook is dead and the Dell is what I'm using now to type this message and it is running windows 8.1 effortlessly. I could only get Lion on the MacBook and it is dead now. Both devices were used evenly and both were handled carefully. What did the Macbook in was the power system died. The battery bricked and the laptop eventually stopped turning on.

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