Currently Being ModeratedMay 27, 2011 3:57 AM (in response to Joey Tsung)
I am currently having the exact same problem. I have been suggested to make sure i have an apple ID (which i do) and make sure that your email has been verified. If not sign into your Apple ID account and click on manage, when entering that page you can send out a verification email, no idea where to go from there onwards.
Currently Being ModeratedJun 4, 2011 8:45 AM (in response to Joey Tsung)
I am trying to figure out what is going on . I have tried to find a solution through the Apple ID management page
but I couldn't . Currently I am following the instructions from the link above .
Fingers crossed , hope it'll work without causing other issues .
Currently Being ModeratedJun 4, 2011 9:01 AM (in response to Joey Tsung)
I had a problem with the face time beta for ages, where it would just hang.
The solution for me was changing the DNS address in system prefs.
So what I had to do was go to system preferences > Network > Airport > Advanced > DNS (the tab at the top)
Then using the little + button at the bottom of the DNS Servers section I added the following:
220.127.116.11 and 18.104.22.168
After that it worked fine.
I have just had a look in my DNS settings (under airport) and these are the only 2 DNS servers, so either this field was blank or I deleted what ever was there before. (I cant remember!)
Give it a try and see if it fixes your problem anyway!
All the best!
Currently Being ModeratedJun 10, 2011 1:19 PM (in response to Joey Tsung)
Hello . If you still cannot log in , please go to the link http://tutorial.downloadatoz.com/how-to-fix-facetime-for-mac-not-sign-in-issue.h tml . It helped me. After adding the two DNS I logged in FT . Strangely , it seems to work after that step , even if you decide to erase the two DNS you added and keep your initial . https://discussions.apple.com/thread/3009867 This is another user that had the same experience .
Currently Being ModeratedJun 16, 2011 9:01 PM (in response to hydrofal78)
I've got the same exact problem on a Mac Mini and an iMac, neither of which have any special port-blocking stuff installed (e.g. PeerGuardian) and the Firewall is off as well. Other similar applications work fine; e.g. Skype, ooVoo and I've never had any other internet connection issues with any other applications.
The error message from FaceTime is "Could not sign in. Please check your network connection and try again."
The DNS solution did not work for me. I don't have any means to connect through an alternative ISP or I'd try that next.
Apple support says to check that the required ports are open. I have no ports blocked on my personal router and have sent a message out to my ISP to check if they are blocking any ports - waiting to hear back on that.
Sure seems like there are plenty of Apple customers seeing this problem. I know it's just a 99-cent app, but it is from "Apple" from which I have higher expectations than the freeware/adware options.
sigh... hopefully my ISP has some good news for me.
Currently Being ModeratedJun 27, 2011 1:40 PM (in response to xb90)
My ISP confirms no ports are blocked.
Just for grins I tried adding the two DNS server entries again which others have reported as a solution (22.214.171.124, 126.96.36.199).
Same problem exists, facetime is still not working.
I'm giving up now, thinking that FaceTime is not dramatically better than Skype or ooVoo and wishing I could reclaim my time spent fruitlessly troubleshooting this issue.
Currently Being ModeratedMar 14, 2012 8:59 PM (in response to Joey Tsung)
Joey, sorry for hijacking this post - I couldn't see the option to message you directly. I'm in Hong Kong and desperately looking for an iMac 21.5 original box (I'm moving my iMac and threw away the box already). If you still have it I would be very appreciative!
Currently Being ModeratedApr 24, 2012 9:53 AM (in response to XEdwardX)