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Sending Email to Member vs Forum

1959 Views 44 Replies Latest reply: Jun 4, 2011 6:47 AM by Ronda Wilson RSS
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Dansyacht Level 4 Level 4 (2,120 points)
Currently Being Moderated
Jun 1, 2011 2:40 PM

Just about every other forum on the internet allows sending a reply to a poster's message to the poster only.  This is useful when you want to send contact info for a real time exchange without broadcasting it to the world.  Any chance this feature will be added to ASC?  Or is it hiding somewhere?

Intel Mac Mini, Macbook, Mac OS X (10.6.7)
  • babowa Level 7 Level 7 (22,090 points)
    Currently Being Moderated
    Jun 1, 2011 3:28 PM (in response to Dansyacht)

    Personally,I would hope not; just because I volunteer my time here does not mean I want to be inundated with emails. Here I have a choice if I want to help or not - whether that be because I do/don't have enough knowledge about a particular issue or because I do/don't have enough time. Getting personal emails would take it a step further...... Having said that, some people offer their email address or a website for contact.

  • BobTheFisherman Level 6 Level 6 (10,570 points)
    Currently Being Moderated
    Jun 1, 2011 3:46 PM (in response to Dansyacht)

    This is a help forum. So the more visible a question and solution the more people are helped. If a solution is found one-to-one over email the many visitors in the forums with similar issues are not helped. Therefore the same question will be asked multiple times because the solution is hidden from general view.

  • babowa Level 7 Level 7 (22,090 points)
    Currently Being Moderated
    Jun 1, 2011 3:48 PM (in response to BobTheFisherman)

    excellent point!

  • BobTheFisherman Level 6 Level 6 (10,570 points)
    Currently Being Moderated
    Jun 1, 2011 4:03 PM (in response to Dansyacht)

    If a person wants one-on-one help he should find a venue that provides that. Public forums are not the place to seek or provide one-on-one help. It kind of defeats the whole concept of help forums.

  • BobTheFisherman Level 6 Level 6 (10,570 points)
    Currently Being Moderated
    Jun 1, 2011 4:09 PM (in response to Dansyacht)

    Here you go. If you don't want to participate in a public forum there are many places offering one-on-one support.

     

    http://www.google.com/search?q=one-on-one+apple+help&ie=utf-8&oe=utf-8&aq=t&rls= org.mozilla:en-US:official&client=firefox-a

  • babowa Level 7 Level 7 (22,090 points)
    Currently Being Moderated
    Jun 1, 2011 4:12 PM (in response to Dansyacht)

    To me it sounds as though that option should be available in a "pay-as-you-go" type forum; one-on-one troubleshooting is available from Apple for a price when you purchase your computer. You expect it here? I'd think you should be thankful to have these fora in the first place - they are a great resource as long as there are knowledgeable volunteers willing to share their knowledge and time.

  • MattiMattMatt Level 4 Level 4 (2,420 points)
    Currently Being Moderated
    Jun 1, 2011 4:50 PM (in response to Dansyacht)

    I think she misunderstood your point.

     

    I too know that feature exists elsewhere and that people enjoy using it to connect with others.

     

    Maybe a good thing, for the reasons you suggest.

     

    On the other hand, perhaps because of Apple's size (forum gurus would be inundated), along with an interest in keeping solutions universally visible, and curating activity, doing that would be less practical here?

  • ~Bee Level 7 Level 7 (30,580 points)
    Currently Being Moderated
    Jun 1, 2011 4:55 PM (in response to Dansyacht)

    Dan --

    I had posted an alternative for you, but it's gone.

     

    You could include your email address in your profile, and then post to the person you would like to contact, and let them have the choice to email you or not.  Delete the email info whenever you like.  That way, your info is not posted out there on the boards.

     

    It's a common request.

    Not to worry.

  • Asatoran Level 4 Level 4 (2,535 points)
    Currently Being Moderated
    Jun 1, 2011 5:31 PM (in response to Dansyacht)

    Dansyacht wrote:

     

    Just about every other forum on the internet allows sending a reply to a poster's message to the poster only.  This is useful when you want to send contact info for a real time exchange without broadcasting it to the world.  Any chance this feature will be added to ASC?  Or is it hiding somewhere?

    The Jive forum software does have the capability for private messaging.  (Other forums I frequent that use Jive have private messaging enabled.)  However, private messaging does have some potential abuse issues that have to be considered.  For example, hiding discussions of illegal activities (i.e.: pirating software) or "hate mail".  While "hate mail" can be handled with a "block messages from this sender" type of option, the discussion of illegal activities or other topics not allowed by the forum are tricky.  It ends up becoming just more messages that the moderators have to monitor, but now they're hidden so are not reported by other members (like they are now when they're in the open forum areas.)  And members tend to not like the idea that the moderators are reading their "private mail".   So it's up to the forum operator to decide whether to have private messaging or not.  With a forum like this that has a high volume of messages, I would imagine that reducing the workload on the moderators was likely a significant part of the decision.

     

    BTW, one thing I do if I did want to contact someone is to use an email address I have purposefully setup for "junk mail."  (i.e.: for surveys & contests.)  I tell the person to send a message to the "junk" email address, telling me what their email address is.  I can then send a message from my "normal" email and we correspond normally after that.  That way the only email address that was "posted in the open" was the one that I was expecting to get junk mail anyway.

  • babowa Level 7 Level 7 (22,090 points)
    Currently Being Moderated
    Jun 1, 2011 5:41 PM (in response to Dansyacht)
    Sorry that my question elicited such negative feelings.

     

    My replies weren't meant to be or convey negative feelings - they were meant to be practical and logical. They would have been composed quite differently had they caused negative feelings. It is simply my personal preference - being able to maintain my privacy is why I enjoy using these discussions.

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