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Canon IR C3480i vs 10.6.7 update

2405 Views 17 Replies Latest reply: May 5, 2012 8:18 PM by PoulosEsq RSS
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AviMoyal Calculating status...
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Mar 28, 2011 6:50 PM
This update broke my printing. We have 256 iMacs that got upgraded to 10.6.7 and we have a bunch of Canon IR C3480i and nothing is working. If i was not bald I would pule my hair out right now. this is so frustrating.

If u guys have any ideas let me know.
Out of this world, Mac OS X (10.6.7)
  • PAHU Level 6 Level 6 (14,400 points)
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    Mar 28, 2011 8:01 PM (in response to AviMoyal)
    There are a few things I will suggest...

    If Canon USA has not yet provided v2.24 of the UFR2 driver then you could look at using the [UK English version|http://support-au.canon.com.au/contents/AU/EN/0100212606.html] of this same driver. The only issue is that the paper size is defaulted to A4 so you would need to change it to Letter. For this many Mac's this could be an issue.

    If the driver is showing the Graphics Mode message (I've only see this error with the iR copier - not the missing text issue that other Canon models have encountered) then you could look at changing the setting in the driver and making a preset. This preset could then be copied out to all Mac's.

    Check what printer languages the iR C3480i supports. If it does have support for Postscript then you can use the PS v3.20 driver, which has no issues with 10.6.7.
    MacBook Pro 17, Mac OS X (10.6.7), MacPro 2x3GHz Quad-Core, iMac i7 27", Xserve G5, iPhone 4, iPad
  • ryebreadrecipe Calculating status...
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    Apr 25, 2011 8:17 AM (in response to PAHU)

    I have been dealing with this issue in a medium sized organization as well and I've come to the following conclusions:

     

    1) New printer drivers provided by canon do resolve printing issues to networked IR C3480

    2) ....but using the fax feature directly from a workstation running 10.6.7 does not work. By printing to our C3480 printer in fax mode we are able to specify a direct recipient of the print out via fax, but after 10.6.7, any text in the fax is removed and replaced with empty cells.  This happens regardless of the machine, user, document type or application.

     

    Please let me know if anyone is successful in "printing to fax" using a canon networked printer after 10.6.7! Thanks,

  • PAHU Level 6 Level 6 (14,400 points)
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    Apr 25, 2011 6:31 PM (in response to ryebreadrecipe)

    I don't use the Fax driver so I cannot confirm if the same issue exists, but it makes sense that it does have the same issue as the UFR2 driver. Looking at the Canon Australia web site there is a new version of the OS X Fax driver that was released after the UFR2 driver. Maybe this version 3.30 resolves the text not appearing in the sent fax?

  • ryebreadrecipe Level 1 Level 1 (0 points)
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    Apr 26, 2011 8:07 AM (in response to PAHU)

    Thanks Pahu - I just tried it and remotely installed the updated package (http://support-au.canon.com.au/contents/AU/EN/0100116602.html) on 20 of our machines that are running Snow Leopard.

     

    The updated driver was unsuccessful in correcting this issue with Fax though. I've tried the "IR-ADV C Series Fax," "IR C Series Fax," and "IR Series Fax" drivers to no avail. The empty text boxes still remain in our outgoing faxes with every one of these drivers. It seems the IR C3480 is not supported by this update per the included documentation from Canon...

     

    C'mon Apple (or Canon?)!

  • Roy Greathouse Calculating status...
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    May 4, 2011 10:00 PM (in response to AviMoyal)

    I have a law firm client that had the same print issue with a C4080i.  The 2.24 update fixed the printing.  But they are having the same fax issue.  The fax goes through fine, but nothing other than header info prints.  If anyone has a workaround until Canon releases a new driver I'd love to hear it.  Thanks!

  • PAHU Level 6 Level 6 (14,400 points)
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    May 4, 2011 10:35 PM (in response to Roy Greathouse)

    Has the Apple 10.6.7 Font Update been applied to this Mac?

  • Roy Greathouse Level 1 Level 1 (5 points)
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    May 6, 2011 7:22 AM (in response to PAHU)

    PAHU,

     

    Yes, all of the Macs are fully updated.

  • rickfromshalimar Calculating status...
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    Jun 3, 2011 12:03 PM (in response to AviMoyal)

    I just found this discussion after searching for help with my MacBook Pro, running OS 10.6.7 not printing to our company's Canon ImageRUNNER C3480i after I upgraded to this OS.  We had a Canon technician come out and he got it working for a couple of weeks, but now it won't work again.  I've tried to get help from Canon, but nothing received yet.  Please help!

  • Roy Greathouse Level 1 Level 1 (5 points)
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    Jun 3, 2011 10:02 PM (in response to rickfromshalimar)

    Rick,

     

    The latest driver from the Canon web site fixed all of our print problems.  Still waiting on a new fax driver...

  • PAHU Level 6 Level 6 (14,400 points)
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    Jun 3, 2011 11:18 PM (in response to Roy Greathouse)

    Hello Roy,

     

    There is a now a version 3.31 of the Fax driver available. I tested this new driver using the About Stacks document via an iR C3380i and the text was printed at the receiving fax.

  • PAHU Level 6 Level 6 (14,400 points)
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    Jun 3, 2011 11:22 PM (in response to rickfromshalimar)

    Hello rickfromshalimar,

     

    As Roy mentioned, the UFR2 v2.24 driver resolved the issue with text not printing or the Raster message appearing when printing after the 10.6.7 update. Is this the issue that you are having or do you have some other issue? More details will help us help you.

  • Roy Greathouse Level 1 Level 1 (5 points)
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    Jun 4, 2011 12:14 AM (in response to PAHU)

    PAHU,

     

    The 3.31 driver isn't on the US site yet, so thanks for the link.  I'll pop in on Monday and give it a try.

  • PoulosEsq Calculating status...
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    May 5, 2012 3:33 PM (in response to Roy Greathouse)

    I have been having problems with my 3480 since the beginning, but it is now getting to the point I can barely use it. Canon says they have no obligation to update drivers beyond the operating system in effect when they leased me the unit. Apparently a Canon user needs to commit to not upgrade his computer system for five years to be a Canon customer.

  • PAHU Level 6 Level 6 (14,400 points)
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    May 5, 2012 5:08 PM (in response to PoulosEsq)

    PoulosEsq wrote:

     

    Apparently a Canon user needs to commit to not upgrade his computer system for five years to be a Canon customer.

    Well that's a quite an exaggeration. While Canon has previously take some time to get their printer drivers updated for business products, they do eventually update them for current models. And for their consumer products, they generally have drivers available as soon as the new OS is released.

     

    The PS3 and UFR2 printer drivers to support this model have been available for quite a while. And there is also the PPD for this model, which has never had an issue with any OS X update. So if you did the correct thing and ensured the iR C3480 had the PS kit then no future OS X will stop you from printing.

     

    If you can be more specific about why you "can barely use it" I may be able to provide a solution.

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