Currently Being ModeratedJun 17, 2011 7:17 AM (in response to stereocourier)
I have YET to hear from apple on this. I emailed them on Tuesday and then again yesterday....I haev to say, the handling of this had really upset me. I have been an Apple supporter for over 20 years....and this is just freaking me out --
and NOW i cant even update any of my apps on my iphone unless i put in my cc info....why is that?
Currently Being ModeratedJun 17, 2011 8:06 AM (in response to Baba)
I just sent them an email there too --
I jsut want a reply from someone telling me if they are going to refund the money that was stolen AND why i need a credit card to update apps i already purchased. Also, i would LOVE to know if they are doing anything to stop this from happening again...
and why isnt this out on the news?
Currently Being ModeratedJun 17, 2011 10:25 AM (in response to donikatz)
Well, Apple just reenabled my iTunes account. They made me change my password again for the third time, but I'm back in. So I was only locked out for 24 hrs, but that's still unreasonable for a service that many have begun to consider a basic utility, like cable TV. If Apple expects us to live our lives in an iTunes/iCloud world, they'd better figure this out. Bottom line: if it happens again, I'm gone. Meanwhile, until my credit refund shows up in my account again, I won't be making any iTunes purchases. So it's Apple's loss, not mine.
Good luck, folks.
Currently Being ModeratedJun 17, 2011 3:22 PM (in response to imurphy)
An update on how the interaction with Apple ended;
Jun 8th Stolen credit refunded & Account disabled (awaiting security email)
Jun 11th I sent in answers to qwuestions & account was enabled and I had to change password again
After reading comments from others in similar situations my faith in the security of the iTunes store is diminished. Expect I won't apply I tunes credit to the store in future until I have enough on the wishlist to use it up immediately.
Currently Being ModeratedJun 17, 2011 11:45 PM (in response to imurphy)
Mine happened oddly, So tuesday I get a msg after my late class (around 10pmest +) "log on computer to download apps" or something similar. I didnt think much of it. I thought it was just some odd error. Today I get this email.
Currently Being ModeratedJun 18, 2011 7:06 AM (in response to stereocourier)
And add me to the list of victims too.
Yesterday two transactions took place on my iTunes account, totalling £24.56 for the same app 3 times. At the time of the transactions the iPad was in my handbag and I was in a shop paying on a credit card for something so I have a time stamped receipt. The iPad was switched off. Nobody has access to the devices linked to my account. My device didn't ask me for a password to authenticate entry to the iTunes store, the device isn't showing that I'm waiting to download the app in question. But my iTunes account is showing it as pending download.
The app is Kingdom Conquest and both the game and several topups have been authorised in total, the subsequent ones are shown as in-app downloads. If the app isn't on my device how could I order topups too?
HOWEVER now that I think about it I can also recall I've had a couple of instances when I've had my Apple account security reset and I've had to log back into the account. I'm now wondering if somebody has been trying to hack my account for a few weeks - the first time it happened was about 3 weeks ago and again about 10 days ago - and finding that I had no credit card details saved they weren't able to take anything off my account. Till I paid for an iTunes card and put £25 onto the account last weekend. Now most of that has gone and despite an email to Apple support about 16 hrs ago I've had no response other than the auto-reply to my inbox.
I'm just thankful that I didn't have a credit card stored on the account. This is my first experience of iTunes and I'm really not impressed.
Currently Being ModeratedJun 18, 2011 7:21 AM (in response to annierob2004)
Don't beat yourself up. You didn't do anything wrong. This wasn't the result of some virus, maleware, or keylogger on your computer or iOS devices.
Look through all the messages and do some googling. It seems the majority of people had these purchases made soon after gift cards were added to their accounts. This is clearly an Apple/iTunes problem.
It took about 48 hours for them to reply back to me, then another 24 hours till I got my credit back. They will get back to you. Judging by the amount of new reports about this problem, I imagine they are busy! =)
Although, it would be nice if they actually fixed the problem instead of only giving back money. I have no faith in their upcoming iCloud due to all of these problems.
Currently Being ModeratedJun 18, 2011 8:02 AM (in response to GeneS13)
Thank you! I'm new to Apple really as I've only had my iPad for about 6 weeks (though am totally addicted already!) I'm just glad I can prove where I was thanks to my cash receipt at the time of the transactions. But as you say it's very worrying, makes a mockery of all the so-called encryption of the device really!
Currently Being ModeratedJun 18, 2011 10:23 AM (in response to GeneS13)
I've got a variation on the theme... had a gift card remainder of $14 on my account for months (no credit card thank goodness).
Yesterday I got an email receipt for an iPhone app that I never purchased. Interestingly enough with the new iCloud syncing I found it in the list of apps on my Mac... there's now a remainder of less than $1 on the account.
I went to change my password and found my account locked... went in and answered my security questions and changed the password and got in. I'd like to change the security questions as well, but can't figure out where.
I wrote to Apple for a refund yesterday and am awaiting a reply.
Currently Being ModeratedJun 18, 2011 3:31 PM (in response to wa1oui)
After you've changed you password, go to "Manage My Account," sign in, and choose the "Password and "Security" (or "ID and Password") tab. This should take you to the place where you can change your security question.
Currently Being ModeratedJun 19, 2011 4:39 AM (in response to UnbrknCh8n)
I'm running iTunes 10.3.1 and for the life of me can't find any reference to either "Password and Security" or "ID and Password"... Do I have to have JUST changed my password or will I see this at any time?
Currently Being ModeratedJun 19, 2011 5:12 AM (in response to stereocourier)
same problem here, account topped up another $30 last week, today when i triedd to buy something only 50 cents left.
3 downloads for some Kingdom conquest game, which i never downloaded. sent emails to apple and change password and security question. No reply yet.
anyone has any luck with apple crediting back the money? very mad.
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