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HP F4180 ALL in ONE printer problems

1847 Views 9 Replies Latest reply: Jun 12, 2011 1:26 PM by rkaufmann87 RSS
lutra Level 1 Level 1 (0 points)
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Jun 11, 2011 10:01 PM

This may not be the right place to find an answer but I am going to try anyway! I have posted to the HP FORUM but nobody there answers questions very often. My HP Deskjet F4180 All in One printer/scanner has been giving trouble. It will print fine from my computer/Internet, etc. But the scanner and copy functions are not working. The scanner pgm starts but the printer does not do any scanning and the scan page just hangs and never seems to initialize. As for copying, it will start up when COPY button is pressed, draw in a page of paper and go halfway, then it stops and just blinks. SO........ I have gone through various instructions from the HP website but all to no avail. Now I just uninstalled the drivers/software and then reinstalled it all again. It has made no difference and I still have the same problem. Should I just give up on this printer now? Does this sound like a hardware problem which is probably not worth the money to fix it?

PowerBook, Mac OS X (10.5.8)
  • rkaufmann87 Level 8 Level 8 (40,530 points)
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    Jun 11, 2011 11:01 PM (in response to lutra)

    How is connected, USB, wi-fi etc...? Please paint a picture for us of the connections and the exact steps you took to install it.

     

    Roger

  • Paul_31 Level 6 Level 6 (12,165 points)
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    Jun 11, 2011 11:08 PM (in response to lutra)

    Have a look at this thread from a few days ago: https://discussions.apple.com/message/15356378#15356378

     

    The poster had similar problems and although we didn't figure out what was causing the problems using a third party scanning program at least enabled the scanning function - which was cheaper than buying a new printer.

  • rkaufmann87 Level 8 Level 8 (40,530 points)
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    Jun 12, 2011 11:55 AM (in response to lutra)

    OK thanks for the information. I suspect it is a hardware problem however let's try doing a complete re-install. First I would recommend unistalling any software you downloaded from HP's web sit. You may need to contact HP to see if they have an uninstall routine. Then in System Preferences - Print & Fax highlight the printer on the left then click the - symbol below. Then disconnect the printer cable from the printer and turn the printer off.

     

    Next I would recommend Repair Disk Permissions in Disk Utility. Then do a SMC reset and restart in Safe Mode to clear some caches. Then connect the printer to the computer via USB and turn it on. Leopard should detect it as a new printer. Then test it. If Leopard doesn't detect it as a new printer post back and you can try to install it in the Print & Fax preference.

     

    SMC RESET

    • Shut down the computer.
    • Unplug the computer's power cord and all peripherals.
    • Press and hold the power button for 5 seconds.
    • Release the power button.
    • Attach the computers power cable.
    • Press the power button to turn on the computer.

     

    PRAM RESET

    • Shut down the computer.
    • Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.
    • Turn on the computer.
    • Press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears.
    • Hold the keys down until the computer restarts and you hear the startup sound for the second time.
    • Release the keys.
  • rkaufmann87 Level 8 Level 8 (40,530 points)
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    Jun 12, 2011 1:07 PM (in response to lutra)

    lutra wrote:

     

    And by the way, the HP FOLDER in Applications that comes with the software/drivers includes an HP UNINSTALLER......

    Well at least that part should be easy!

  • rkaufmann87 Level 8 Level 8 (40,530 points)
    Currently Being Moderated
    Jun 12, 2011 1:26 PM (in response to lutra)

    I keep a document on my computer with the instructions to the SMC and PRAM resets to easily copy and paste into threads.When I pasted it into your thread I didn't edit out the PRAM reset.  In your case I don't think a PRAM reset would help but you're welcome to do one if you wish.

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