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MacKeeper can't be deleted!!!

23966 Views 89 Replies Latest reply: Apr 2, 2014 1:14 PM by edmundo RSS
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pancake213 Calculating status...
Currently Being Moderated
Jun 16, 2011 8:26 AM

I was going through my System Profiler and I found a file called AntiVirus. It was from the MacKeeper folder in the Application Support section of my Library. (I downloaded MacKeeper a few months ago and decided to delete it. However, the application would not let my empty the trash and I ended up shredding it with the shredder widget). Anyways, I found this file and tried to delete it, but the trash said it was still running. I tried to shred the MacKeeper folder from my Library, but after 5 minutes the shredder widget is still shredding it.

 

Does anyone know of a FREE file shredding application or widget besides the "Shredder" widget that can delete a file/app even if it's currently running?

 

I can't find the app running anywhere!!

 

Thanks.

 

-pancake213

  • chrisfromhopewell Level 4 Level 4 (1,085 points)
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    Jun 16, 2011 9:01 AM (in response to pancake213)

    It's normally not too good to delete files that are still running. But if you need to delete it you should put it into your trashcan. Do a regular empty and it might be able to delete some, the ones that won't delete can be deleted by doing a secure delete.

  • babowa Level 7 Level 7 (22,055 points)
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    Jun 16, 2011 11:02 AM (in response to pancake213)

    You might want to read this:

     

    http://support.apple.com/kb/HT4650

     

    And, if you open Activity Monitor (Applications > Utilities), you can check for the malware/trojan there. If you find it, highlight it and select to quit the process. You should then be able to trash it.

     

    Also, if you are on 10.6.7, make sure you run Software Update to install the latest security update from Apple which addresses this trojan as well.

  • ds store Level 7 Level 7 (30,305 points)
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    Jun 16, 2011 12:55 PM (in response to pancake213)

    You'll have to quit the process in Activity Monitor

     

    Turn it off as a login item

     

    Drag the suspect to the trash and reboot.

     

     

    1. Open System Preferences (if it’s not in your Dock, you can go to Apple > System Preferences at the top of the screen)
    2. From the System Preferences screen, click the “Accounts” icon under the “System” settings.
    3. For each account, there is a “Login Items” tab where you can add and  remove programs to automatically launch at startup.  If you cannot edit your Login Items there it is one of two things:
      • You do not have proper access to edit the person’s account you are looking at.
      • You have proper access, but you need to “Click the lock to make changes.”

     

    Seems the MacKeeper didn't include a uninstaller, why people hate the thing.

     

    http://mackeeper.zeobit.com/forum/11776

     

     

    They had the brains to make this thing, the fancy website, trial software to see if you like it and then DON'T have a way to uninstall it?

     

    I smell a rat. It's likely from the same people who made MacDefender.

  • ds store Level 7 Level 7 (30,305 points)
    Currently Being Moderated
    Jun 16, 2011 12:57 PM (in response to babowa)

    babowa wrote:

     

    You might want to read this:

     

    http://support.apple.com/kb/HT4650

     

     

    Not exactly the same thing, MacKeeper is a shady program with no uninstaller and the MacDefender and it's varients are trojans.

     

    Still both are bad in my opinion.

  • babowa Level 7 Level 7 (22,055 points)
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    Jun 16, 2011 1:28 PM (in response to ds store)

    I know they are not the same thing -  from what I've read here, there are two versions of MacKeeper:

     

    one is the socalled "legit" version, but is pretty much worthless, and

     

    the other is masquerading as MacKeeper101 (or something like that) - one of the half dozen or so names the trojan keeps popping up as (it was "mac shield" yesterday). It hasn't called itself MacDefender for a while now.

     

    So, I tend to treat them the same: stop the process in Activity Monitor and then trash it. And, because of the trojan continuously popping up under different names, I feel it best to refer to the Apple article - it may just stop someone from being suckered into clicking on anything.

  • MadMacs0 Level 4 Level 4 (3,320 points)
    Currently Being Moderated
    Jun 16, 2011 10:30 PM (in response to pancake213)

     

    pancake213 wrote:

    Does anyone know of a FREE file shredding application or widget besides the "Shredder" widget that can delete a file/app even if it's currently running?

     

     

    The recommended way to remove MacKeeper is to call their tech support at 1 (888) 572-5876 or send email to support@zeobit.com and they will give you / send you detailed instructions on how to remove it.

  • François J. Perreault Level 2 Level 2 (175 points)
    Currently Being Moderated
    Jun 17, 2011 9:33 AM (in response to pancake213)

    You will want to use the following utility in order to get rid of apps that don't have their own removal process (in the future):

    http://www.apple.com/downloads/macosx/system_disk_utilities/appdelete.html


    But in this case, there is probably a module getting loaded during boot or login, try this at the Terminal window, to help locate it:

    sudo find / -iname "mackeeper" -print

  • ishawu Calculating status...
    Currently Being Moderated
    Jul 12, 2011 9:23 AM (in response to babowa)

    I tried dragging it to the trash from the activity monitor but it woud not allow me to put it in there....any suggestions?

  • MacMan\'95 Level 1 Level 1 (30 points)
    Currently Being Moderated
    Jul 12, 2011 9:33 AM (in response to ishawu)

    once you have dragged it into the trash and pressed empty a pop up should come up asking why you wish to delete it and then hit uninstall,

  • laverne\'s mom Level 2 Level 2 (395 points)
    Currently Being Moderated
    Jul 12, 2011 9:40 AM (in response to ishawu)

    These are Apple's directions for dealing with the recent trojans.  I don't know which MacKeeper you have but you might try these:

    \http://support.apple.com/kb/HT4650

     

    laverne's mom

  • Mac OS 9000 Level 2 Level 2 (270 points)
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    Jul 12, 2011 9:42 AM (in response to pancake213)

    Use Terminal and sudo to delete it?

  • babowa Level 7 Level 7 (22,055 points)
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    Jul 12, 2011 9:42 AM (in response to laverne\'s mom)

    I believe the OP has the legit version (although most everyone questions why it's "legit"), not the trojan and apparently, the kb article instructions have not helped since they were posted a couple of weeks ago.

  • ishawu Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 12, 2011 9:50 AM (in response to MacMan\'95)

    thanks- the problem was I didn't read the directions carefully enought i need to quit first and then delete. I hope this speeds things up I've been seeing the rainbow fan all too often lately.

  • Mac OS 9000 Level 2 Level 2 (270 points)
    Currently Being Moderated
    Jul 12, 2011 4:11 PM (in response to babowa)

    Don't even install antivirus on your Mac. It's 10 times worse than a real virus. I've had horrible experiences with Intego and Norton in the past, and they took forever to uninstall (I had to manually get rid of each file because the uninstaller was a gimmick).

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