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Lost Password to iPhone Backup

320432 Views 251 Replies Latest reply: Apr 4, 2014 3:43 AM by liliput98 RSS Branched to a new discussion.
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buckeye89 Calculating status...
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May 31, 2011 9:28 PM

Actually, I don't recall ever setting one.  Now however, I have a new phone and cannot restore it from the backup, as there it prompts me for a password I don't have!  I tried all the ones I've used for my iPhone and pretty much every other one of which I can think, all to no avail.  I need the data in the back up.  But I can't get to it.  I've already tried the keychain route to no avail.  Does anyone have any suggestions?  I have a MacBook Pro running Mac OSX 10.6.7 and iTunes 10.2.2.  The iPhone is an iPhone 4.

iPhone 4
  • wjosten Level 10 Level 10 (91,440 points)
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    Jun 1, 2011 1:24 AM (in response to buckeye89)

    If you encrypt an iPhone backup in iTunes and then forget your password, you will not be able to restore from backup and your data will be unrecoverable. If you forget the password you can continue to do backups and use the device, however you will not be able to restore the encrypted backup to any device without the password. You do not need to enter the password for your backup each time you back up or sync. If you cannot remember the password and want to start again, you will have to do a full software restore and when prompted by iTunes to select the backup to restore from, choose Set up as a new device. But first, delete all iPhone backups listed under iTunes>Preferences>Devices.

     

    Do you have a company exchange account on your phone? I ask, because encrypting the iPhone backup can be required by the profile installed on your phone.

  • wjosten Level 10 Level 10 (91,440 points)
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    Jun 1, 2011 7:04 AM (in response to buckeye89)

    buckeye89 wrote:

      Does anyone know of a password cracker that works on iTunes on a Mac?

     

    If anyone tried to tell you how to get past the passcode on an encrypted iPhone backup, our hosts would delete the post or this entire thread before you ever saw the answer. You do realize this is an Apple owned forum. You'll have to use Google & hope that you don't get ripped off...there are a number of charlatans out there.

  • Michael Black Level 6 Level 6 (17,835 points)
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    Jun 1, 2011 7:37 AM (in response to buckeye89)

    Trying to crack an AES-256bit encrypted password is a bit like trying to empty the Pacific Ocean with a thimble (the latter, quite honestly, likely being the easier of the two).

  • KiltedTim Level 8 Level 8 (36,005 points)
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    Jun 1, 2011 8:26 AM (in response to buckeye89)

    What about the whatever you were syncing the data to? Apps and media should be in iTunes and contacts and calendar info should still exist in whatever apps you were syncing them to.  Yes, you'll lose things like game progress and specific in app data that doesn't have anyplace to sync to, but that's not everything by a long shot.

  • DaVBMan Level 6 Level 6 (9,265 points)
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    Jun 1, 2011 9:22 AM (in response to buckeye89)

    I understand your frustration but as with the point of having an encrypted backup is so nobody else can get to your data.  While you may not remember setting a password for the backup at some point you did and maybe you just didn't realize what it was asking when it prompted.  I assume you have tried your various passwords you use for such things? 

     

    As for losing contacts, well since you opted not to sync with something it was a risk you were running by choice.  Yes you don't have to sync with your computer but there are many options such as syncing with Google Contacts instead which happen over the air instead of having to plug in.  Believe Yahoo offers it too but not sure.

     

    Depending on what data you are talking about most of it should still be on your computer.  Since each app is different it is hard for us as users like you to give more insight, but if you are talking about some app like for documents that you sync over then they should be on your computer in first place.  Apps, music, video all should be on your computer as well.  I can guess some apps may be unique to you and have data only in them.

     

    I would just say keep trying various passwords you may of set.  And if you are married or have kids that use your computer too ask them to try some of their passwords.

  • DaVBMan Level 6 Level 6 (9,265 points)
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    Jun 1, 2011 9:24 AM (in response to buckeye89)

    buckeye89 wrote:

     

    1) What happens if I leave the encrypted backup in iTunes and sync the phone as a new device, resoring my apps, but not my data.

    2) If I can do #1 above, and somehow magically remember a password I don't remember setting in the first place, could I then restore from the encrypted backup?

    Well my suggestion to that is go and locate the actual backup file on your computer and make a copy and store it elsewhere.  Thus if one day you can maybe use it you still have it and not have to worry about it getting written over by iTunes as iTunes keeps one backup related to last sync.  Not sure what it does when you setup as new device to old backups.

  • Michael Black Level 6 Level 6 (17,835 points)
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    Jun 1, 2011 9:28 AM (in response to buckeye89)

    buckeye89 wrote:

     

    I'm not trying to jailbreak the phone or anything.  And I understand Apple not wanting anyone to know of a workaround for the encrypted password, if there is one.  However, I just want MY data back.  And the most frustrating thing about it all is I don't recall ever setting a password to encrypt the data in the first place.

     

    I called AppleCare.  They were polite, but of no help.  Basic answer was if I didn't have the password, I'd just have to sync it as a new phone.  That doesn't get my data back.

     

    Reality of the situation is that, without that password, you are not getting your data back.  Apple's security with encryption and such is actually quite good (keychain, encrypted disk images, and so on - all use strong AES standards), and the whole point of it is that, without the specific password, nobody should be able to get the data.  Security that can be bypassed, easily cracked, or with the infamous hollywood'ish "backdoor" approach is not, in fact, security.

     

    Sorry that it is so frustrating, but that encrypted data is gone unless you can come up with the password you set.

  • wjosten Level 10 Level 10 (91,440 points)
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    Jun 1, 2011 10:10 AM (in response to buckeye89)

    Did you have an Exchange Account setup on the phone? From your school perhaps? I ask, because one of the things an Exchange Account can do is require an encrypted iPhone backup through the profile installed on your phone, whether you want it encrypted or not. Copy the existing encrypted backup to a safe location, then delete all of your existing iPhone backups(you should only have one). If you don't delete that backup, all of your subsequent backups will be encrypted as well.

  • kamalooh Calculating status...
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    Oct 13, 2011 12:41 PM (in response to buckeye89)

    Pleeeease HELP me..

      I Lost Password to iPhone Backup

    i need to restore all my numbers, photoes, notes from the backup file

    help me please... what to do now ??

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