Currently Being ModeratedJun 8, 2011 6:38 PM (in response to MB65AMG)
7:23 AM - iPad2 on FedEx vehicle for delivery.
12:49 PM - Delivery Exception (customer not available or business closed).
??? Wife home all day, no doorbell or note on door.
Called FedEx, told that shipper stopped delivery and to call them for details.
Apple says many cutomers having order problems like this; some "miscommunication" between Apple and FedEx; assured that I will get my order tomorrow.
Get email from Apple: Shipment Not Delivered; 1st delivery attempt; will make two more delivery attempts.
6:10 PM - FedEx says package returned to sender (new tracking number).
Call FedEx, told them that Apple said I would get it tomorrow; FedEx said not likely because it was returned.
Call Apple; they have no clue. Put on hold three times and disconnected twice. 3rd time told that they know there is a problem, not sure what it is, manager will contact me "shortly." Yeah, right.
Great customer service, Apple --- NOT!!!
Waited close to a month for this shipment; wife took off from work to sign for package and waited all day for no delivery. Not even so much as an a phone call to alert us of a problem.
Currently Being ModeratedJun 9, 2011 8:48 AM (in response to Where\'sMyiPad)
Let us know if you find anything out. I ordered mine early may and yesterday I was thrilled to see it actually say out for delivery! Then I got the delivery exception. Called fedex and heard the same thing you did. Called Apple and they had no clue why just that it would be delivered tomorrow(today). Called fedex again and they assured me that the package was already on it's way back to it's origin. Now this morning my tracking number reads undeliverable, return to sender. So, my 1-2 weeks turned into 3 to ship and it some how took fedex 2 weeks to get it to my city and now this. I wonder how long it will be before I actually see my iPad.
Currently Being ModeratedJun 9, 2011 8:52 AM (in response to Where\'sMyiPad)
Exactly the same thing happened to me yesterday too!! I got the same response from FedEx, the customer service rep there said the package was flagged "return to sender" several times. I don't believe they even attempted delivery as there was no tag left on my door either! Apple was clueless but did tell me they had a lot of calls from customers with the same problem. He said he'll pass the information on to his manager & a new order will be placed for me. I'm thinking they had tech problems with this batch of iPad units but aren't admitting it! Its frustrating that they won't admit what the problem was. So back to the waiting game I go.
Currently Being ModeratedJun 9, 2011 9:44 AM (in response to blakefromdanbury)
I'm sure many folks are like me and would hate to find out that patiently waiting was for nothing. I just got an email telling me that my unit is shipping today 4 working days earlier than originally told. I know those dates are speculative when ordered but I was (am) glad to know and hope that the problems some are facing are just a fluke and not representative of something larger.
I also know Apple to be a good company that tries to work with their customers so I'm hopeful that will continue.
Currently Being ModeratedJun 9, 2011 11:35 AM (in response to blakefromdanbury)
So same bunch of crap is happening to us as we type....ipad2 makes it all they way from CHINA to within 40 miles of our house and they are returning it to the sender!! In Elk Grove! I called Fedex and they said it was an Apple request. Apple says it's a fedex problem - and I quote "why would we ask to return your ipad that you have been waiting for". She went on to say that it should be delivered to us in "1-2 days". I wonder if they weren't hacked or something and a bunch of return to sender requests were sent out. I just can't believe it frankly....
Currently Being ModeratedJun 9, 2011 12:24 PM (in response to HLS77)
The exact same thing happened to me today. Shipped from China and arrived a few towns over from me (I'm in CT), delivery exception (even though I was home), finally: returned to sender. I called FedEx, was told that Apple instructed the iPad be returned to them. I called Apple and they said "3000 people are having the same problem" and "we WANT you to have an iPad", and they were "working on it". They said to keep watching the tracking of the package. Well, I did that and now FedEx gas given it a new tracking number and my iPad is on its way to California, where it will presumably sit until this is resolved. Bye-bye iPad.
Currently Being ModeratedJun 9, 2011 12:25 PM (in response to HLS77)
I think you're right and it's a FedEx problem. I don't see anyone who's having it shipped via UPS having this problem.
I wonder why mine is coming UPS. I know I'm having it shipped to my office since it needs a signature but what makes the difference sending via UPS vs. FedEX?
The hacked part is what caught my eye. FedEx isn't easy to pull a fast one on and as a business, I know what hoops I have to jump thru to make a claim but if they were hacked, a:) they wouldn't admit it for obvious reasons and b:) it's really going to cost them.
Best of luck to you on getting your order.
Currently Being ModeratedJun 9, 2011 1:07 PM (in response to Beerdude)
I am curious how other people's orders were configured to see if there is a trend that points to an Apple problem, as opposed to a FedEx problem. The one I ordered is white, 64G, Verizon 3G with engraving and no options. If it was simply a shipping issue and given the size/clout of Apple, they should have been able to cancel the shipment back to California and turn it back to the customer within the next day.
Currently Being ModeratedJun 9, 2011 1:14 PM (in response to Where\'sMyiPad)
Mine was a black, 64G, Verizion 3G with engraving. I did order the dock & a camera connection kit. These were delivered in less than a week. I just spoke to my FedEx delivery person too. He said he hadn't any package, for me, from Apple yesterday. Interesting!
Currently Being ModeratedJun 9, 2011 1:16 PM (in response to MB65AMG)
Mine is a white, 32GB, Verizon 3G with engraving, Apple just told me they were recalled and that they would be re- ordered and that they were authorized to issue a $ credit. He said I would get an email about it. I think it was Apple's bad. We ordered a black one at the same time and recieved it on Monday, he said that one is fine.
Currently Being ModeratedJun 9, 2011 1:26 PM (in response to MB65AMG)
I am having the exact problem right now. And it makes no sense that it is Fedex problem, because Apple explained to me that a new one was being sent out. However, my iPad is engraved so they would not make a duplicate, or waste a perfectly good iPad. If Fedex had this problem Apple would fix it right away to avoid customer service problem. There must be a problem with Apple, because Apple would fix a problem with Fedex on the spot to eliminate extra work and cost to them self. I am actually having trouble getting a credit.
Currently Being ModeratedJun 9, 2011 2:58 PM (in response to BodhiBlue)
Thanks for all the feedback on this issue, I've got more information from this discussion then from Apple. Still love their products though. I just got this email from Apple :
Dear Apple Customer,
A replacement iPad 2 has been issued on your order. You will receive the carrier tracking details when your replacement iPad 2 is shipped.
Please check Order Status for the most up-to-date information regarding your order.
You can contact a representative at 1-800-MY-APPLE with any questions.
Apple Online Store