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iTunes store account hacked

664543 Views 1,941 Replies Latest reply: Apr 20, 2014 10:42 AM by Chris CA RSS Branched to a new discussion.
  • kitten4444 Calculating status...
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    Jun 17, 2011 7:17 AM (in response to stereocourier)

    I have YET to hear from apple on this.  I emailed them on Tuesday and then again yesterday....I haev to say, the handling of this had really upset me.  I have been an Apple supporter for over 20 years....and this is just freaking me out --

     

    and NOW i cant even update any of my apps on my iphone unless i put in my cc info....why is that?

  • Baba Level 1 Level 1 (40 points)
    Currently Being Moderated
    Jun 17, 2011 7:47 AM (in response to stereocourier)

    Here is where you go to rant at Apple. They know the problem exists, but the more responses they get, the more serious they get.

  • kitten4444 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2011 8:06 AM (in response to Baba)

    I just sent them an email there too --

     

    I jsut want a reply from someone telling me if they are going to refund the money that was stolen AND why i need a credit card to update apps i already purchased.  Also, i would LOVE to know if they are doing anything to stop this from happening again...

     

    and why isnt this out on the news?

  • donikatz Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 17, 2011 10:25 AM (in response to donikatz)

    Well, Apple just reenabled my iTunes account. They made me change my password again for the third time, but I'm back in. So I was only locked out for 24 hrs, but that's still unreasonable for a service that many have begun to consider a basic utility, like cable TV. If Apple expects us to live our lives in an iTunes/iCloud world, they'd better figure this out. Bottom line: if it happens again, I'm gone. Meanwhile, until my credit refund shows up in my account again, I won't be making any iTunes purchases. So it's Apple's loss, not mine.

     

    Good luck, folks.

  • imurphy Calculating status...
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    Jun 17, 2011 3:22 PM (in response to imurphy)

    An update on how the interaction with Apple ended;

    Jun 8th Stolen credit refunded & Account disabled (awaiting security email)

    Jun 11th I sent in answers to qwuestions & account was enabled and I had to change password again

    After reading comments from others in similar situations my faith in the security of the iTunes store is diminished.  Expect I won't apply I tunes credit to the store in future until I have enough on the wishlist to use it up immediately.

  • GoshDarnApple Calculating status...
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    Jun 17, 2011 11:45 PM (in response to imurphy)

    Mine happened oddly, So tuesday I get a msg after my late class (around 10pmest +)  "log on computer to download apps"  or something similar.  I didnt think much of it. I thought it was just some odd error. Today I get this email.

     

     

    Baseball Superstars® II Pro, v1.0, Seller:  GAMEVIL USA, Inc. (4+)                               
                                                            
              
                                            GAMEVIL Inc.                                                                             App                                     $0.99
                                             全国交通酒店查询(超级6合1), v5.0, Seller:  heww hggg (4+)                               
                                                             
              
                                            Creative Mobile                                                                             App                                     $2.99
                                             Traffic View 2010, v2011.2, Seller:  Chris Oklota (4+)                               
                                                                                                                                        
              
                                            Chris Oklota                                                                             App                                     $0.99

     

    Well luckily that was it and I changed my password, called them and they said I would get an email in 24hrs which I suppose will arrive tomorrow sometime.    It seems as if this goes along the scheme of people buying "hacked accounts" and just randomly downloading.  Some decided to get as much as they can, while others are not aware of the service they just purchased and that if they dont get their 24hr worth of downloads the actual owner will can the account. (From what I have been reading online and interviews with these sort of companies)

     

    At not point was my information given up through anykind of phishing or false emails/log ins.  All I do all day is look at a single forum (where my pass and email are different) check my emails, and use my pc to watch movies.  Nor have I entered in my log in/password since nov during my last app purchase and today to change my email.

     

      Even though guessing our passwords might be "tough" keep in mind there is a easy method to log in your account by answering lets say your fathers middle name.  Well the list for that is A LOT shorter than the combinations we use today as our passwords. There for it is very easy to use brute force to access accounts that way, with no password change.

     

      I had 25 in credit froma  gift card





  • annierob2004 Calculating status...
    Currently Being Moderated
    Jun 18, 2011 7:06 AM (in response to stereocourier)

    And add me to the list of victims too.

     

    Yesterday two transactions took place on my iTunes account, totalling £24.56 for the same app 3 times. At the time of the transactions the iPad was in my handbag and I was in a shop paying on a credit card for something so I have a time stamped receipt. The iPad was switched off. Nobody has access to the devices linked to my account. My device didn't ask me for a password to authenticate entry to the iTunes store, the device isn't showing that I'm waiting to download the app in question. But my iTunes account is showing it as pending download.

     

    The app is Kingdom Conquest and both the game and several topups have been authorised in total, the subsequent ones are shown as in-app downloads. If the app isn't on my device how could I order topups too?

     

    HOWEVER now that I think about it I can also recall I've had a couple of instances when I've had my Apple account security reset and I've had to log back into the account. I'm now wondering if somebody has been trying to hack my account for a few weeks - the first time it happened was about 3 weeks ago and again about 10 days ago - and finding that I had no credit card details saved they weren't able to take anything off my account. Till I paid for an iTunes card and put £25 onto the account last weekend. Now most of that has gone and despite an email to Apple support about 16 hrs ago I've had no response other than the auto-reply to my inbox.

     

    I'm just thankful that I didn't have a credit card stored on the account. This is my first experience of iTunes and I'm really not impressed.

  • GeneS13 Calculating status...
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    Jun 18, 2011 7:21 AM (in response to annierob2004)

    Annierob2004,

     

    Don't beat yourself up. You didn't do anything wrong. This wasn't the result of some virus, maleware, or keylogger on your computer or iOS devices.

     

    Look through all the messages and do some googling. It seems the majority of people had these purchases made soon after gift cards were added to their accounts. This is clearly an Apple/iTunes problem.

     

    It took about 48 hours for them to reply back to me, then another 24 hours till I got my credit back. They will get back to you. Judging by the amount of new reports about this problem, I imagine they are busy! =)

     

    Although, it would be nice if they actually fixed the problem instead of only giving back money. I have no faith in their upcoming iCloud due to all of these problems.

  • annierob2004 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 18, 2011 8:02 AM (in response to GeneS13)

    Thank you! I'm new to Apple really as I've only had my iPad for about 6 weeks (though am totally addicted already!) I'm just glad I can prove where I was thanks to my cash receipt at the time of the transactions. But as you say it's very worrying, makes a mockery of all the so-called encryption of the device really!

  • wa1oui Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 18, 2011 10:23 AM (in response to GeneS13)

    I've got a variation on the theme... had a gift card remainder of $14 on my account for months (no credit card thank goodness).

     

    Yesterday I got an email receipt for an iPhone app that I never purchased. Interestingly enough with the new iCloud syncing I found it in the list of apps on my Mac... there's now a remainder of less than $1 on the account.

     

    I went to change my password and found my account locked... went in and answered my security questions and changed the password and got in. I'd like to change the security questions as well, but can't figure out where.

     

    I wrote to Apple for a refund yesterday and am awaiting a reply.

  • bluemc Calculating status...
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    Jun 18, 2011 11:12 AM (in response to wa1oui)

    go to appleid.apple.com.  Log into you account. Security question change is on the left.

  • wa1oui Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 18, 2011 11:12 AM (in response to bluemc)

    @bluemc

    Sorry if I wasn't clear. I changed the password, but now decided to change the challenge questions and can't find where to do that...

  • UnbrknCh8n Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jun 18, 2011 3:31 PM (in response to wa1oui)

    After you've changed you password, go to "Manage My Account," sign in, and choose the "Password and "Security" (or "ID and Password") tab.  This should take you to the place where you can change your security question.

  • wa1oui Level 1 Level 1 (5 points)
    Currently Being Moderated
    Jun 19, 2011 4:39 AM (in response to UnbrknCh8n)

    I'm running iTunes 10.3.1 and for the life of me can't find any reference to either "Password and Security" or "ID and Password"... Do I have to have JUST changed my password or will I see this at any time?

  • Murrumbeena Calculating status...
    Currently Being Moderated
    Jun 19, 2011 5:12 AM (in response to stereocourier)

    same problem here, account topped up another $30 last week, today when i triedd to buy something only 50 cents left.

     

    3 downloads for some Kingdom conquest game, which i never downloaded. sent emails to apple and change password and security question. No reply yet.

     

    anyone has any luck with apple crediting back the money? very mad.

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